Rated 5 out of 5 by Royce Perfection
Never met a staff that was so professional, pleasant and ready to assist. As a business traveler I rely on assistance on the road, the team at the hotel was superb. It was my first ever perfect stay at a hotel.
St. Regis for life LOL
September 9, 2016
Rated 5 out of 5 by AngelBeads What a wonderful birthday weekend stay!
I have stayed at a sister "luxury" hotel of St. Regis for my birthday last year, but that experience was completely miserable. HOWEVER, St. Regis San Francisco made up for that and more this birthday trip!
First, the staff was responsive and friendly! Everything we needed, they gave and it also came with a smile. When there was a small hiccup in room service, they proactively made it right and I appreciated it! Since it was my birthday, they gave me a cake and handwritten note wishing me a wonderful day. The details provided by the staff was phenomenal. This location has an amazing staff, from the moment valet opened my car door to the moment the closed my car door when I ended my trip, every staff member I encountered presented themselves well, efficient, friendly, and helpful. I cannot praise the service enough!
The room was spectacular and the views were amazing. The amenities were great and made my weekend a comfortable one. The black out drapes and comfortable bed gave me the best night's rest I've had in a long time.
Finally, the pool was a nice bonus. It was heated and indoor; therefore, my hubby and I got to swim when it was cold and chilly in SF.
Overall, I definitely would come back!
August 22, 2016
Rated 1 out of 5 by Redoute Stayed here many times and this time treaded horribly
I had a very unpleasant experience when I arrived late in the evening after my flight was cancelled. I arrived after 11 PM without luggage and requested a room. The woman behind the reservation desk looked me up and down repeatedly before asking, "You didn't make a reservation? Don't you have any bags?" She then said, 'our rooms start at $700.00" I was left the impression she thought I was not typical St. Regis calibre but closer to the character Julia Roberts played in Pretty Woman. Her behavior towards me was highly inappropriate.
August 8, 2016
Rated 5 out of 5 by Adamwayne73 Top Notch
I really enjoyed my stay at the St Regis. No detail seems to be overlooked by the staff.
July 27, 2016
Rated 5 out of 5 by Yanki The hotel has a great location
The hotel has a great location, there are many attraction & restaurant close
I didn't get the SPG points, although I gave them at the reception.
July 23, 2016
Rated 5 out of 5 by Amytheplun Excellent Stay
Great customer service and a fantastic hotel
July 11, 2016
Rated 5 out of 5 by LilYori4U Above expectations!
Well appointed rooms, with fresh flowers and turn down service. The concierge was incredibly helpful with finding is a fun place to watch the Stanley Cup Finals, and arranging a hair and nail appointment for me last minute. The pool is divine. The valet is prompt. We will definitely be staying here again.
July 4, 2016
Rated 5 out of 5 by DC802 Phenomenal
I love staying here. It is a place a rejuvenation and restoration after a many days of travel, late nights, business meetings and everyday stress. The staff is incredibly responsive and the property is impeccable, with the exception of some occasional repairs or maintenance work. Always happy to return.
June 25, 2016