Hotel guests must be a minimum of 18 years old to check-in. Minors must be accompanied by an adult.
Connecting Room Policy
The hotel is pleased to offer four sets of connecting rooms (one king-sized bed to two double-sized beds) for guests’ convenience. Please note that connecting rooms are based upon availability upon arrival and should be requested when making a reservation.
Extra Bedding Policy
We are pleased to offer rollaway beds and cribs upon request, based upon availability. Cribs are included in the cost of the room, while rollaway beds are subject to a supplementary fee. Please call the hotel directly for more information or email email@example.com.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Guests may contact the hotel directly to place their names and phone numbers on a waitlist and will be contacted promptly as accommodations become available.
Check-In & Checkout Policies
Early Arrival Policy
While we are pleased to provide early check-in upon request, based upon availability. To guarantee a room for early arrival before 3pm, we recommend that guests reserve their room for the night prior to arrival.
Early Departure Policy
Guests are asked to confirm their departure date upon check-in. Depending on the reserved rate plan, the departure date may to open to change without a penalty at this time. However, early departure fees may apply after the departure date has been confirmed at check-in.
All guests are required to provide a valid government or state-issued photo ID upon check-in.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. In the case of a late checkout before 6pm, a fee equal to 50% of one night's room rate plus tax will apply. For checkouts after 6pm, a full day’s room rate plus tax will apply.
We are pleased to offer two accessible guest rooms, fully accessible public areas, and an accessible hotel entrance with a wheelchair lift from the parking area to the first floor. Please note that wheelchairs are available for in-house guests and can be arranged through the Concierge.
Alcoholic beverage service is restricted to those 18 years or older (with valid identification).
Babysitting/Child Care Policy
We are pleased to offer professional babysitting and childcare services for children between the ages of three and 12 years old. Reservations should be made a minimum of 24 hours in advance by contacting the Butler at firstname.lastname@example.org.
We regret that pets are not permitted at The St. Regis Shenzhen.
Health & Well-Being Policies
Guests are strictly prohibited from carrying any dangerous items such as inflammables, corrosives, poisons, radioactive materials and explosives during the entirety of their stay at the hotel. Additionally, the use of fireworks is not permitted on the premises.
Smoking is not permitted in any public areas of hotel.
We regret that the hotel does not accept personal checks.
Gift Certificate Policy
While we are pleased to accept gift certificates, certificate redemption is subject to guest room or suite availability at the time of reservation. To purchase or redeem a gift certificate, guests should contact the hotel directly via telephone or email email@example.com.
We do not offer a Third Party Payment Credit Card Authorization form. For pre-payments, we do accept bank transfers. To make arrangements, please call the in-house Reservations department, or via email at firstname.lastname@example.org.
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