The St. Regis Houston
Announcements & Policies
An Invitation to St. Regis Aficionado
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Alcoholic beverage service is restricted to those 21 years or older.
Age Requirement Policy
Guests must be 21 years or older with photo identification to reserve a room.
EMV/Chip & PIN Credit Card Policy
Please be aware this hotel is EMV/Chip & PIN ready and your credit card’s PIN may be necessary for you to check-in to the hotel. If you are not aware of the PIN for your chip credit card, or are unsure if your card requires a PIN, please contact the financial institution that issued your credit card for clarity and to secure your PIN.
Check Cashing Policy
Check cashing services are available to guests who have valid address and phone number preprinted on the check.
Connecting Room Policy
Many guest rooms can connect to others. Please contact the hotel directly to arrange connecting rooms.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly.
Microwave and Refrigerator Delivery Fees
Please note that there is a limited availability of microwaves and refrigerators. The delivery fee is 25 USD per item per stay.
Package Handling Policy
There is a package handling fee for all incoming and outbound packages. Please contact the hotel directly for the exact fee.
The St. Regis Houston warmly welcomes dogs to our hotel. Guests with animals other than dogs should contact management before making a reservation, as acceptance of the pet will be at the hotel’s discretion. Cats are not allowed. The weight limit of a dog shall be 80 pounds or less. Dogs over 80 pounds may be allowed at the hotel’s discretion; however, he or she must be approved in advance. St. Regis will allow dogs to accompany guests in their guest rooms, in accordance with local health codes, and provide a dog bed if desired, without additional fees. Dogs must be accompanied by their owners at all times. A waiver must be signed at check-in before a dog will be allowed in any guest room or public area. Guests are liable for the cost of cleaning or repairs if their dog causes damage to the guest room or public areas. No more than 2 dogs are allowed per room. Pets are not allowed in certain areas of the hotel.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
For third-party payments, a credit card authorization form must be completed. Please contact the hotel directly for this form.
The safety and security of our guests and associates is of the utmost importance. The hotel prohibits any person from carrying any firearm in any manner onto the hotel premises, which are private property. Any firearm, whether it is a handgun or a long-barreled gun, carried onto the premises must be surrendered to hotel security for safekeeping. A guest who fails to abide by this policy may be asked to leave the premises.
Exempted from this policy are law enforcement officers and designated military personnel who are on duty and required to carry firearms in the performance of their duties. Civilians, even those who are licensed and permitted to carry a firearm openly or concealed under local, state, or federal law, are not exempt from this policy.
Guests who choose to smoke in a non-smoking room will be charged a $500 USD fee per stay. Please contact the hotel for further information.