Guests must be 18 years or older with photo identification to reserve a room. Guests under the age of 18 must be accompanied by an adult.
Connecting Room Policy
The resort is pleased to offer connecting suites for your convenience. Connecting suites cannot be guaranteed in advance; however, please make your request at the time of booking to ensure availability.
Extra Bedding Policy
It is our pleasure to offer extra beds upon request. Cribs are complimentary while rollaway beds are subject to a supplementary fee. Daily breakfast is included.
Family Plan Policy
Children who are 12 or younger sleep for free in the existing bedding of a room shared with a paying adult. Guests 13 years and older are considered adults and must be included when reserving a room.
A suite or a one-bedroom villa can accommodate a maximum of two adults and two children (age 12 or younger) or three adults with an additional rollaway bed. Our Sunset Royal Villa can accommodate a maximum of seven guests.
We regret that the resort does not maintain a waitlist.
Check-In & Checkout Policies
Early Arrival Policy
The standard check-in time is 3pm, We are pleased to accommodate early arrivals based upon availability. For an early arrival before 12 noon, an additional fee up to 50% of the room cost will apply. Check-ins between 12pm and 3pm are complimentary but subject to availability at the time of arrival. Please contact the hotel for further information
Early Departure Policy
We are pleased to accommodate early departures upon request. Guests with eligible rate plans may adjust their departure date prior upon check-in day without penalty. After the check-in date, a fee will apply for early departures.
Late Checkout Policy
We are pleased to accommodate late checkouts upon request. Checkouts between 12pm and 2pm are complimentary (based on availability). For checkouts after 2pm, a fee equal to 50% of the nightly room rate applies. After 6pm, a fee equal to 100% of the nightly room rate applies.
The resort is pleased to offer one accessibility-compliant suite. We also provide additional amenities, such as a wheelchair, for use on the resort premises.
Babysitting/Child Care Policy
We are pleased to offer professional childcare services for children over three years of age; fees apply. Please allow the Concierge to assist you.
While we greatly appreciate our guests' four-legged companions, the resort does not accept pets at this time.
We request that all non-local residents please present a passport that is valid at least six months from the date of entry into Malaysia, as well as proof of onward passage from the country. For more information on visa requirements and fees, including visas on arrival, please contact your embassy.
Health & Well-Being Policies
Please note that parties, loud noise, and disturbances to other guests are not allowed in suites or villas at any time. Noise disturbances in resort facilities after 10pm are prohibited.
We regret that smoking is not permitted in any suites or villas. There are, however, designated smoking areas in our public areas.
We are pleased to accept checks as a method of payment. Checks must be cleared at least seven days prior to check-in.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
Gift Certificate Policy
We are pleased to accept gift certificates. To purchase or redeem a gift certificate, please contact the resort directly.
A valid credit card must be presented for authorization at check-in. The hotel accepts cash, credit cards, local company checks, and bank transfers as methods of payment. Please contact the hotel prior to your stay to make arrangements for payments with a third-party credit card, local company check, or a bank transfer.