Rated 2 out of 5 by Bond2004 Long check-in and dirty room
The check-in process took awhile even there was no wait. The staff was just taking too much time to look for the room and provided us unnecessary information when i told her that I was exhausted and just needed a room and the key. After 15 min trying to check-in, we got into our room to find out that it was occupied by somewhere else where the room was a trash, with red stain on the sheet and smell very bad. I didn't expect that from the top spg hotel like St. Regis would have such of problem after being a platinum member for so many years. It was a surprise first time staying at this hotel and probably won't ever come back here.
October 20, 2014
Rated 5 out of 5 by Fisher987 A Cut Above
I stay in a lot of business hotels that function for leisure also. St. Regis San Francisco is the reason I like coming back to San Francisco for work - very few places would get me to say that. Daniella, leader of the butler staff, really makes a difference in the quality of the stay, as the butler staff themselves do. The concierges here are excellent and creative, as opposed to so many other hotels where a concierge would just make the same repeated recommendations that get themselves some gain. And other than the 2-mile radius requirement, this is the best house car service you'll find. Can't wait to bring my family here for a stay.
October 20, 2014
Rated 5 out of 5 by y1y1 Quick SF Visit
I didn't sleep as well as usual because of the traffic noise which isn't St. Regis' fault. I love this hotel...great rooms and great gym. And the staff are very friendly and accommodating, although I didn't receive my usual honors award that they generally give me when I check in. It's usually a free drink or free internet access.
October 23, 2014
Rated 4 out of 5 by Shinda Hotel is beautiful
Staff were nice helpful and friendly
October 22, 2014
Rated 5 out of 5 by Kanaka 5 Diamond Hotel
Your hotel services and attention to detail is impeccable and truly outstanding in today's hospitality industry. Your staff is well trained and always offer a helping hand. The food at your restaurants was excellent as well.
October 20, 2014
Rated 5 out of 5 by BostonBen The Best!!
The finest hotel my wife and I have ever stayed in. The room was very nicely laid out with separate private commode, shower and tub areas. The room console was user friendly.
The staff was the most helpful I have ever encountered, There was a sincere feeling of friendliness and a desire to make our stay as pleasant as possible. I spent time with staff members talking about general things, not just visit related issues. The availability of the house car was also a wonderful extra , which gave us numerous transportation options.
We hated to leave.
October 9, 2014
Rated 4 out of 5 by Juste Great Hotel in a Great Location
My recent stay at the St. Regis was fantastic. I was recognized for my platinum status and the staff was very warm and friendly. The facilities were impressive and clean, and overall gave a comforting vibe.
We were placed in a suite, and while the room was gorgeous, we didn't have a view except for the construction on a nearby building. That coupled with a large amount of street noise made sleeping a little difficult. The staff however was very accommodating and provided us with earplugs for the night. Halfway through our trips the air conditioning unit for the building failed and temperatures rose to 80+ in the rooms. It was quite hot, but luckily we decided to go outside during that time.
October 6, 2014
Rated 2 out of 5 by ORDSFO Worn, Hot Room
The room looked worn in several places, such as chipped furniture, a hole in the carpet, and stained flooring in the shower. Also, the air conditioning was totally inadequate to cool down a west-facing room to a comfortable temperature for sleeping. I was disappointed, as I stayed here several years ago and loved it.
October 13, 2014