Rated 4 out of 5 by Thedrake The little things that need fixing
Tissue box empty, had to wait for evening service to replace
Wake up call not delivered. I had to call the front desk to find out why? We had an early wake up 5am for a 6 am pick up. Call never made. When I finally got through to the front desk it was HUMANU HUMANH (Jackie Gleason phrase for screwing up)
January 20, 2014
Rated 5 out of 5 by Fish Stay
Are stay was fantastic. only complaint would be the maid service. We would leave our room late in the morning when we returned in the afternoon the room still had not been touched by the maid. this happened all 3 days of our stay.
February 6, 2014
Rated 4 out of 5 by revo room temperature
room temperasture controls and bedding needs inprovement
February 6, 2014
Rated 1 out of 5 by AustinSkier Terrible stay at the Deer Valley St. Regis
This property does not live up to its flag. We have had wonderful stays at the New York St. Regis. We had continual problems from the first room adjacent to an elevator, to a constant battle with the heat, to problems getting our skis each day from the ski valet, to problems getting the shuttle to take us in a timely manner. In summary there are better options in Deer Valley at this price point. We won't return.
January 9, 2014
Rated 5 out of 5 by LookingforRelaxation2013 Relaxing winter get-away!
I cannot say enough about my stay at the St. Regis Deer Valley. Not only is this a beautiful hotel, but the location is magnificent. Beauty as far as the eye can see. I particularly enjoy the ride up on the funicular which provides extraordinary views of the mountains and valley. The location is spectacular and away from the busy PC Central. Yet a quick ride down the funicular and you can access PC transportation for shopping and local attractions. Above and beyond the property itself, the staff and accommodations were just as impressive and made for a wonderful and memorable stay. Being there the week between Christmas and New Years the property was incredibly busy. Yet every staff member I came in contact with was gracious, helpful and truly seemed to have guest enjoyment at the top of their list. On several occassions I was greeted by a staff member asking how I was enjoying my stay and if there was anything they could do for me. One evening the restaurant and bar were both booked to capacity. I was looking for a quiet spot to have a glass of wine, dinner and enjoy a good book. When discussing with a staff member, it was suggested to me that I could have my dinner served to me in the library. It was perfect; the food was wonderful and the location relaxing and quaint...just what I was looking for. As a wine lover, I don't want to forget to mention the great wine selections!!!. My room was beautifully appointed and the in-room ammenities were wonderful all the way around. I enjoyed complimentary coffee each morning in front of the firplace outside the library which added to the overall ambiance of this resort property. In summary, I loved every minute of my stay and look forward to visiting again.
January 13, 2014
Rated 5 out of 5 by Houza5 Amazing experience (again)
We just finished a six night ski vacation at the St Regis Deer Crest. We had an absolutely amazing experience. The property is beautiful . The rooms are very nice and the bed is comfortable. The staff, overtop amazing. They are the real reason we continue to return to the same place time after time. They are welcoming, and attentive. We had 7 days of flawless service and we daily used the ski valet, car valet, shuttle service for the kids, room service and drink service at the pool. They often surprised the family with little gifts or me with my favorite drink. We skied for 5 days and our boots were always warm and we never had to carry our skis. I can not over recommend this place. It is our families favorite place to stay anywhere.
December 12, 2013
Rated 5 out of 5 by Ryan13 Incredible staff and incredibly comfortable
My girlfriend and I recently stayed at the St. Regis Deer Valley and were blown away with our experience. The service and staff were exceptional. I'd like to give a special thanks to Joseph who went above and beyond. He was so personable, and did everything he could to make our experience as magical as possible.
On top of the service, the accomodations were absolutely wonderful. Our room was exquisite and exactly what we were hoping for. The Ski Valet makes skiing as fun and easy as you could ever imagine (especially with Jans on-site), the Spa was one of the best I've ever been to, and the food was incredible. Oh and the daily (complimentary) hot chocolate/cider bar and smores were a treat from the heavens. I can't wait to come back!
December 12, 2011
Rated 4 out of 5 by santafegirl Beautiful location but not up to St Regis service standards
Great location and the room was lovely, but this St REgis did not have the same level of service as others I've experienced. I was there for meetings and the room reservation was incorrect, the coffee/tea service was delivered late, the suite where the meetings were held was not serviced by housekeeping until two phone calls were made, the wrong newspaper was left on the door, service personnel were not discrete when they came in to refresh beverages/snacks. All in all pretty disappointing.
