Guests of the resort must be 21 years old to register. We request that minors be accompanied by an adult.
Connecting Room Policy
Connecting rooms are available and there is one pair per floor. Deluxe Ocean View Rooms and Grand Luxe Ocean Front Rooms offer connecting rooms (king to queen/queen room). In addition, Grand Luxe Studio Suites connect to Grand Luxe Ocean Front Suites which create a two-bedroom suite experience.
It is our pleasure to offer rollaway beds upon request for a fee. Cribs are complimentary. Please note that rollaway beds are only permitted in king bedrooms and only one crib is permitted per room.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Guests that wish to reserve 10 or more rooms require a group contract. Please contact the Group Sales Office at (305) 993-3329 for further information.
We regret that resort does not maintain a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability.
Early Departure Policy
An early departure fee of one night's room and tax applies to guest checking out prior to their scheduled departure date. Guests will be asked to confirm their departure date upon check-in.
ID Requirement Policy
The hotel will accept any government-issued photo ID as identification.
Late Checkout Policy
We are pleased to accommodate late checkouts based upon availablity. In the case of a late checkout before 4pm, an additional fee, based on room type, will apply. For checkouts after 4pm, a full night's room rate plus tax will apply.
The hotel is compliant with federal government regulations for the Americans with Disabilities Act. Room amenities include TDD, close-captioned TV, handrails in bathroom by the bathtub and toilet, lowered toilet seats, roll-in showers, lower door peepholes and handicap parking. Please contact our concierge for TDD equipment set-up.
We are pleased to serve alcoholic beverages to guests over 21 years old.
Babysitting/Child Care Policy
We are pleased to facilitate professional babysitting and child care services. The concierge will provide guests with a list of options.
Package Handling Policy
We are happy to accept, hold and ship packages on behalf of hotel guests. There is a 10 USD handling fee, per package for all incoming and outbound packages. Please contact security for more information on surcharges. Please note that a guest signature is required to receive package(s).
The St. Regis Bal Harbour Resort is delighted to welcome pets. We permit one dog (25lbs or less) per room and provide the following amenities for their comfort: a dog bowl, bed and mat, and Pet Welcome Kit. Guests are required to sign a liability waiver at check-in and a non-refundable $125 deposit plus a daily $25 cleaning fee per room, per stay will apply.
We kindly ask that guests observe the following regulations when traveling with their pets:
To utilize the 'Dog in Room' door hanger at all time.
To keep all dogs are kept on a leash when outside the room. Please note that we do not permit pets in the hotel's meeting rooms or restaurants.
Health & Well-Being Policies
The St. Regis Bal Harbour Resort is a smoke-free environment. Smoking is prohibited in all guest rooms and internal public areas. A cleaning fee of at least 500 USD per incident will be added to a guest’s bill if evidence of smoking is found in a guest room. If further attention to the room is required, additional fees may apply. Fees will be assessed at management’s discretion.
We regret that checks are not accepted as method of payment.
Check cashing services are available with a maximum limit of $100 per day for Gold SPG Members and $300 for Platinum SPG Members. Please contact the hotel for further information.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or you are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an additional $250 per day to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Gift Certificate Policy
Reservations using valid Gift Certificates must be made using the method stated on the Gift Certificate and can only be reserved directly with the resort. All Gift Certificate reservation requests are based upon availability and blackout dates apply. The Gift Certificate must be presented at check-in.
Resort Charge Policy
A daily resort charge of 35 USD plus tax per night applies which provides access to the most commonly requested amenities and services around the resort. The fee includes the following resort benefits:
One fitness class per day
2 bicycle rentals for up to 2 hours
High Speed Internet Access with upgraded 15MB connection
Daily Art Tour with Rosenbaum Gallery at the resort
Access to Remède Spa facilities, including showers, steam room, and sauna
Daily cocktail at The St. Regis Bar & Sushi Lounge
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