All guests of the resort must be 21 years old or over to register. We request that minors be accompanied by an adult.
Connecting Room Policy
The resort is pleased to offer a total of seven connecting hotel rooms and two sets of connecting rooms in our villas for your convenience. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request for an extra fee plus 10% service charge and 6% VAT, inclusive of one breakfast daily. Cribs are available at no charge.
Family Plan Policy
Room rates include the accommodation of children (17 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Guests may place their names on a waitlist for rooms and will be contacted promptly as accommodations become available. Please contact the hotel directly to be placed on the waitlist.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accept requests for early arrival. While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability.
To guarantee a room for early arrival the next day, we request that you reserve a room the night prior to arrival. Please make your request as early as possible to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures with a 48-hour notice, otherwise the guest will be charged for the entire stay.
Late Checkout Policy
We are pleased to accommodate late check-outs upon request, subject to availability. In the case of a late check-out after 12pm, an additional half day charge will apply. For check-outs after 6pm, a full day's rate will apply.
We are pleased to serve alcoholic beverages to guests over 21 years of age.
Babysitting/Child Care Policy
We do not offer professional babysitting and child care services.
Guests are requested to dress appropriately in public areas. Bathrobes, nightdress, pajamas, and hotel slippers are not allowed in the restaurants and lobby.
While we greatly appreciate our guests' four-legged companions, The St. Regis Lhasa does not accept pets at this time.
Passports and Tibetan entry permits are requested at check-in for all non-Chinese nationals.
Health & Well-Being Policies
We regret that smoking in guest rooms is not allowed at the resort. A 500 CNY fee will be charged to any guest who violates the smoking policy.
The resort does not accept personal checks for payment or provide check cashing services.
Gift Certificate Acceptance Policy
Gift certificate reservations are based on availability and must be made at least 7 days prior to the arrival date. Walk-ins will not be accepted. Guests should provide the certificate number and room type at the time of reservation. Additional information may also be required. Guests should present the gift certificate voucher upon check in.
A non-guest wishing to pay for a guest in the resort must complete a Credit Card Authorization Form prior to the guest’s arrival. Please contact the resort for further information.
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