January 16, 2014
Rated 5 out of 5 by Lancethepointjunkee All time favorite Luxury Ski resort!!!
Visited this resort to teach my 5 year old daughter how to ski. My 8 year old daughter also joined us. What I absolutely loved was the level of service they provided. I expected the hotel to be plush and luxurious which it was. However, I loved how many of the staff members learned both my name and my daughters. I was only there for two nights but they treated me like I was a resident. Loved the convenience of hotel right on the hill. Where you literally clicked on your ski's and skiied down the run. Also enjoyed the staff assisting us with our boots. Fireplace and hot chocolate was my daughters favorite part at the end of each ski day.
November 18, 2011
Rated 5 out of 5 by Tom18 Outstanding stay
My wife and I had a wonderful five night vacation at the St Regis - Deer Valley. The food and amenities were excellent, the scenery was phenomenal, but what really stood out for us was the service. On several occasions, Robbie at the front desk really went above and beyond. While mountain biking I got a flat and was stranded partway up Bald Mountain. He and Melissa coordinated transportation to help me get back to the hotel. In the process I learned he also leads mountain bike tours. He provided trail recommendations which my wife and I followed up on, absolutely breathtaking views. We can't wait for our next vacation.
June 12, 2012
Rated 5 out of 5 by Ameeth77 Outstanding spa and service
We had an OUTSTANDING stay in December of 2011. Great service, outstanding spa treatment and overall incredible atmosphere. Exceeded all expectations.
Also, Deb in revenue management deserves extra credit -- she did an outstanding job of working with us to help. Thanks a bunch!
January 16, 2012
Rated 3 out of 5 by GlobalTravelCognoscenti Wonderful Hotel property but service is lacking.
After 4 stays at this property, I cannot recommend it.
The Hotel is beautiful. but the service is lacking and not consistent.
The rooms are well appointed but cleanliness is spotty as well as functional flaws. Fixtures , HVAC were problematic.
The Restaurant was good some days poor others.
Lack of service at the pool and bar were disconcerting. I suspect to poor management and budget problems.
Appreciated shuttle to Park City but takes a while so if time is precious choose closer to town.
Management made excuses and awarded Starpoints as compensation, but this is not a St. Regis experience. One manager confirmed the staffing problems as I suspected.
Very disappointing and will not choose again.
Perhaps management will not pay corporate lip service with excuses and actually staff and train that staff properly.
January 30, 2013
Rated 5 out of 5 by Lancethepointjunkee Best ski in ski out resort in the world...
Love staying here especially with my kids... The staff is amazing and remembers my childrens names which makes the kids feel special. My only complaint is I wish they didn't take the hot chocolate service away from the butlers! Major disappointment for the kids when they did this! The butlers used to bring in Hot Chocolate to the room with best spread you've ever seen. Super impressive but they stopped doing it for some reason. Bring back the butler hot choc please!
December 23, 2013
Rated 5 out of 5 by NBKTRVB80 Best hotel we ever stayed at
We celebrated our 30th Wedding Anniversary there July 10, 2012. What an incrediable experience. David, the one of the managers greeted us by name and was expecting us. They set the room up with candy and champaign. He went the extra mile to ensure we were comfortable. The bathtub was long and deep, very soothing. I am 5"7 and I could stretch out in it. All the staff were professional and outgoing. I love the Funicular ride to the resort. "Over the Top." One evening we parked our car and asked the valet attendant where the ice machines were. He said he would have the butler bring us some ice. By the time we arrived at our room 7-8 minutes later, the ice was already in our room. This is service. You must stay here.
July 13, 2012
Rated 5 out of 5 by PattiC What a remarkable experience!
I am a meeting professional and in November I had the opportunity to hold a site visit at the St. Regis and stay for two nights. It is in my top two best ever site visits during my 25 years in the meetings industry. Every staff member performed their job flawlessly and with a true sense of hospitality. The property atmosphere is very scenic and the dining experiences were delicious. This St. Regis is a unique property in a beautiful setting with wonderful amenities. In addition, the spa experience was wonderful! Needless to say, I contracted for my group in 2013!
