Rated 4.3 out of 5 by 47
Rated 5 out of 5 by Jim47 Great Business Experience
My stay in Beijing for a four day board meeting was outstanding. Every part of the experience exceeded expectations!
May 27, 2013
Rated 5 out of 5 by Angela129 Great service
Zhenzhu provided great service during my stay. I felt very special.
June 8, 2013
Rated 2 out of 5 by Mishra Not St. Regis Standard
I am a St. Regis fan. Having stayed at Japan and Singapore, I had high expectations in China and in Beijing. However, St. Regis, Beijing disappointed me badly. I was not provided any upgrade, while my co-worker got an upgrade (am starwood platinum, while he is not). I do understand that it was based on availability and am not upset about it. What bothered me was the room they provided me was of inferior standard. I found a big bug in the bathroom (forgot to catch it and show it to front desk - was big enough that I immediately flushed it). The closet was dark enough for me to look around for reasons and I saw the overhead light fixture in roof inside the closet was pointed outward (towards closet door). Thinking that its like an in-flight light that can swivel, when I touched the light fixture with the hope to turn it towards inside of the closet, the whole thing came down. luckily it stayed hanging and not dropped down on floor. When mentioned at the front desk about these experience, the response was hardly anything. Just a plain sorry. I sincerely hope St Regis takes care of its brand name and reputation seriously and does not allow these incidents anywhere in the world.
May 22, 2013
Rated 4 out of 5 by MM14 Solid Hotel For Business
It is good for business and located close to the Forbidden City, which was closed the afternoon I could visit. The staff tries to accommodating, but this not to be confused a St. Regis resort type hotel.
June 3, 2013
Rated 5 out of 5 by Shanghaiexpat Best hostel in BJ
I have stayed here a few times as well as other hotels in Beijing and the St Regis is the best in my view. Excellent service, spacious well equipped rooms and good food.
April 27, 2013
Rated 5 out of 5 by Wendy45 extraordinary service
The difference between a good hotel and a great one is how they handle the unusual problems that can arise. When I checked into the St Regis with my son, I had fallen the previous day and broken my foot. I explained the problem to the front desk staff and asked them to direct my son to a store where he could purchase a cane to help me walk. They insisted my son needed to remain with me and they sent us up to our room. Three minutes later the butler was at our door with an ice pack. He asked for clarification as to what I needed and was back in 30 minutes with a cane the hotel had sent someone out to purchase. It is particularly important to note that they did not charge me a service charge for this help. For the five days I remained at the hotel, the butler kept an ice pack frozen ready for me day or night whenever I called to request it. I have stayed in many hotels but never one where I felt better cared for.
May 8, 2013
Rated 4 out of 5 by Lim2263 Nice location
This hotel is located at a very convenient location. Room is well maintained.
May 26, 2013
Rated 4 out of 5 by Ballhouse1 Food
Excellent hotl in walking distance to restaurants and shopping
May 25, 2013