Rated 3 out of 5 by SadBeijinger Sad to see this grand property fade
I have stayed at this property dozens of times over the past 20 years. It has always been the GRAND DAME of Beijing. Exquisite, calm, understated elegance. I returned after an absence of just 2 years. .OMG. .This grand dame has become a tired OLD LADY. It is now filled with domestic tour groups. . .Breakfast feels like you are at the Beijing Railway station . .complete with people screaming into their mobile phones and barking at the staff. The rooms have become tired and stale. There's broken glass mirrors in the elevator. . .SO SO SAD to see SUCH extreme brand destruction. At the same time, I note the rates are also way down and this property is now cheaper than many of the newer 5 star properties in town. . . Sad to see the demise of such a venerable property. . I suppose At least I have my fond memories . . .
August 19, 2014
Rated 5 out of 5 by USboston2014 high quality, great location
Definitely deserves its 5 stars in Beijing. Very nice guest rooms, public areas, and restaurants. It has a helpful, attentive staff. Tastefully furnished, nothing looked worn or out of date. Breakfast buffet is typical for a 5 star in Beijing, with many Western and Chinese options, egg station, pancake station, etc. The free happy hour with free food and drinks each evening in the executive lounge is very popular with guests. Very convenient to public transportation and local attractions. Walkable to restaurants, fast food, and the silk street market.
August 24, 2014
Rated 3 out of 5 by Laurentakl First St Regis in Beijing
nice hotel room, but the outside is not quite to the standard of other St Regis hotels in Asia.
No late check-out later than 4pm for Platinum is clearly unacceptable, and even more to charge a half day for that ! (Full day was requested when demand was made).
Almost impossible to get a taxi, very troublesome when having appointments. Westin Chaoyang for example has taxis all the time !
August 21, 2014
Rated 5 out of 5 by Greg001 St. Regis Beijing
Great attentive staff. A very well maintained property. Great location - near cultural and landmark areas.
Food was good but not what I expected. Very disappointed with a Reuben I ordered for personal dining.
August 19, 2014
Rated 4 out of 5 by 42980060912 not perfect but good
First of all, this is a fancy hotel for sure since it holds St. Regis brand. But I want to share some of my experiences during the stay on last weekend.
In the afternoon, after checkin I came downstairs to hotel entry and wanted to grad a cab from there. I found there's nobody from hotel staff standing at the entry and one empty taxi was parking there, seemed ready for business. So I jumped in the car myself. After the driver asked me where to go, he told me he actually was here for someone else. Meaning he didn't want to take me actually since the place I was hitting for was to close and he cannot make too much money from me. This was what I can think about.
So I came out the car and returned back to the lobby. At that time a guy with hotel uniform was walking out the door so I came to him asking for help. The guy did one thing that's really what I can't think about. Which is he asked the driver where can he go instead of asking me where I want to go. I raised my concern to him immediately but got a very unfriendly feedback. He said waiting there aside without any respect to me.
I understand the problem on the taxi driver is a common problem in Beijing. But as a hotel staff, how could you talk to a customer like that?
August 19, 2014
Rated 5 out of 5 by AZDavid Nice 3-night stay
Outstanding front desk and very helpful concierge. Concierge helped us make various tour arrangements as well as recommended several local restaurants. Also helped us communicate with taxi drivers. The best part was our room. We are SPG Gold and really appreciated the upgrade to a suite. Wish we were on the other side of the building with the fabulous views. However, we really enjoyed the suite and the fabulous bath room. Also appreciated use of the Club Room to grab drinks and snacks before dinner plus this gave us the opportunity to enjoy the wonderful views. The breakfast buffet provided a wide variety of yummy foods. The hotel lobby is quite nice. Particularly enjoyed the fabulous chandeliers. However, the exterior is very understated for a high-end hotel. And particularly in relation to the well-detailed common areas and rooms. The only issue we had is that we experienced some wifi problems. It took us a few days to realize that some of this was due to the Chinese Government not allowing websites like Google and Facebook. However, some of this is due to wifi issues in the building.
July 28, 2014
Rated 5 out of 5 by HKMD7 Concierge was superb
Possibly the best concierge service that I have ever used. Everything else was fantastic. Facilities were excellent. Locationwas perfect.
August 11, 2014
Rated 1 out of 5 by SadInBeijing Front desk/concierge staff is great/rest of hotel leaves a lot to be desired
The hotel front desk, concierge and bell staff were outstanding. They were very helpful and went out of their way to make our stay enjoyable.
The carpet in the hallways of the hotel is very old and musty. So musty that my wife had a hard time breathing when she walked in the halls.
The executive lounge needs to be completely redone. It is far too small for a hotel that size. The furnishings are quaint, but old, and are inadequate for a modern executive lounge. There is no complementary breakfast, as is the norm for an executive lounge in an Americanized hotel overseas. And to top it off, when I asked the executive lounge manager for a can of Coke to take back to my room, she refused, stating that all beverages were to be consumed in the lounge, and that I should use the minibar to get a can of Coke in the room. This is absolutely insulting. This hotel is quite expensive, and to be told that I have to buy a Coke out of the minibar instead of simply taking one from the lounge is nickel and diming me to death. How dare they! Of the hundreds of executive lounges I have visited over the years, this is the only one with such a policy. In fact, executive lounges in other hotels have open access to water, sodas and coffee, where you can consume it in the lounge, or take it away. Everything in this lounge must be served by an attendant, and consumed in the lounge. In their zeal to provide a high-end butler-like service, they have fallen behind modern times, where self-service is desirable.
July 20, 2014