Rated 1 out of 5 by KJL3000 Keep getting worse: stay at another property
This was my second stay since last December. Requested for Gold SPG late checkout and got reluctant 2pm approval from front desk. Kept do not disturb tag on the door. Regardless, house cleaning knocking on the door starting at noon. Then even housekeeping manager waiting at the door from 1:30pm till I walk out at 1:50pm, giving the most nasty stare for not leaving early as if I was a criminal. The worst experience ever. Brought back the bad memory of seeing cockroaches in the bathroom last December stay. Mistake I will never make again. Highly recommend not staying at this property.
April 24, 2012
Rated 1 out of 5 by Alex1960 Not a business hotel
First of all, 40 minutes to check in, at 9pm...
Then I wrongly assumed that, being in a Sheraton, Wifi was included. Not the case. 10$! But the connection didn't not work. I could personnally never even connect to the first place, then my two colleagues were charged but could not access internet. One had a very slow connection, could not work, and was told there was too many people online ! 10$ to have a crowded connection. For the other one, couldn't even access internet. We all 3 call the internet assistance: it's a AT&T help line! Meaning we each lost 30 minutes again with zero results, because the help line couldn't help!
February 24, 2012
Rated 5 out of 5 by Scarlett91360 A Great Place for Families and Friends
I always look forward to my visits to the Sheraton Anaheim Hotel. The staff (Maureen, Len and everyone at the Welcome Desk) are courteous and eager to help you. I am impressed that they always remember me though it may have been a few months since my last visit. The rooms are comfortable, clean with ample desk space & outlets for your electronic needs. The pool and jacuzzi are a great guest amenity when you need to relax after a fun-filled day at the resort. The shuttle to Disneyland is another great perk when staying here so you do not have to move your vehicle. Though the guestroom bathrooms are in need of a refresh, the staff and great rate paid per night make up for this. I will definitely be back!
August 14, 2013
Rated 2 out of 5 by California222 Needs an upgrade!
We love Starwood properties, however this property was a disappointment for us. If you are going to Disneyland and just need a room to stay in, it's fine. Our room would even be great with a family, as in it was a nice big size. However, for us, the amenities and the room were highly out of date and we did not have a comfortable experience. We are frequent travelers and we really care about the quality of our room and stay, especially as Platinum Level. Staff is always nice!
October 13, 2014
Rated 1 out of 5 by Hardin11 Absolutely no consideration on the part of the manager
This was a family reunion. I paid for another night at the other Sheraton the same weekend and am paying for my other family members who are at this hotel for 3 nights. I am a Life time gold member and a Platinum member. My husband is ill and I called to ask if I could cancel. Spoke to the manager and he did not care and said I had to pay in full. I have canceled with other SPG hotels on rare occasion. They have always shown consideration because of the level of loyalty I have shown to SPG. I feel very angry and frustrated. Take it for what you will....by the way, this hotel is dated and need renovation.
November 4, 2012
Rated 2 out of 5 by Joe10 Thanksgiving Night Staff Manager - Very Unprofessional
Platinum member, I have stayed at hotel a number of times with my family. Checked into the hotel late on Thanksgiving evening and the night time manager on duty was completely unprofessional and rude. It was approximately 8:00pm at night and you could clearly tell that she wanted to be anywhere but work, almost made the guests feel like we were putting her out. No welcome, no pleasantries no room upgrade. Made a huge issue about a roll away request. Demanded that I pay for the roll away and she was rude about it, totally uncalled for. I have stayed at the hotel many times before and a charge of $15 was never demanded for the roll away because of my platinum status. I politely asked if she would waive the fee and she rudely said no and your status doesn't matter, "all guests pay the fee" I declined the roll away with the associated fee. She was so rude in fact that the manager of house keeping must have been called by the other desk staff member that witnessed the rudeness because she and a co-worker brought me the roll away for my daughter and profusely apologized for the manager's behavior. She told me that there would be no charge for the roll away and she thanked me for the business. Very nice and it was just a shame that she had to apologize for the manager.
November 28, 2011
Rated 5 out of 5 by Egoody Great Family Disneyland Hotel
I booked this hotel for a quick trip to Disneyland with my young son. The complimentary shuttle, to and from Disneyland, was prompt and courteous. Our driver was Freddy, and he is a great asset to the Starwood brand.
Check in was easy and Sarah acknowledged my SPG status and requests. She was kind and professional. It was chilly and raining so my son waited for me in front of the cozy fireplace as I checked in. Our room was HUGE and well appointed. Our room faced the Koi pond and was very quiet. Also,my son and I had a wonderful time in the game room playing billiards.
It rained the whole time we were there but the lines at Disneyland were short and the pool at the Sheraton Anaheim was warm.
This hotel is a jewel and we look forward to coming back next month.
January 12, 2015
Rated 5 out of 5 by AngelFan1234 Stones throw from Disneyland
Found the hotel clean and presentable. Breakfast buffet in the morning was fantastic. Excellent wait staff. Maids were very through, and always restocked the complimentary water (qty 2) bottles and Starbucks Coffee in the rooms. They also have Tazo tea!
Perfect spot to view Disneyland fireworks, every night at 9:30 sharp.
August 19, 2013