Rated 4 out of 5 by 201
reviewers.
Rated 5 out of 5 by Rich Comments
You have an outstanding hotel with a fantastic staff. The amenities are exemplary. That said, I have the following issues:
1. No coffee pot in the room. Very inconvenient, if I want coffee at an odd hour it will cost me 15 - 20 dollars.
2.No thermometer in the room to monitor the temperature, no fan speeds, horrible controls. Can't get the room cold.
3. It irks me that I have to pay for internet for my droid. I can get it free at any two bit coffee shop!
Suggestion: Include the above amenities and build them into the price instead of nickel and diming me every time I turn around. I would rather pay an extra $20.00 per day and not see trivia on my bill.
May 21, 2013
Rated 3 out of 5 by deegee Overall Good Weekend Get-Away
I was told by the front desk that this is a non-smoking property. It isn't, which is unbelievable. I was located on the 4th floor and the room directly below me smoked continuously on their lanai. Their smoke wafted direclty into my room. At times what they were smoking wasn't just cigarettes either. The hotel said they investigated and found nothing. I'm not sure how thats possible. I also noticed lots of dogs roaming the grounds. My room smelled like one so perhaps a dog had stayed here. Lastly, the bar is way under-staffed. I took 25 minutes to get a glass of wine before sunset. The bartender actually turned his back when i walked up to the bar. I was dressed in a suit. Maybe i should have been in shorts and flip-flops?
May 21, 2013
Rated 5 out of 5 by Knuckleballer This is the best hotel I've ever been in.
The service was outstanding. The staff was superb and courteous. My only regret is my own fault: I brought several cameras to try to capture the beauty of the resort, but my tendonitis of my knee kept me in bed with ice on my knee all the time I was not in the meeting(Aesthetic Medicine). I still got a few pictures of sunst from my balcony, but I missed out on the botanical gardens and beach. I hope I get to return to the resort in the near future with good health, so I can avail myself of more of the resort.
May 21, 2013
Rated 5 out of 5 by stickman Just a few things that need to be addressed
Overall, our stay was magnificent but 3 things need to be looked at: Rental cars on site and valet parking: I rented a car that was avail on site for one day but was charged two days of valet service. Rental was turned in prior to 9am next day but there was no mention of valet charges on contract or from concierge. 2. Wanted to get a smoothie to-go from the Montiff, hostess sat us at the bar and after waiting 10 minutes we left because no one came to serve us. 3. Had issues with key card and had hard time getting in to our room.
May 20, 2013
Rated 5 out of 5 by Backtowellness Fantastic experience
My family and I had a great vacation and conference. St Regis' day care center entertained my 3 pre-teen children very well. The dinning experience was to die for. We will be back again next year.
May 20, 2013
Rated 5 out of 5 by wally1192 awesome
totally awesome, loved the service
May 21, 2013
Rated 5 out of 5 by Saabdriver Wonderful vacation
We had a wonderful family vacation at the St. Regis Monarch Resort. The facilities were wonderful and the staff offers top of the line customer service.
May 19, 2013
Rated 5 out of 5 by BandJ Service extraordinary
In addition to the fantastic locale, I can't say enough about the service and the friendliness of all employees in every venue.
May 18, 2013