Guest must be 18 years or older with photo identification to reserve a room and check-in. Minors must be accompanied by an adult.
Connecting Room Policy
The hotel is pleased to offer connecting rooms for your convenience. Rooms with one king-size bed can connect to a room with two twin beds. Connecting rooms are subject to availability upon check-in but and should be requested at the time of reservation.
Extra Bedding Policy
It is our pleasure to offer rollaway beds upon request, for a supplementary fee. Cribs are complimentary. Please contact the hotel directly to make a request.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds may incur extra charges; cribs are included in the cost of the room.
Travel Insurance Policy
The hotel will not waive late cancellations and no show fees due to medical or health issues, weather conditions or expired travel documents. It is recommended that guests purchase travel insurance prior to their stay.
Guests may place their names on a wait list for rooms and will be contacted promptly as accommodations become available.
Check-In & Checkout Policies
Early Arrival Policy
The hotel is pleased to accommodate requests for early arrivals, which are subject to availability. For an early arrival between 8am and noon, a fee equal to 50% of one night’s room rate will be charged. For an early arrival before 8am, a fee equal to one night’s room rate will be charged.
Early Departure Policy
The hotel is pleased to accommodate requests for early departures. An early departure fee of one night’s room rate may be charged if the length of a stay is changed at check-in. If the rate plan permits, a guest may be able to change a departure date without penalty if a request is made before 6pm hotel time on the day before arrival. This policy does not apply to non-refundable reservations.
Valid photo identification must be presented at check-in. Foreign nationals must present a passport and a valid visa. Indian nationals must present a passport, a driver’s license, or a voter ID card.
Late Checkout Policy
The hotel is pleased to accommodate requests for late checkouts, which are subject to availability. For a checkout before 6pm, a fee equal to 50% of one night’s room rate will be charged. For a checkout after 6pm, a fee equal to one night’s room rate will be charged.
We are pleased to offer accessible guest rooms as well as fully accessible public areas and hotel entrance, with a wheelchair lift from the parking area to the first floor. Additionally, complimentary wheelchair use is available for registered guests; please contact the Concierge or St. Regis Butler to make arrangements.
The hotel serves beer and wine to Indian nationals who are at least 21 years old, and liquor to Indian nationals who are at least 25 and have valid ID and an alcohol permit. The hotel serves alcohol to foreign nationals who are at least 21 and have valid ID and an alcohol permit. Alcohol purchased offsite is not allowed on hotel premises.
For both men and women, smart-casual, national, and ethnic attire with closed-toe footwear are welcome in the hotel’s restaurants and bars. For men, shorts and sleeveless T-shirts are not permitted.
Package Handling Policy
There is no package handling fee for all incoming and outbound packages. All incoming packages undergo a mandatory screening process. For outbound packages, please contact the Concierge desk for the exact fee.
While we greatly appreciate our guests' four-legged companions, the hotel does not accept pets at this time.
Pool use is complimentary for guests. All guests under the age of 12 are welcome to use the pool with adult supervision.
Health & Well-Being Policies
Visitors are not allowed on guest floors or in guest rooms after 10pm. No more than three guests are allowed in a room at once. Group parties and celebrations are strictly prohibited in guest rooms.
Guests are strictly prohibited from carrying any dangerous items such as flammables, corrosives, poisons, radioactive materials and explosives during the entirety of their stay at the hotel. Additionally, the use of fireworks is not permitted on the premises.
Smoking is not permitted in any public areas of hotel. We are pleased to accommodate requests for smoking or non-smoking guest rooms. Please note that a fee of 5,000 INR will be charged for smoking in a non-smoking room.
We regret that personal checks are not accepted as a method of payment.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Exchange Rate Policy
Please be advised that all room rates and charges are quoted in Indian Rupees (INR). The hotel provides currency exchange up to 1,000 USD per guest/per day.
Gift Certificate Policy
The hotel is pleased to accept gift certificates based on availability. Please provide the gift certificate number and a scanned copy of the certificate via email or fax after booking your reservation. The original gift certificate must be presented at check-in. The terms and conditions on the gift certificate must be followed in order for it to be honoured at the hotel.
A valid credit card must be presented and authorised at check-in. The hotel accepts cash, credit cards, and bank transfers as methods of payment. Prior arrangements are required for third-party credit card payments, local company checks, and bank transfers.
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