The St. Regis Sanya Yalong Bay Resort
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East Wing Lagoon Pool Renovation
Beginning June 3, 2014, the East Wing Lagoon pool area will be closed for two months. Construction work will take place from 8am to 7pm daily; however, any noisy work will be restricted and take place from 9am to 12pm and 2:30pm to 7pm daily. Although the resort is doing everything to minimize any inconvenience to guests, there might still be intermittent noise as a result of the enhancement project. During this period the Central Pool and Family Pool will remain open as usual. From June 3 to June 21, 2014, the Children’s Club will also be moved to Meeting Room 3, located on the sixth floor. Please contact the resort for further information.
The resort is pleased to offer a variety of wheelchair accessible rooms. We also provide additional amenities, such as a wheelchair, upon request.
We are pleased to serve alcoholic beverages to guests over 18 years old and request that guests present valid identification. Guests are not permitted to bring alcohol into the resort or to remove alcohol from the premises.
Age Requirement Policy
All resort guests must be 16 years old to register. We request that minors be accompanied by an adult.
Child Care Policy
We are pleased to offer professional childcare services for in-house guests from 9am to 9pm in our Children’s Club with four-hour advance reservations. We welcome children 3 to 12 years old, and the fee is 80 CNY per child per hour. The child’s parents must be on the resort grounds during childcare services. Please contact our Butler Services Desk for more information and details and to secure reservations.
Check Acceptance Policy
We regret that personal checks are not accepted as a method of payment.
Connecting Room Policy
The resort is pleased to offer 74 connecting rooms for your convenience. Please make your request as early as possible to ensure availability. All connecting rooms offer king-size or double queen beds.
Credit Card Policy
In addition to the credit card requirement for reservations, a valid credit card must be presented at check-in. If a guest wishes to pay cash at check-in or checkout, a credit card must still be provided.
The credit card holder must be present for the hotel to accept a credit card as a form of payment unless a credit card authorization form has been received. The hotel can accept only international credit cards for prepaid reservations.
Please be advised that all room rates and charges are quoted in China Yuan Renminbi (CNY). Guests are welcome to use our credit card currency exchange service to settle bills in their own currency.
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests are able to change the departure date without penalty within 72 hours prior to arrival date; however, this policy is on a case by case basis.
Early Arrival Policy
While we are unable to guarantee early check-in, we will do our best to accommodate requests based on availability. To guarantee a room for early arrival the next day, we request that you provide one night's room charge. Please make your request as early as possible to ensure availability.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request in all rooms for a fee. Please note that cribs are complimentary but require at least one day's advance reservation.
Gift Certificate Policy
To purchase or redeem a gift certificate, please contact the resort directly.
Standard rooms and suites can accommodate up to 3 adults (with an extra bed). Royal Villas can accommodate up to four adults. Beach villas are limited to 2 adults.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
We are pleased to accommodate requests for smoking or non-smoking guest rooms. The resort has designated smoking rooms where we also provide ashtrays. Additional cleaning fees may occur if you are smoking in a non-smoking room. Please note that smoking is not permitted in any public area of the resort. There are however, designated smoking areas. Please note the smoking signage or consult the resort staff for directions to the smoking area.
Guests may place their names on a wait list for rooms and will be contacted promptly as accommodations become available. Please contact the resort directly to be placed on the waitlist.