Rated 1 out of 5 by SadInBeijing Front desk/concierge staff is great/rest of hotel leaves a lot to be desired
The hotel front desk, concierge and bell staff were outstanding. They were very helpful and went out of their way to make our stay enjoyable.
The carpet in the hallways of the hotel is very old and musty. So musty that my wife had a hard time breathing when she walked in the halls.
The executive lounge needs to be completely redone. It is far too small for a hotel that size. The furnishings are quaint, but old, and are inadequate for a modern executive lounge. There is no complementary breakfast, as is the norm for an executive lounge in an Americanized hotel overseas. And to top it off, when I asked the executive lounge manager for a can of Coke to take back to my room, she refused, stating that all beverages were to be consumed in the lounge, and that I should use the minibar to get a can of Coke in the room. This is absolutely insulting. This hotel is quite expensive, and to be told that I have to buy a Coke out of the minibar instead of simply taking one from the lounge is nickel and diming me to death. How dare they! Of the hundreds of executive lounges I have visited over the years, this is the only one with such a policy. In fact, executive lounges in other hotels have open access to water, sodas and coffee, where you can consume it in the lounge, or take it away. Everything in this lounge must be served by an attendant, and consumed in the lounge. In their zeal to provide a high-end butler-like service, they have fallen behind modern times, where self-service is desirable.
July 20, 2014
Rated 4 out of 5 by Unhappytigger Consistent excellance
Great hotel in a good location catering to the discerning traveller.
July 22, 2014
Rated 5 out of 5 by Closedeal Great hotel
I have been in the hotel for formal meetings and have stayed many times over the last few months. Staff is great and the hotel is fantastic. I have not had a problem and for anyone homesick, TGIFridays is across the street.
July 20, 2014
Rated 4 out of 5 by Nothappycustomer Very good but...
The only compliant is the walk-in closet in this room is very dark. I have stayed in other rooms before which is much brighter
July 12, 2014
Rated 3 out of 5 by josrad Nice, But Not Up to St Regis Standards
The Beijing St Regis is a nice hotel in a good location in busy Beijing. Our rooms were very nice. THey were also surprisingly quite, which made for pleasant sleep. However, the hotel is showing it age. Frayed carpet, worn furniture and stained wallpaper (in our rooms) left us less than impressed. All in all, not what we expected from a brand that we admire and trust.
July 7, 2014
Rated 5 out of 5 by Julie67 Great Location, service & feature
This is our third stay at the St. Regis over a decade of time as we come from the US. Each time we are very pleased and have a new experience. Our children enjoyed the wonderful pool and room service:). We loved the location--close to the metra, parks, variety of nearby restaurants as it is near many embassies, and shopping is just down the street. The service is impeccable, rooms spacious and well decorated. We will return again in the future.
July 4, 2014
Rated 5 out of 5 by duarteg Excelente Service Overall
Usually stay at St Regis Beijing for the last year, every month. Excelente Staff, great food, all attention to guests needs.
July 7, 2014
Rated 1 out of 5 by travelor28 A disappointment
I had expected more from this hotel given its good brand name in general. But I was disappointed with the responsiveness of the services . it took a long time to get a call through to the operator, front desk, and .... I had an early flight in the morning and wanted the bell service to get my luggage, I kept ranging for 25 minutes before I gave up the call and went downstairs to the front desk. I saw another guest was pushing the luggage cart himself to get his luggage - apparently, he could not get anyone answer his call either.
The suite room was fantastic, but the regular room was outdated and bare minimal - doesn't have a five star hotel feel at all.
This was my first time trying out St. Regis in Beijing and my last time, too.
June 2, 2014