The Bloody Mary is the signature cocktail of the St. Regis brand, with each hotel crafting its own local interpretation of the libation. Discover the Golden Mary: The perfect balance of savory and sweet, with dates, red pepper flakes, and the brightness of lemon juice.
Due to recent local regulations, the acceptance of US Dollars in cash is now restricted across Mexico. Payments with credit/debit cards remain unaffected. Please provide arrangements to settle your accounts and other expenses with a credit card or in Mexican Pesos. We apologize in advance for any inconvenience this may cause our guests.
Extra Bedding Policy
Rollaways and child rollaways are available for a fee. Deluxe rooms with one king bed can accommodate one rollaway bed only. A rollaway bed cannot be placed in Deluxe rooms with two queen beds. Suites can accommodate a maximum of two rollaway beds.
Suite Night Award Cancellation Policy
Suite Night Award requests may be cancelled until 2 p.m. local hotel time the day before you arrive, as long as the Awards have not already been confirmed for use on a reservation. Once your Awards have been confirmed, you must cancel the entire reservation to be credited back all the Awards; however, after 3 p.m. local hotel time the day before you arrive, a reservation cancellation will result in the forfeiture of all Suite Night Awards applied to the entire reservation. This is in addition to any other cancellation penalties applicable to the reservation itself.
Travel Insurance Policy
The resort will not waive late cancellations or no-show fees due to medical or health issues, weather conditions or expired travel documents. It is recommended that guests purchase travel insurance prior to their stay.
Check-In & Checkout Policies
Please present a valid photo ID (driver's license, passport, valid ID card) upon check-in.
We are pleased to serve alcoholic beverages to guests over age 18.
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and child care services.
Children from 5-12 have free access to the Children's Club. We ask that children be in good health to attend the club and that parents remain in the resort while children are enrolled in any of the programs.
We request that guests make 24-hour advance reservations for the Children's Club.
Currency Exchange Policy
As per the Mexican law, the property is subject to restrictions on foreign currency exchange. This includes the United State Dollar to the Mexican Peso and the Mexican Peso to the United State Dollar. The resort recommends that guests conduct currency exchange transactions at the airport or in a bank.
We are delighted to welcome pets to our resort. We permit one dog (18 lbs/8 kg or less) per room and provide an array of amenities for their comfort.
The pet fee is a non-refundable 65 USD per day. We ask that guests sign an agreement to pay any additional cleaning bills or repairs that may arise as a consequence of keeping a pet in the guests' room.
We kindly ask that guests observe the following regulations when traveling with their pets:
Please use the "Dog in Room" door hanger at all times.
Keep dog in a leash when outside the room.
Please note that we do not permit pets in the resort's restaurants and bars, Remède Spa, La Tortuga Children's Club, the exercise room or the meeting rooms.
Check Acceptance Policy
The resort is pleased to accept all major credit cards and Traveler's Checks. We regret that personal checks are not accepted as a method of payment.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
Guests wishing to use or purchase a gift certificate should contact the sales department at (52)(329) 291 5800 ext. 5836.
A Message from St. Regis
An Invitation to St. Regis Aficionado
Pursue your passions around the globe with truly unique and unforgettable experiences. Discover your passion at www.stregisaficionado.com.