January 24, 2013
Rated 2 out of 5 by arlen69 Management is not first rate
I'm a Gold Star Member, requested early check in, to take advantage of Ski Utah, free lift tickets on first day.Did not gain entry to room until 3:30PM, too late to ski.
Wanted to use Steam Room, was advised , not complimentary at this property.
Requested 2:00 PM check out, even though check in package states 4:00 PM checkout for Gold Members is routine, I was told to check back with the desk, later in week since the hotel was too busy to promise any late checkout.
I eventually was allowed the 2:00 PM checkout but why make a guest feel like every request is a problem
January 14, 2012
Rated 5 out of 5 by Familyvacationguy Phenomenal vacation!
Stayed 6 nights with my wife and two toddlers. Incredibly scenic location, luxurious rooms and the most kind and attentive staff I have ever encountered. Skiing is so easy here and there are a plethora of things to do both in Park City and the resort. Complimentary shuttle service, pool, gym and restaurants are all top notch. No one wanted to leave and we will definitely come back next year or sooner!
January 3, 2012
Rated 4 out of 5 by BizTravlr Great Hotel, Great Staff - Horrible Food
My family has been visiting this resort for four years, approximately twice per year. The hotel facility is excellent and the staff is highly accommodating and professional. The major drawback for this resort is the food – the J&G Grill is adequate, though not comparable to a true Jean Georges restaurant and the in-room dining is frankly an embarrassment for the hotel. The hotel did the right thing and comped many of those of bad meals but it was a shame that it got to the point where we were surprised to get a steak prepared properly. Note this is not a comment based on one stay, it spans seven or eight visits and the past two trips have been the worse for food.
March 31, 2013
Rated 5 out of 5 by Dave17 The Best Ski Resort Ever
This is the first review I've ever taken the time to write which means I thought the hotel was outstanding. I've been to a lot of ski resorts but none are as luxurious, convenient or accomodating as this one. The hotel itself is beautiful. Great rooms, common areas, spa, and an excellent restaurant and bar. The staff is extremely accomodating. And the best part is the ski in/out location and ski valet. You literally take the elevator from your room to the ski valet where they bring you your warmed boots and will help your kids put their boots on if you wish. You then walk out the door where your skis are laying in the snow, clip in, and ski down the hill. When you're done for the day you ski back up to the valet where there are always a couple attendants waiting, click out of your skis, and walk into the ski valet room. The outside attendants take your skis and poles. The inside valets bring you your shoes and take your ski boots. From there it's up to the library for hot cocoa/cider bar and every evening your kids can make smores in the big outdoor fire pits. Complimentary shuttle service makes going into Park City convenient. If you want a truly special and memorable ski vacation, this is the place to go.
December 25, 2011
Rated 5 out of 5 by havebusinesswilltravel The ultimate in service.
We stayed here with our 2 children and their 2 cousins. The kids were thrilled with the gondola ride up from the parking lot to the hotel. We were upgraded to a suite (thanks spg platinum) and the room was great. I wish it was on a higher level, but still amazing. Our butler was fantastic and filled us in on all the little extra things that they have going on during our stay. The kids went for a dip in the heated outdoor pool and we had drinks delivered, then ordered room service for dinner. The one thing I can say is that this hotel has customer service down. I have never felt so welcome, and treated so impeccably. Stay here if you get a chance!
