Rated 2 out of 5 by Mandy Hotel is fine but service is terrible
Highly disappointing stay. We arrived at 3:00 for check-in and were told our room wasn't ready. Even though that is the check-in time. We were given drink coupons and told we'd be called when the room was ready. At 6:00, after no phone call, we returned to the front desk only to be told our room was, indeed ready. When I asked why I hadn't been called, they couldn't explain it. When we got to the room, the maid was still inside cleaning.
Then, the bellboy brought up our luggage minus my jacket. When I realized this and called down to the front desk, I was told it would be located and brought to the room. An hour later, still no coat, so I called again and the person I spoke to about it acted like I had never called before and we had to start all over.
May 20, 2013
Rated 5 out of 5 by Vivigirl A Memorable Experience
Having stayed at multiple St Regis hotels world wide, I must say the St Regis San Francisco is one of the best in the group. Not only is the location convenient to all that San Francisco has to offer, the hotel is elegant yet comfortable, not at all stuffy. Probably due to the warmth and professionalism of the staff. The concierge in particular are knowledgable, well-connected, yet warm and charming. Housekeeping was efficient and nearly invisible. In-Room Dining always served with a genuine smile and efficiency. I highly recommend the Eggs Benedict with its Meyer Lemon Hollandaise with Black Truffle! Vitrine was a wonderful, relaxed experienced with a light but sophisticated menu.
May 16, 2013
Rated 5 out of 5 by Indiana Service is excellent. Food is gerat.
As always, the service and attention from the staff was wonderful. I always feel special when I stay at the St. Regis in San Francisco. The Remede spa is also fantastic and I now schedule a massage everything I stay at the hotel.
May 20, 2013
Rated 5 out of 5 by kdm2013 The staff at this hotel is AMAZING
We were coming in to celebrate a friend's birthday. The staff went over and above all of our expectations. It was an amazing experience and I can't wait to go back.
May 20, 2013
Rated 5 out of 5 by bcoco Everything you would expect from St Regis
Another great St Regis experience and the room rate was extremely reasonable as compared to other 4 and 5 star hotels in the neighberhood.
May 19, 2013
Rated 5 out of 5 by MandD Unbelievable
We eloped and the staff at St, Regis made us feel like we were the wedding of the year! Attention to every detail, and the concierge David made me feel like the only bride in the world. Beautiful rooms, amenities and my new go to for the city!
May 18, 2013
Rated 5 out of 5 by JayAC Excellent
Access to the hotel is excellent.
Staff's courtesy is awesome, rooms are very comfortable and clean.
I liked the liquid dispensers in the shower, very handy instead of messing with bottles.
May 17, 2013
Rated 5 out of 5 by evolve Awesome hotel
Everyone is great at this hotel. I love the cleanliness of the hotel - it makes me feel such at home here unlike other SPG properties. I also love that the service here. It is phenomenal. This is a hotel I would love coming back to all the time.
May 15, 2013