Rated 5 out of 5 by Katie223 comfortable and relaxing in the middle of SF
Love this hotel and try to stay here whenever in SF. It's in a great location, and as soon as you walk in the front door, you forget that you are in the middle of a busy city. Staff is professional, helpful and welcoming. Rooms are clean, beautiful and offer great views.
April 16, 2014
Rated 4 out of 5 by karene921 Noisy
The hotel room was nice, but there were noise issues not only inside (I kept hearing doors closing) and outside (I always woke up from street traffic rather than my alarm).
I've lived in cities most of my life so am not generally overly noise-sensitive, but this was an issue at the hotel.
Particularly given this was a business trip, having poor sleep was an issue. I would not stay here again.
April 12, 2014
Rated 5 out of 5 by AT1130 St. Regis San Francisco: Best hotel experience I've had...
Excellent service from the moment we arrived at the hotel and handed our car over to valet at the St. Regis in San Francisco. We were greeted by friendly faces, upgraded to the beautiful Metropolitan Suite, and led to our room by our personal butler. Champagne and a bouquet of fresh flowers were in order shortly after we settled into our room. The room was quiet and luxurious, and the gym was only a few steps away on our floor. Dinner at the best restaurants in town were all recommended and reserved for us by the hotel. They even managed to book us a table facing the Golden Gate Bridge at Boulevard! A Bentley/Mercedes service took us comfortably to dinner. We enjoyed breakfast both in the in-house restaurant, as well as in our room. Both were quality meals (though quantity was slightly overwhelming, especially for Asian travelers). This was best hotel experience I've had in a long time. We didn't want to check out! Will definitely return to stay.
April 13, 2014
Rated 2 out of 5 by Heavytraveller Disappointing
The St Regis is departing from being a great hotel to a hotel that caters for shows and industry events and the level of wait and service is declining. Arrived 2.35 pm and my room was not ready and even though I stay there all the time and I am a gold member. The reception lady was not the best and I did ask to speak to a manager but was told they cannot be disturbed as they are in an internal meeting. I used the wrong card in the booking and was torn apart by her saying well regardless you didn't use the right card. Over all very disappointing and I know they don't really care as they are always full but I am sure others feel the same way that this service is not what the St regis was
March 31, 2014
Rated 3 out of 5 by ILikeNiceHotels Very Stingy on SPG Plat. Upgrades
Beautiful property and rooms. Great door and bell staff. Just checked in for the second stay this week and was not offered platinum suite upgrade, even after asking and verifying there were multiple suites available on-line.
My wife and I combined business travel and vacation this week and we are traveling with a 2-year old, so it would have been nice to have a separate space while our child fell asleep. I am not one to expect a suite if availability is an issue, but when a property has low occupancy, I am one who knows when SPG T&Cs are very loosely followed.
May 29, 2012
Rated 5 out of 5 by DDfromSD Great Hotel.
Great hotel. My stay was excellent. Only one thing to improve: the internet should be free.
March 22, 2014
Rated 3 out of 5 by Napafan Beautiful Rooms but Feels Like You are at a Convention
This is a beautiful hotel located perfectly. The rooms are elegant. The minimalist design is calming. The spa is thoroughly enjoyable.
The trouble is that there are thousands of people in the lobby, in the bar, in the restaurant, etc. It's almost too perfectly located so, whenever there's a convention at Moscone, it feels like they all come back to the St. Regis for a drink.
Naturally, with such a crush of people, service suffers. If you want to stay in a Starwood Property in SF, try the Westin St. Francis in Union Square.
November 23, 2011
Rated 2 out of 5 by Tired2012 Road noise and traffic
The decor and overall feeling of the rooms is very good. Entrance, bar, and restuaraunt make the hotel feel very busy and overcrowded. This hotel sits on 3rd and Mission right off the highway entrance/exit. Hotel is not soundproof like other St Regis, so you can hear road noise from 5am to 12am. Only 5 hours where things arent noisy unless there is an emergency and the trucks run right past. The staff wasnt very helpful when I asked to be moved and put me in a room off of the elevators, so you get the constant dinging of the doors. Unfortunately I cannot recommend this hotel and I stay over 150 nights a year in hotels.
February 17, 2012