Golden Week Parking Information: April 29 - May 7, 2017
From April 29 through May 7, 2017, heavy parking traffic is expected due to the Golden Week holiday. During this time, visitors are encouraged to use public transportation.
Age Requirement Policy
Guest must be 20 years or older with photo identification to reserve a room and check in. Minors must be accompanied by an adult.
Connecting Room Policy
The hotel is pleased to offer 11 connecting rooms, including nine king rooms connecting to a twin room and two king suites connecting to a king room for your convenience. Please make your request as early as possible, to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request for Grand Deluxe King Rooms and Suites. The hotel’s fee for an additional adult includes the usage of a rollaway bed. Cribs are free of charge. Rollaway beds are subject to availability. Please include your request for a rollaway bed in your reservation or via email to email@example.com.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult, maximum 2 children allowed. Rollaways, child rollaways and cribs may incur extra charges.
Guests may place their names on a wait list for rooms and will be contacted promptly as accommodations become available.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability. In the case of an early arrival prior to 12 noon an additional fee up to 100% of the room cost will apply. Please contact the hotel directly in advance to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures upon request. A room amendment fee of up to 100% of the confirmed room rate may apply and are subject to time of cancellation and availability.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver’s license, passport, and/or proof-of-age card. Photo identification must also match the name that is on the reservation.
Late Checkout Policy
We are pleased to accommodate late checkouts based on availability. In the case of a late departure before 3pm, an additional 25% of the cost of the room will apply and 50% of the cost of the room by 6pm. Late checkout after 6pm, an additional night's fee will apply.
The hotel offers one nonsmoking guest room that is accessible to guests with disabilities. It is equipped with a wheelchair-accessible bathroom, handrails, and an alarm system. This room is subject to availability at the time of booking. A wheelchair is available for usage at the hotel.
We are pleased to serve alcoholic beverages to guests over 20 years of age or older with valid identification.
While we greatly appreciate our guests' four-legged companions, The St. Regis Osaka does not accept pets at this time.
Each registered guest’s passport must be presented at check-in.
Health & Well-Being Policies
Bachelor and bachelorette parties are not allowed.
The St. Regis Osaka prohibits smoking in all public spaces including the bar in the hotel. Guest rooms are designated as smoking or non-smoking rooms.
Check Acceptance Policy
We regret that checks are not accepted as method of payment.
Gift Certificate Policy
The hotel is pleased to accept gift certificates based on availability. Please provide the gift certificate number at the time of booking. The original gift certificate must also be presented at check-in. When making arrangements, please follow the terms and conditions on the gift certificate.
A valid credit card must always be presented and authorized at check-in. The hotel accepts cash, credit cards, local company checks, and bank transfers as methods of payment. Prior arrangements are required for payment with a third-party credit card, local company check, or bank transfer.
Per Osaka prefectural ordinance, an accommodation tax will be applied per person per night based on the room rate. The accommodation tax is not included in the confirmed rate and will be charged additionally upon checkout. Please contact the hotel for further information.
A Message from St. Regis
An Invitation to St. Regis Aficionado
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