Rated 5 out of 5 by LandedSPG My only 5 Star vote in Asia
Here is why I think the St. Regis Singapore is the best hotel in Asia; they listened to me and accommodated accordingly.
Forget the fact that everything about this hotel is top notch, state of the art and super cutting edge.
Ignore the beautiful architecture and super attentive staff who speak English better than some American hotel staff.
Only take into account the following experience, which represented the entire identity of the hotel:
I was visiting Singapore for the first time with my girlfriend and was using 5th nigh Free points option and once I explained that to the front desk not only they upgraded me to a suite without hesitation, on the third night a better suite become available and they upgraded us again. I am sure this is not standard practice, but for a category 6 property, they made be feel comfortable and wanted, even with using points!
Everything in this hotel is expensive but you get what you pay for: super high end quality and service.
October 28, 2011
Rated 5 out of 5 by M007 A classy hotel
Superb rooms to a high specification. Very comfortable bed and quiet rooms. Staff we attentive. This is a top hotel.
June 30, 2014
Rated 5 out of 5 by Morric50 Excellent customer service
Great service, great venue, excellent food in the buffet area and good bar areas.
June 30, 2014
Rated 1 out of 5 by MBJ2012 This was a disaster
My credit card was charged without my approval and up to now I'm waiting for my bill. The team at the check out totally missed out my expenses and as a result it created a lot of reporting issues and my compnay will not be in a posotion to reimburse me back.
Also, if you go to the SPA and you need to go to your room and by mistake you left the card in your room, please be prepared to wait at least half an hour to get things sorted out.
Last but not least, if you are planning to have a breakfast, make sure to put your winter clothes as the level of AC makes the place very cold and windy
July 11, 2012
Rated 4 out of 5 by chris2201 One of our favourite Hotels
The St Regis Singapore continues to be on the top of our list of memorable hotels when we travel! Singapore isn't just on our travel list, though the Hotel also makes us continue to want to come back to this destination. The Bar atmosphere with the pianist is new and I must say Fantastic!! Our bartender Imran is a credit to your hotel, friendly, knowledgeable and over the past couple of days happy and a buzz we love the bar! Unfortunately our dining options were hit and miss which was really disappointing, we did speak with Jason the Duty Manager and things were promptly rectified - just what you come to expect from such a service driven hotel. Looking forward to staying next time:)
June 3, 2014
Rated 1 out of 5 by MoHashim Bad Experience
I have stayed at this hotel numerous time and an SPC member. However, during my last stay from 17 - 20 September 2012, I was given a smoking room. I was wondering whether any consideration was given on my booking since i was an SPG member and has stayed numerous time at this hotel. The room stink and all my clothes and personal belonging smell. I did requested to change the room but was never entertained. I like this hotel previously but this experience has totally change the perception that I have at this hotel. It is definitely my worst experience.
October 25, 2012
Rated 5 out of 5 by Birdie007 Great location, excellent service
This is the first time i have stayed at a St. Regis. The thing that stood out for me was the service from all the staff that i came into contact with. From the polite efficient doormen to the ladies in the spa, reception staff and technicians. Polite, but not stuffy, friendly. I didn't eat at the hotel because with only a 15 minute walk till your right in the centre of Orchard road and the ease of taxi's to outlying areas i had plenty of food options available. I've been to a lot of spas. The facial treatments here were very good and its got a very pleasant atmosphere. I can not fault my stay here.
June 1, 2014
Rated 4 out of 5 by audrytec Super comfortable, but lacking service
As expected, the room was great, with a spacious bathroom and extra comfortable bed. This was a standard room, as I did not get an upgrade. However, I was also not acknowledged for my Platinum status at any point. Never saw the butler - even though at some point in the afternoon he/she left a note in my room. The 'club lounge' was beyond pitiful, with seating for 4 at the bar and meager offering of snacks and very limited drinks. Gone was the wine tasting that they still have at other St. Regis hotels (e.g. Bangkok). At breakfast, I was not once approached by a server, but rather had to actively seek assistance in getting a cup of coffee. Would have loved to try one of the a la carte omelets, but didn't have anyone to ask for one. Too bad, since the hotel itself is quite splendid - all they need is some training from their Bangkok colleagues :)
February 25, 2014
Rated 2 out of 5 by Chowdhury Unexpected as Starwood property !!!!
As a starwood property owner I always happy to see starwood property position always in leading. Even before become owner, I were also platinum member & always try to stay with starwood.
