Rated 5 out of 5 by JayJaySt Top Notch!
Overall top notch! Very special thanks to Jason at the Reception who's always been kind and attentive. He upgraded me to junior suite, wonderful room, great sound system, great butler, great concierge and bellman! Great food, attentive restaurant staff, special thanks as well to Ria who's been very attentive and kind in ensuring that the breakfast experience was wonderful to start my hectic day.
In the afternoon when I wasn't feeling well, the butler was so kind in taking care of me, providing tea, offering doctor assistance as well. Truly a worthy SPG, St Regis property and management! Will be back soon! Thank you all!
May 5, 2015
Rated 1 out of 5 by Keith2628 Very very bad service
I reach hotel at 7am & I check in early today after 4 hours flight from HK, the front desk staff, Ashley, help me to do it. But I feel so disappointed with her first reply to me, she told me that
" we can give the room to you now with 50% of the room charge".
I feel so surprise about what she say, this is my first time to face this situation with all Spg hotels around the world. Normally all Spg hotel will give the room to their guests if early arrival, unless they don't have one, but today, St Regis Singapore here, they got room available but they don't give the room to me just a bit earlier, and ask me to pay 50% more of the room charge, otherwise wait at the lobby, the staff say will give me the room around 9am, crazy!! Only two hours difference, they wanna charge me for 50% more, what a top SPG hotel brand!!!
And I told the staff I'm a Platinum member staying over 100 nights per year, and she replied me that no difference to all guests, I agree it should be fair to all guests, so that means I don't have to choose SPG hotels as my first choice, and I can give up my SPG card as it's useless!
I m actually still waiting at the lobby for my room, they don't even offer any water or tea for us!
I feel so sorry to my wife, her first visit to Singapore with me and I booked such bad service hotel for her, she didn't sleep at all whole night during the flight.
Poor hotel, poor staff & poor service!!!
I booked from 2-5 May 2015, but I m thinking to check out ASAP after I find another hotel :(
May 1, 2015
Rated 5 out of 5 by JayJaySt Wonderful Base in Orchard
Always felt very nice when staying with St Regis S'pore. The interior is superb, the staff are professional and helpful, the breakfast is always great.
I'd like to commend Ms. Lynette for always looking after that my stay is always pleasant and would like to commend Ms. Ria who was very pleasant and went the distance to set said a he artful breakfast for me even though I was late for my breakfast. The bell captain staff were always very kind and helpful as always.
Truly a great experience every time I stay with them.
April 23, 2015
Rated 5 out of 5 by JayJaySt Perfect
Perfect on all aspects. Eventhough I wasn't upgraded to junior suite :-)
March 29, 2015
Rated 1 out of 5 by JadeDragon Awful experience with St Regis Singapore!!!
I feel very upset and felt that I was being discriminated against by being given room 305. The hotel staff at check in counter even said that it was an upgrade to a bigger room with a better view, when it was actually a low floor room meant for a handicapped person!!! At least inform me at check in that it was meant for a handicapped person and I would have requested to have another room. I am used to being upgraded to real better rooms when I stay with other hotel chains and obviously the word 'upgrade' has a totally different meaning for St Regis. I am very disappointed with the service from such a renown hotel as St Regis!
March 13, 2015
Rated 5 out of 5 by Yip25 Thank you!
Duty manager, Janice
Reservation manager, Natasha
Front desk, Kelvin
We would like to express our heartfelt gratitude to the team from St Regis who have made our wedding proposal a success.
From the start of the booking till the day we checked out, each individual staff has assisted us in many ways. Both ourselves and guests were very impressed with the high level of professionalism and service attitudes during our brief stay at the hotel.
It is such a wonderful and memorable stay in St Regis.
Great job guys!
March 7, 2015
Rated 5 out of 5 by BillRMD TRULY EXCEPTIONAL STAY
Among the most lovely urban properties at which we have ever stayed ... with a hugely professional and hospitable staff at every turn. Loation on Tanglin Road - within easy walking distance of the gorgeous Botanical Gardens as well as multidimensional Orchard Road with its convenient MRT station - this hotel gets it right on every possible level. Our suite, the restaurants, the pool area, Remede Spa, the public spaces with their wonderful art collection were all gorgeous and inviting. Best of all, of course, were members of the St. Regis team. I will highlight several (MANY of whom addressed us by name after the first day!).. but apologize that there are many whom I will, in the process, unfortunately miss:
-- professional and welcoming checkin by Ariel
-- the informative and friendly art tour by Elisabeth of Opera Gallery
-- the personal attention provided by Sadio
-- the superb breakfasts and dining experience in Brasserie Les Saveurs with front-of-the-house professionals Suzana and Mr. Hatti (both of whom remained unruffled even amid the high-occupancy crowds occasioned by the Lunar New Year); competent and customer-friendly omelet station chef Nancy; and efficient and friendly servers Siti (what a wonderful smile and attiitude!), Mescon and Susan. With this team, we looked forward to breakfast every morning, and our expectations were always exceeded!
-- dinner (the Friday night seafood buffet was exceptional) and evening "soirees" in LaBrezza in the hugely capable and professional hands of Mr. Navan, Sharan (you always seemed so pleased to see us and made us feel so welcome!), Guna (great bartender!), Zarina (superb attitude!), Saket and Darmen - a truly exceptional team in every possible respect! Thanks for taking such good care of us!
-- the over-the-top concierge team of Bernard Theseira and his superb professionals
Thank you for a memorable stay. We look forward to our return!
February 26, 2015
Rated 4 out of 5 by PSLim short stay, less hospitality tthis time
Overall is good, but sense a snob rather than welcoming hospitality, probably I did not look sophisticated enough ;p
Upon check in, no details were given on Platinum benefits until I had to ask.
However to some guests, receptionists took really great care, sending to elevator etc.
I don't really need all tbose but tthey seems treating ppl selectively. Hope the management stresses more on equal treatment for every guests.
Hope it helps to improve or at least maintain St Regis service quality.
February 13, 2015