Until September 30, 2018, guest rooms and suites will be under renovations. During this time, there will be minimal disruption and impact to guests. Please contact the hotel for further information.
Age Requirement Policy
Guests under the age of 18 must be accompanied by an adult. Guests over the age of 12 will be charged as an adult. Children 12 and younger sleep free in existing bedding.
Connecting Room Policy
Please contact the hotel directly to request connecting rooms.
Extra Bedding Policy
Extra beds are available for a fee. Extra beds are not available for Superior rooms. The hotel does not provide blankets, pillows or bumpers for cribs.
Family Plan Policy
Room rates include the accommodation of children (12 years old or younger) who sleep in the existing bedding of a guest room. Rollaway beds and cribs may incur extra charges.
Check-In & Checkout Policies
Early Arrival Policy
Early arrivals are accommodated based on availability. To guarantee an early arrival, guests may prepay 50% of the room rate prior to the arrival day.
Late Checkout Policy
Late checkout is available. For checkouts before 5pm, the fee will be equal to 50% of the nightly room rate plus tax. Checkouts after 5pm will be charged one night’s room rate plus tax.
Alcoholic beverage service is restricted to those 18 years or older with valid identification.
Dogs are allowed within a maximum size limit of 5kg (11lbs).
Health & Well-Being Policies
Non-smoking and smoking rooms are available. Non-smoking rooms are automatically assigned. If you would prefer a smoking room, please request one when booking your reservation.
Check Acceptance Policy
Personal checks are not accepted.
Credit/Debit Card Policy
Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.
Rates confirmed in USD are guaranteed in U.S. dollars when paid in U.S. cash or traveler's checks. Payments made by credit cards at the hotel will be charged in the local currency equivalent based on the daily exchange rate used by the hotel. Currency conversions by banks or credit card companies in processing payments are not within the control of the hotel and are subject to exchange rate fluctuations.
If you are booking on behalf of another guest, or if you wish to pre-pay, you must fill out a third-party billing form and fax it to (39)(06) 42014201. Please note that prepaid rates require a deposit with valid credit card that will be charged at the time of booking. Failure of charges will result in the cancellation of the reservation. In accordance with credit card company requirements and to ensure the secure transmission of your data, please do not send credit card details via email.
Voucher Acceptance Policy
Vouchers are accepted.
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