Please note that, per Chinese government policy, guests must be 18 years or older to check in. We request that all minors be accompanied by an adult.
Connecting Room Policy
The hotel is pleased to offer 14 connecting rooms, including king to queen room, king to king room, and two king suites to a king room configurations. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request for 300 CNY per bed per day. Cribs with bumpers and blankets are available at no charge. Please note that the inventory is subject to availability.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Guests may place their names on a wait list for rooms and will be contacted promptly as accommodations become available.
Check-In & Checkout Policies
Early Arrival Policy
We are pleased to accommodate early arrivals based upon availability. In the case of an early arrival prior to 10am, an additional fee up to 100% of the room cost will apply. If the room is available from 10am to 3pm, there is no charge. Please contact the hotel directly in advance to ensure availability.
Early Departure Policy
We are pleased to accommodate early departures upon request. Depending on the rate plan booked, guests may be able to change the departure date without penalty, up to arrival. Or, an early departure fee may apply.
For security purposes, valid photo identification is required at check-in. Acceptable forms include a driver's license, passport, and/or proof of age card. Photo identification must also match the name that is on the reservation.
Children under 16 years of age must present an Identification card or Hu Kou Ben document upon check-in.
Late Checkout Policy
We are pleased to schedule your check out time to coincide with your travel agenda. In the case of a late departure before 3pm, an additional 25% of the cost of the room will apply. In the case of a late departure between 3pm to 6pm, an additional 50% of the cost of the room will apply. After 6pm an additional night's fee will apply.
The hotel has disabled accessible facilities and guest rooms.
We are pleased to serve alcoholic beverages to guests over 18 years.
While we greatly appreciate our guests' four-legged companions, The St. Regis Tianjin does not accept pets at this time. Only service animals are allowed. No other pets are permitted.
We request that all non-local guests show valid passports upon check in to the hotel. Each passport will be scanned and all information confidentially recorded in accordance with Chinese government regulations.
Health & Well-Being Policies
Due to government regulations, non-hotel guests who are visiting or accompanying hotel guests after 11pm must check in at the front desk with valid identification.
We are pleased to accommodate requests for Smoking or Non-smoking guest rooms. Smoking is allowed only in Smoking Rooms and in designated areas at the lobby level. Guests take full liability for any damages that occur from smoking. A Fine of 300 CNY may be requested of guests who smoke in non-smoking rooms.
Check Acceptance Policy
We regret that checks are not accepted as method of payment.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the hotel directly or email firstname.lastname@example.org.
The hotel accepts cash, all major credit cards, local company checks, Alipay, and bank transfers as forms of payment. The hotel does not accept personal checks.
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