I have several times stayed at St. Regis Singapore but I observed on my recent stay 15th June to 18th June 2014 their service is worse & staffs specially in restaurant are not hospitality orient. I have booked a table for 14 peoples on 17th June Night. During booking they said buffet till 10pm & a la carte till 9:30pm. We booked for buffet & they don’t say anything more. We have reached at 9:15pm and checked for buffet menu. Seen only appetizer & desert items in buffet. That time the staffs say we have to inform earlier to select main dish of buffet and now no time to further order but during booking they say nothing about it. We are surprised as I am not use too with this situation. I am embarrassed with my invited guests. Finally we go for a la carte order. 10-15 mins after taken order, the staff come back said they can’t serve all order as they don’t have stock. Surprised even they can’t serve fried rice. Again we place order with some noodles in state of rice. They don’t have any fresh juice to serve. They don’t know how to serve food to the guests. Even my friend instruct how to serve. Finally we leave their restaurant with full of dissatisfaction with paid handsome amount of bill. The staffs not feel to even say sorry for their service.
During checking out, we called for pick our bags from room & take 20-30 mins to do it. Cause of that we were hurry for catch the flight.
I must say their room is excellent, clean, and full of amenities. Location is also excellent. But I become very upset for their service & manner.
June 18, 2014
Rated 5 out of 5 by edmo156 Excellent Hotel with Brilliant Staff
The facilities at the hotel are fantastic, as you would expect from a St Regis. however we had a family health emergency whilst staying and it this point the staff came to the fore. Everyone from management, concierge, front desk and the butler service were absolutely brilliant in assisting us and went out of their way to ensure we were assisted in every way possible. I cannot recommend the hotel or staff more highly.
June 11, 2014
Rated 4 out of 5 by Es85 Pleasant Stay
From the moment I step down from the cab, the doorman greet me with smile, escort me to the FO desk, and staff who check me in was friendly and nice too. I feel like I am back to home. The ambiance in the lobby was great, especially all the art pieces/sculptures. Was upgraded to the Caroline Astor Suite from St. Regis Suite. However, a little defect I had experience at Brasserie Les Saveurs, breakfast services need to improve. The waiters and waitress are lack of observation, did not offer me coffee or tea once I seated, not even show/explain to me that besides the buffet counter I can order from a a la carte breakfast menu and not given me the menu. Food served was slow and I have to remind them my orders, food quality/taste was not up to standard. The breakfast service was in a mess, most of the servers look like they are blank , doesn't know what they should do, most of them stand behind right/left side, didn't walk around to seek for guests need. This should not happened in Starwood standard especially St.Regis. A little frustrated and disappointed in the early morning. Besides, complimentary beverages serve within 5pm-7pm took around 25mins to served my drinks. I understand they are busy at these time, maybe they can inform me that I have wait a little longer due to they are busy so that I can know they did not forget my order. Again I had to call second time to remind my very first order and operator pick-up the phone is slow although I not expect the operator answer my call within 3 tones. Other than these 2 defects, I had a pleasant stay in St. Regis.
June 17, 2014
Rated 5 out of 5 by Harshv24 What an excellent Hotel
I have had the good fortune to have travalled across the world and stay at the best properties. I would higher rate St. Regis by far as the best i have stayed. Everything from the staff to food to the overal experience was fantastic. I would also recommend Butler Nori for her amazing customer service. Well done guys! You have my Patronage!
June 13, 2014
Rated 5 out of 5 7 Star Service *******
St Regis Singapore is honestly my favourite hotel I have ever stayed at world wide. I am greeted so warmly everytime i step through the amazing glass doors at the St Regis Lobby. The staff remember you and always greet you as if you were family. I have not had a problem with a single staff member at this hotel. People often talk of the St Regis Singapore being a cut above the rest and they could not be more right. Truely a 7 Star hotel with 7 star service! Very worth the visit!
November 1, 2011
Rated 4 out of 5 by rk27gur Failed to meet my expectations this time
This is by far one of my favourite hotels. Its small, classy and very personalised. I come back again and again to this property and have high expectations.
This time the butler service was well below par not only compared to the high standards at this property but even in comparison with any other good hotel with a butler service. I waited for more than 20 min for a band aid. When I asked for a cappuccino I was served filter coffee!
June 9, 2014
Rated 1 out of 5 by Kylie Shocking service, continual excuses.
From the momoent I checked in (and including the check-in) the service was below par. In-room dining was super slow, Butler service was very slow, long waits in the morning for an available table for breakfast, massive taxi queues and everything else. Many members of staff using the same excuse for anything and everything that the hotel is "100% fully occupied". This should actually be a good thing for most hotels, and should not result in everything falling apart with the additionally result that regular guests have their stay ruined. If you cant cope with the hotel at 100% capacity then you are in the wrong business, and I can sugest an easy solution - dont book so many people. The level of the service in Singapore has always been much lower than other places in Asia, but this was a new low. I expect from the St Regis label.
