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Seclusion Day Information: March 31, 2014
Nyepi, known as the “Day of Silence,” marks the celebration of the Balinese New Year in the Hindu Lunar calendar. A spectacular procedure of ceremonies, parades of great bamboo monsters, and fireworks occur on the Eve of Nyepi, followed by a day of total silence and seclusion. The community strongly believes that if the island is silent and dark, the bad spirits will leave and the new year will start in peace. During Nyepi, from 6am until 6am the next day, the island stops. Nobody is allowed in the streets, use of electricity is restricted, and the international airport is closed.
In 2014, Nyepi will fall on Monday, March 31 in 2014. Please note that check-in and check-out will not be possible on Nyepi Day, and Ngurah Rai International Airport (DPS) will be closed. Some of the resort facilities will operate as usual; however, there will be no transportation services to and from the resort, and televisions will not be available. Lights will be dimmed inside and there will be no outdoor lighting. Our pools and garden areas will still be accessible except for the beach. Only indoor seating will be available at Boneka restaurant. King Cole bar and Kayuputi will close at 5pm. Vista Bar and Dulang restaurant will remain closed.
We kindly invite you to respect this sacred day and observe these restrictions. Normal activity in Bali will resume at 6am on Tuesday, April 1, 2014.
For non-US hotels, rates confirmed in USD may be converted to local currency by the hotel at your time of stay, based on the exchange rate used by the hotel and are subject to exchange rate fluctuations. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the hotel's control and may impact the amount charged to your credit card. Please contact the hotel if you have any questions.
The resort is pleased to offer a variety of ADA compliant rooms that include a double entrance door to provide for wider access. Bathrooms in ADA compliant rooms are equipped with a shower and toilet in the same area. The shower features a handrail on one side of the wall for assistance. The resort also provides additional amenities, such as a wheelchair, upon request.
The St. Regis Bali Resort is pleased to serve alcoholic beverages to guests over the age of 18. The resort respectfully reserves the right to check identification for proof of age.
Age Requirement Policy
The Resort requests that guests be 17 years of age and above. Alternatively, guests below the age of 17 should be accompanied by parents. The resort respectfully reserves the right to check identification.
The St. Regis Bali Resort is pleased to accept cash and credit card payment and regrets that personal checks are not accepted as method of payment. Travellers checks are welcome but the resort asks that they belong to hotel guests only, as the resort does not accept travellers checks from non-hotel guests. The resort requires ID for all transactions.
The resort is pleased to exchange foreign travelers cheques at the resort's reception. The amount will be calculated from value of travelers cheques at the resort's bookkeeping rate. The resort has a right to validate the travelers cheques and requires a passport or ID for the transaction.
Connecting Room Policy
Requests for connecting rooms should be made upon booking and are subject to availability upon arrival. The resort offers connecting rooms only within the suite category, which includes 15 suites with connecting capabilities, spread through all floors. Bed configurations are king to twin (the size of two single beds).
Credit Card Policy
The St. Regis Bali Resort is pleased to accept all major credit cards.
According to Indonesian law, settlement by credit card is charged in local currency. The resort takes no responsibility for subsequent exchange rates used by credit card companies after guests' departure. Credit card charges are subject to additional currency conversions by banks or credit card companies, which are not within the resort’s control and may impact the amount charged to a guest's credit card.
All transactions are done in Indonesian Rupiah. Currency exchange service is available at the resort's reception. Guests may also change money or cash travelers cheques at banks. We ask that guests please remember to bring along their passports to help facilitate all transactions.
Dress Code Policy
The resort requests smart/casual dress code at all times, throughout all areas.
In addition, please:
- No slippers and beach wear in Kayuputi, the resort's fine dining restaurant.
- No baring of upper body in any dining areas.
Early Arrival & Departure Policy
Check In time is 3pm. The resort is pleased to guarantee a room for early arrival the next day if guests reserve a room for the night before in order to assure immediate access.
For early departure, guests are able to change the departure date without penalty within 72 hours prior to arrival date however this policy is on a case by case basis as hotel has different seasons with different terms and conditions.
Extra Bedding Policy
It is the resort's pleasure to offer extra beds upon request for a fee which includes daily breakfast.
Maximum number of guests in a Suite or a 1 Bedroom Villa is two (2) adults and two (2) children under 12 years of age or three (3 ) adults with additional roll-away bed. Maximum number of guests in a 2 Bedroom Villa is four (4) adults and four (4) children under 12 years of age or six (6) adults with two (2) additional roll-away beds.
Family Plan Policy
Children 12 and under sleep free in existing room bedding.
Gift Certificate information
Hotel accept gift certificate. For further information, please contact hotel reservations at (62)(361) 8478 111.
As part of Starwood Hotels and Resorts policy and procedures, all in-house guests are required to have their ID card / passport for check-in procedures. This applies as well to all guests visiting and staying with the resort's villa and suite guests. The resort reserves the right to refuse any guest patronizing the resort area without any valid ID card.
Late Checkout Policy
The resort checkout time is 12pm. The resort is pleased to accommodate late check-outs upon request. In the case of a late check-out before 4pm, accommodation will be based on the availability of rooms. If there are no available rooms, the resort's concierge is pleased to check baggage until guests' departure. For check-outs after 4pm, a day-use charge of 50% of the room rate will apply. For late check-out after 6pm, 100% of the room rate will apply.
Pets are not allowed.
The resort is pleased to extend the use of our pool exclusively to resort guests. Visitors are not permitted in the pool area. Also, children of age 16 and under are not permitted to use the fitness/spa facilities.
There is a pool attendant but the resort does not provide life guards.
SPG Participation Policy
There are no standard rooms at this resort; therefore, Starpoint Award reservations must be booked at a higher Starpoint rate through your local customer contact center. Also, since all accommodations are either suites or villas, upgrades for Starwood Preferred Guest members do not apply.
The resort is pleased to accommodate requests for smoking or non-smoking rooms for most of the room types. The resort reserves the right to charge US$ 500 to guests who smoke in a non-smoking room. Designated smoking areas are provided throughout the resort.
The St. Regis Bali Resort requests that all non-local residents present a passport valid at least 6 months from the date of entry to Indonesia, and request that guests have proof of onward passage (either return or through tickets). Please check with the nearest Embassy of Indonesia to get an updated list of countries that do not require a visa to enter Bali, or for countries that require and are eligible for Visa-On-Arrival (cost for these visas are US$ 10 for a stay up to 7 days, US$ 25 for a stay up to 30 days).
The Visa-On-Arrival is non-extendable and cannot be converted into a different visa. The visa purchasing system will take approximately 3-5 minutes per applicant. There are 6 payment counters, a bank and a money changer set up to process payments. Once guests have paid for and received their visa they will need to proceed to Immigration where the visas will be processed. Citizens of countries not on the Visa-On-Arrival or Visa-Free lists will be required to apply for a visa before entering Indonesia. If guests cannot fulfill the above requirements, they may not be allowed to enter the country. The resort is not held responsible for the failure of applying this visa/passport policy.