Rated 5 out of 5 by Hudson2009 What a fantastic room
We loved the room, the staff, the pool, the view, the location and every single thing about our stay
August 30, 2014
Rated 1 out of 5 by CindyBrown Don't expect to get a good night of sleep!!!
The noisiest hotel I have ever stayed at. I only stay at 5 star hotels and this was extremely disappointing! I called and asked if there was construction going on and was told no, so I made a reservation but when I got to the hotel there was construction, even during the night. When I called and checked in I made a point to request a quiet room but that was not honored.
August 16, 2014
Rated 4 out of 5 by SPGtraveler18 Butler service was fantastic
Overall the hotel was great. Great rooms, good location etc. Had butler service for the suite and one butler was outstanding and went out of his way to make the stay relaxing and enjoyable through giving restaurant and nightlife recommendations as well as delivering coffee after our wake up call each day.
August 24, 2014
Rated 5 out of 5 by Ray2447 Great hotel
This hotel was excellent in every respect. Overall had a great experience.
August 24, 2014
Rated 5 out of 5 by amydst Amazing hotel
Everything was even more amazing that I ever expected it, the staff was super attentive and nice, the room was big and very comfortable, everything super clean.
August 22, 2014
Rated 5 out of 5 by Bruin2015 Beautiful Hotel but slightly disappointed with customer service
The hotel was lovely and everything about the stay was great except for that I was slightly disappointed in one area. We were celebrating my mom's 60th birthday and when I made the reservation I asked if something could be done/sent to the room to which the woman who helped me book the room told me could happen. Upon arrival there wasn't anything in the room recognizing that. I called down later to ask about it and the woman at the front desk told me that they could send up some sort of amenity. I was impressed except for that nothing was ever sent. I expected more in terms of customer service, especially from the St Regis. In every other respect the stay was great and things were handled quickly and efficiently. Was just disappointed in regards to the amenity because I would have done something on my own if I knew it wouldn't be handled as promised.
August 20, 2014
Rated 2 out of 5 by MMRD location in SF
location good,but does not come close to the comfort and class of the St.regis in Singapore,Aspen or DC
could not find reservation on check in,since my husband arrived before me and i have a hyphenated name ,please how hard is that.beware they charge you for using the spa even if you are a starwood member unless you book a service,never had that in a 5 star hotel.Our room was next to an elevator,so we heard the door opening and closing and the in and out of people,They offered us another room in back with no view we declined as we did not want to pack up again,Would not stay at this particular St.Regis in SF again,Bettsre 5 star hotels nearby,spa is on 3 levels confusing,no razors were replaced.,I showered before my massage,2 hours later the same shower had my used towel my razor and shower cap still laying in there,same with steam room,towels left for 2 hours laying around yikes
August 18, 2014
Rated 5 out of 5 by Cludde Great location and helpfull staff
The location of the hotel is perfect.
Rooms are well equipped and very clean.
The fitness center and pool are well equipped, super.
A special thank you, to the front office staff and their director Daniela C for solving everything!
August 19, 2014