Customer Support

We value your comments and questions, which help us to better anticipate your needs and fulfill them more effectively. As part of our commitment to exceptional service, our online experience is designed to provide the essential information you’re looking for with the contact information you need. We look forward to hearing from you.

Customer Support

E-mail us your comments or questions about our hotels, Starwood Preferred Guest®, or our Web site. Or, call us using the helpful phone numbers listed below. You can also check our FAQs to see if your question has already been answered online.

Worldwide Reservations

If you need assistance with reservations and are calling from the U.S. or Canada, dial 800-598-1863. Otherwise, contact your region's Worldwide Reservations Office. Or you may contact the hotel directly.

Customer Contact Centers

For Starwood Preferred Guest assistance, redemptions or reservations, call 888-625-4988 in the U.S. or Canada, or contact one of our Customer Contact Centers. Members of the media, please contact 866-4-STAR-PR (866-478-2777) for assistance.

Feedback

Tell us about your St. Regis experience so that we may continue to enhance the exemplary service our customers expect.

Best Rate Guarantee

We guarantee that if you find a lower rate for any of our hotels in the United States, Canada and the Caribbean, we'll match the lower rate and give you an additional 10% off. Please call 866-500-0368 or e-mail best.rate@starwoodhotels.com for more information.

FAQs

Find answers to Frequently Asked Questions about our hotels, booking a room online, contacting us and more.