Rated 5 out of 5 by BeijingShuttle Another Great Stay
This time the truly memorable part of the stay was at the club lounge where the staffed remembered me from a previous stay (over 1 month ago) and even remembered my food preferences. She went out of the way to order additional servings just for me as I got there quite late toward the closing of the evening cocktail service. Small improvement area would be for the butler service to have a system to keep track of guest preferences so it does not need to be repeated for each stay. The hotel interior is getting a bit dated (but still fine for a good stay), not sure when is the next planned renovation will be.
March 6, 2014
Rated 4 out of 5 by Vincos LOW-KEY ELEGANCE
OVERALL IMPRESSION: In the new China of knock-your-socks off splashiness, the elegance of this property seems somewhat understated. Given the very high bar that St. Regis sets, some aspects of this operation leave a bit to be desired. Staff language skills are sometimes dire. Simple problems require intricate and drawn-out solutions.
SPG RECOGNITION: Suite Certificate upgrade to full suite. Evening drinks reception in the charming Press Club Bar. Full buffet breakfast in Danieli’s. In-room snack amenity.
THE ROOM: Spacious and elegant with Chinese antiques and beautiful art. Truly fine appointments.
LOCATION: Beijing is so sprawling everything is a taxi ride away.
EXCEEDED EXPECTATIONS: The breakfast spread - in a land of magnificent breakfast spreads - was truly memorable.
DID NOT MEET EXPECTATIONS: Instead of taking an authorization on my credit card for extras, they made an actual charge of approximately USD1300. Once this was discovered, it took several correspondences, the intervention of my SPG Ambassador, calls to AMEX and finally threats and even then - more than a month was necessary to get the charge reversed. I received points compensation in the end but the frustration was such that I remain with negative feelings toward this hotel. Not that the error was made - mistakes happen - but that there is no functioning mechanism in place to quickly and efficiently problem solve when this sort of things does occur.
March 8, 2014
Rated 5 out of 5 by LionWang It is a nice hotel
Good location, nice room, professional service.
March 3, 2014
Rated 4 out of 5 by CC2014 Transportation to Hotel
Room is excellent and the service is good. Unfortunately, no Taxi Driver knows the location of the Hotel. Take long time to guide them there.
February 27, 2014
Rated 4 out of 5 by MFPVG312 Very Good Service Experience
The Hotel's Service offering and the behavior of the staff was outstanding.
Very good training and professional handling.
February 23, 2014
Rated 4 out of 5 by BeijingShuttle Great stay - small areas for improvement
I had a great stay at the hotel. The service from check in to check out was very good.
Unsure which of them are standard and which are due to SPG Gold
Fresh flowers (lily) in the rooms, great smell coming back each day, felt like home.
Should offer Wall Street Journal as a newspaper choice for free
Extend the evening cocktail hour to 8pm
Add more butlers to minimize wait time
Smells areas in the hotel is getting worn - should upgrade
Non-smoking floor has ashtray near elevator and once day saw cigarettes and trash on a non-smoking floor. Tighter control in appearance
Overall, a good stay but should strive to be even better.
January 17, 2014
Rated 5 out of 5 by TMari11 Awesome place and excellent service!
Everything about our stay was top notch. Service was excellent! Check in was quick and concierge was great in giving us directions and arranging for activities! Location was good. Amenities are what you would expect at a St. Regis. Definitely a great place to stay in Beijing!
January 8, 2012
Rated 5 out of 5 by terry7 Excellent updates to facility and amenities
I stayed at this property frequently in 2005 but have not been back since it was updated before the Olympics. I have to say that everything has been taken to the next level. I especially noticed the inconspicuous ability of the staff to anticipate my needs, and the fact that all of the equipment just works, which, sad to say, is rarely the case in even the best properties. I was scheduled for a long international flight and trip after this stay, but I felt well-rested and rejuvenated when I set out, thanks to the care and support given me.
March 25, 2013