April 5, 2012
Rated 5 out of 5 by oneworldtraveller Awesome getaway even in Summer
Just finished two nights stay at St. Regis Deer Valley. Actually, conference was held in Canyon resort, but I just decided to experience St. Regis despite the double price.. I reserved superior room with government rate, and pre-upgraded to Deluxe suite as a plat 2 days before my arrival. I was happy since I can use full kitchen and butler service.. Upon check-in, I was surprised again because they gave me a luxury suite!! wow!! the best room here.. Anyway with key, I took funicular to upper resort, and was supposed to meet a butler, but couldn't meet. Anyway, went to our room 401.. (Little bit tricky to find the elevator to guest rooms). Huge antique and luxury room.. Well equipped kitchen.. perfect.. Utensil was all branded (WMF, Bosch..) I loved them.. nothing to complain about the room.. In spite of butler service offered to me, I didn't use at all except asking a blanket to bring to deer valley music festival.. After 30 min waiting, I still didn't get it, so directly asked housekeeping.. little bit disappointed.. For valet parking, as many people probably know, check-in car in lower lobby, and check-out car in upper lobby.. you don't need to go down to lower resort with taking funicular again.. However, it took time to bring car from lower resort to upper resort.. about 15 mins.. And, please remember you cannot go to upper resort directly.. there is two big gates which ask permit.. As I know, valet is $25/day, but wasn't charged to me.. (lucky? ) Swimming pool is quite small: two small main pool and two hot tubs.. so so.. scenery is cool ...full bar service is available.. Remede spa has in-door pool and sauna/steam, didn't try complimentary entry as a plat, but normally $40/day is charged for entrance.. Fitness is quite state-of-the-art, I liked them.. Didn't try any restaurants since full board are offered in the conference.. Internet is crappy.. very very slow .. Escalade service is cool! definitely worth to use because retrieving car takes so much time!! but, escalade is normally waiting for you..
Please contact SPG.com/customercontact with any questions or concerns: 888-625-4988
December 8, 2011
Rated 5 out of 5 by J300007w Beautiful hotel/great staff!
Outstanding hotel staff! They went out of their way to make our stay comfortable...the concierge ski staff were the best I've ever seen.
Overall great attention to detail throughout the hotel!
December 16, 2013
Rated 5 out of 5 by Pokey Exceptional Service
My husband and I have enjoyed our visits to several St. Regis properties. Since we like variety, we had not returned to any of them for a second visit until this month when we stayed at the St. Regis Deer Valley for a second time. Our decision to return is a testament to the high quality of this beautiful resort and its very friendly, helpful, and polite staff. Our room with a mountain view was comfortable, beautifully furnished, and kept spotlessly clean by the excellent housekeeping staff.
We started each morning with a delicious breakfast in the J&G Grill. Each day we tried something different on the menu, and we were never disappointed. On most mornings, were lucky to be served by Kylie and Rhia who were exceptionally friendly and efficient. Caleb also served us very well. We were impressed that Kylie and her manager Patrick went beyond their job duties and catered to our needs outside of the dining room. When they heard that we wanted to rent bikes, they gave us printed material about a nearby bike rental shop. When they heard that we weren’t used to the dry climate, they arranged to have a humidifier sent to our room.
Our dinner server Johnny and the beverage manager Tony also went beyond their job descriptions to make our stay enjoyable. They apologized profusely when a beer that we were interested in was out of stock. We were pleasantly surprised when we returned to our room the next evening and found a bottle of that beer chilling in a bucket of ice. It was nice to see different departments working together to meet the needs of the guests. Tony had made arrangements with the private dining manager Jonathan and the server Sandra to deliver the beer that we had asked about in the dining room the night before.
Although we had been to this property only once before and nine months had elapsed since our last visit, we were pleasantly surprised that David, Eric, and Robbie at the front desk remembered us and welcomed us warmly. We were not surprised that the concierges Amanda and Leslie remembered us because they spent a great deal of time working with us during our last visit. Amanda, Leslie, and Jeannine were extremely gracious as they helped us plan our second visit.
One day we happened to overhear a butler named Thomas tell another guest that the wallpaper in the halls features subtle drawings of Park City. When we saw him later in the day, we told him that we hadn’t noticed the drawings in the wallpaper even though we had walked through the halls dozens of times. He then treated us to an impromptu description and tour of the artwork, architecture, and culture of the St. Regis.
I can’t fail to praise the bellmen and drivers who shuttled us to destinations in Park City. Like the rest of the staff, they treated us like VIPs. I believe it was Leslie the concierge who told us that she treats every guest like a VIP. With service like that, I hope that it’s not too long before we return for a third visit.
June 24, 2012
Rated 5 out of 5 by Jbevan Amazing experience
Just returned from a romantic weekend getaway with my wife as we celebrated 5 years of marriage - first off I got to say this hotel was AMAZING! The design, the cleanliness, the decor, the amenities etc were top notch.
