Rated 2 out of 5 by Bond2004 Long check-in and dirty room
The check-in process took awhile even there was no wait. The staff was just taking too much time to look for the room and provided us unnecessary information when i told her that I was exhausted and just needed a room and the key. After 15 min trying to check-in, we got into our room to find out that it was occupied by somewhere else where the room was a trash, with red stain on the sheet and smell very bad. I didn't expect that from the top spg hotel like St. Regis would have such of problem after being a platinum member for so many years. It was a surprise first time staying at this hotel and probably won't ever come back here.
October 20, 2014
Rated 5 out of 5 by Schmidtty This hotel has a great staff
Amazing guest service levels and staff could not have been nicer or more helpful. I hated to leave!
December 6, 2014
Rated 5 out of 5 by Spiritark My favorite in SF
This is probably my favorite hotel in SF. The front desk got me a corner room this time, and I got sweeping views of the city. Service levels here are fantastic, and the room is like any other St Regis - luxurious. It is relatively spacious compared to other 5* SF hotels too. Works both ways be it for business or for holidays as it is quite centrally located.
November 29, 2014
Rated 5 out of 5 by JPRCSR Excellent hotel
Everything was excellent, great service, the best location.
November 30, 2014
Rated 5 out of 5 by Steve83 Outstanding
Wife and I spent the weekend at the SRSF and it was a great experience. Check In was a breeze. I alerted the staff i was running late for a dinner reservation and they expedited the check in process. Plat status was acknowledged and we were upgraded to a corner suite. Suite was clean and met all expectations. Concierge was polite and helped in booking a trip to Sausalito. Room service was prompt and food was great. Spa was tremendous and facilities were awesome. Cant say enough positive things about the staff, everyone was kind and eager to please. Only negative would be the Ame restaurant menu was weak and food wasn't impressive. Waitstaff and ambiance was a little cold, could do better. Great hotel. We will be back.
November 22, 2014
Rated 5 out of 5 by DissappointedTeacher Top Quality Hotel
This is our second time staying at this St. Regis location. We had an easy check in, very comfortable room and a quiet stay. The bar lounge was fun and the service was fast. We had a delicious room service breakfast and enjoyed a complimentary late check out. Great stay overall!
November 25, 2014
Rated 3 out of 5 by ILikeNiceHotels Very Stingy on SPG Plat. Upgrades
Beautiful property and rooms. Great door and bell staff. Just checked in for the second stay this week and was not offered platinum suite upgrade, even after asking and verifying there were multiple suites available on-line.
My wife and I combined business travel and vacation this week and we are traveling with a 2-year old, so it would have been nice to have a separate space while our child fell asleep. I am not one to expect a suite if availability is an issue, but when a property has low occupancy, I am one who knows when SPG T&Cs are very loosely followed.
May 29, 2012
Rated 5 out of 5 by piedpiper66 Least expensive is still great
We booked the least expensive standard room and everything we "need" and "hoped" for were in the room. Even a VIEW!!
November 20, 2014