May 28, 2013
Rated 5 out of 5 by pc2612 Rating
Excellent service and very high standard of comfort, quality sleep and food. Loved your spa facilities.
May 12, 2014
Rated 5 out of 5 by Rene1980 Singapore as its best
Room comfort is not excellent because the power/pressure of the shower is a bit low.
Breakfast ends early (10:30).
May 9, 2014
Rated 5 out of 5 by brianlois Short but relaxing stay
This is my third time staying at this location and I still love the location, the rooms, the staff, the pool and the breakfast buffet. The manager worked with me to let us check in early since we only needed to spend 12 hours at the hotel during our long layover. It was so nice to be able to freshen up and relax during our layover and still walk around the city to get some food and shop. Kris and Kelvin at the front desk were very friendly and helpful. This will continue to be my favorite hotel in Singapore.
June 2, 2014
Rated 3 out of 5 by jay87 Very nice hotel with room for improvement
St. Regis certain has all the gears expected of at top notch hotel, nice spacious rooms, comfy beds, butler services, which makes the hotel stay very nice.
However, I have checked in to St Regis more than 5 times in the past year, yet every time I check in, the frontdesk will always end the check in procedure with "Is this your first time at the hotel? Would you like me to show you the way?" without fail. While I am sure this is a nice gesture for first timers, but when it's the nth time it gets old. It would be nice if the check in system can alert the staff to please not use the standard script for a repeat guest.
June 18, 2012
Rated 5 out of 5 by wsngut Great hotel but the bed was a bit too soft for me
This hotel is famous for its high quality of service and on this front, it did not disappoint.
My experience at this hotel was wonderful as I was staying for business purposes and it had nice additional touches like a shoe shining service that came in handy.
My only small gripe was that I found the bed a little too soft but this is more a matter of personal preference rather than anything else.
June 6, 2014
Rated 3 out of 5 by innogeni Food and service problems
I've stayed at St. Regis Sge for many times, but this was the worst experience ever. First of all, my friends room was flooded. Then there was a really bad in room dining experience where i received a well over cooked egg when i ordered over easy. Then there was the long waits for the butler service to pick up the phone almost every time i call. St. Regis Sge has some of the best hardware in Sge, but definitely needs to step up their services and quality of food.
June 4, 2014
Rated 5 out of 5 by Highlander2014 Great location
Great location, just minutes walk from Orchard Road, and less than $10 taxi to Clarke Quay.
June 9, 2014
Rated 3 out of 5 by Rvp23 so far is good
near Orchard but need improvement in your reservation staff
May 2, 2014
Rated 5 out of 5 by sheela heaven on earth
loved the st regis Singapore, from the luxury rooms, surround sound tv, delicious breakfast in bed, the butler service was excellent. love love loved my stay. perfect locations, amazing staff, amazing rooms, amazing service.
April 27, 2014
Rated 5 out of 5 by Adrian11 Had a great stay!
This hotel is fantastic! I will highly recommend anyone to stay in this hotel.
December 13, 2011
Rated 4 out of 5 by Andrew2014 Not exactly St Regis services
Service standards not exactly what I expect of the St Regis hotel brand. Needs improvement.
April 24, 2014
Rated 1 out of 5 by Jayjay15 The worst hotel stay in my memory
The service and overall experience was so appalling that I had to shorten my stay by one night and check into another hotel just down the road from it.
I will not go into details here as I have already provided my feedback directly to the director of rooms, who to his credit handled the issues professionally and constructively.
June 1, 2014
Rated 4 out of 5 by duckconfit Great property, stingy front desk
- Fantastic location;
- Very new property, wonderful decor and conditions;
- Knowledgeable and diligent concierge;
- Smallish property affording decent privacy;
- Good restaurants, both Chinese and western.
- Very stingy upgrade policy. I've stayed there more than a dozen times as a Platinum SPG member and I have not been upgraded to any suite ever (the only exception being when I used my Suite Night Award explicitly);
- When I checked in early (around 8am)--and they had free rooms available--they made me pay half-day extra room rate or I would have been made to wait until the 3pm official check-in time. As a Platinum member, no less! Never happened to me around the world at any other Starwood property.
September 24, 2012
Rated 5 out of 5 by Marcus7713 Fantastic Service
It was a enjoyable Stay in your hotel, both me & GF enjoy the spacious room and facilities.
Will definitely choose this hotel for any big events coming.
June 2, 2014
Rated 5 out of 5 by StanMY Great Hotel
This is my 2nd Stay here. Great staff from the time i check in, my butler and restaurant staff.
The only part that I would comment its during breakfast.
The quality of food its good but the variety of food seems to be very normal compared to the other lower grade of SPG
But overall great hotel and will return in future
May 31, 2014