The staff was AMAZING and very accommodating - my wife was on crutches due to a knee surgery prior to our arrival and the staff went out of their way with the service and comfort they provided for her/us. They would bring our car to the upper level so we didn't have to ride the funicular down to the valet station. They would drive us up in a van from the valet station if she wasn't up to riding the funicular back up the mountain. They would bring us ice in zip lock bags so that she could ice her knee. They went above and beyond the call of duty and I truly appreciate it. The concierge staff was awesome and helped us get a great time slot at a local Sunday brunch - when the restaurants website said they were full.
The room was amazing - great views, very clean, bed was nice and soft, the room was very comfortable temperature wise and the bathroom was very nice with the soaking tub and the large separate shower.
Overall I had a great experience and hope to return again!
December 16, 2013
Rated 5 out of 5 by BBrew Add this to your St. Regis Favorite List
I had to go to Salt Lake City for business and decided to spend a couple of days in Deer Valley. I am glad that I did.
This is an amazing property to go and hang out at and forget about what you left behind. The staff was excellent, friendly and made you feel welcome. The room was clean and had an amazing view. When it was time to leave, I was wanting to stay longer!
The fresh mussels in the restaurant were wonderful and the wine list was top notch.
The next visit will be when the slopes are open, and there will be a next visit!
November 12, 2013
Rated 5 out of 5 by karen25 A Perfect Getaway!
With looking for the perfect ski vacation, it is hard to find both a the perfect hotel that is ski in/out. The St. Regis Deer Valley offers all this and more. Our incredible room was a one bedroom suite overlooking the mountain with fireplaces in both the living room and bedroom. The staff was possibly the most friendly and helpful team I have ever experienced. They accommodated all requests promptly. The amenities were perfect with the onsite ski rental/valet, spa, and clean workout space. We spent many evenings in the bar enjoying the house specialty drinks. As a frequent traveler, I can honestly say that the St.Regis Deer Valley raised the bar on destination resorts.
February 22, 2013
Rated 5 out of 5 by Caren90 An Excellent Escape!
My husband and I visited the Park City St. Regis during the shoulder season before Thanksgiving. While it was a bit bizarre to have the place (mostly) to ourselves, we were delighted by the beautiful property, friendly staff, and lovely sense of escape up on the mountain.
November 27, 2013
Rated 5 out of 5 by SPGTraveler Great service, great facilities
I was quite impressed with my stay at the St. Regis Deer Valley. From the moment I arrived, the staff took excellent care of me and upgraded me to a suite. The facilities are excellent. On the second day, I started to feel the altitude sickness. I came down from my room to the lobby to find some medication. The gift shop was closed. However, the manager came out and took me to the gift shop. He gave me the medication I needed and several bottles of water free of charge. The next day, he called up to my room to see if I needed anything else. The ski valet service was excellent. It was nice to a have a lift ticket office and ski rental shop within the hotel. Overall, I'd recommend this hotel to my friends.
March 3, 2013
Rated 4 out of 5 by Emjemj 4 Star not 5
I am Platinum and a big Starwood fan. This is a great location but to be honest there were a few places where I didnt think they live up to their press clippings.
1-We reserved a Delux Suite with a second room. The hotel was almost empty 9/16 and 17 but they put us on a very low floor. They did move us when I called them on it.
2- We were the only people in for breakfast the next morning. We had to live through a waitress removeing all the coffee servings from every table. We both ordered poached eggs soft that came rock hard. Then instead of redoing the whole meal they just took the eggs back. We left. They did send some fruit and muffins to our room for the next day but a free breakfast might have been a better idea.
3- The TV in the bathroom in 733 couldnt be watched because of lines running through it and the sliding door could barely be opened needing oil.
4- We had to stand in the cold waiting for our car to be unlocked while the Valet was chatting with another worked then he wanted to argue that it was unlocked. It wasnt.
5-The staff on 9/18 in the Ski shop were rude at best and really thought they were something.
6- No welcome gift of any kind as a SPG
Pretty petty I know but at a St Regis and at the price
it should be perfect.
September 19, 2013
Rated 5 out of 5 by DogLoves Exceeded expectations
The SPG upgrade was beyond excellent. Extremely happy with the staff, the decor and ambiance - really everything about the hotel will make every other hotel stay pale in comparison.
November 25, 2013