Rated 5 out of 5 by AussieSandgroper Still one of Singapore's best
Even though there are newer hotels in Singapore, the St Regis remains one of the island's best. THe standard of amenities and room fit-out, décor and comfort remain at the highest levels. A true St Regis in every sense, it also is in one of the best locations being a short walk from the bustling Orchard Road.
October 13, 2014
Rated 5 out of 5 by Stipeb Comfort
Once you walk in, comfort, quality and a responsive staff awaits
October 9, 2014
Rated 1 out of 5 by Pris definitely NOT a pinnacle of luxury
Overall, not value for money. housekeeping walked into room despite privacy sign, no bathrobe at the world re-known remede spa and told to just use towel, the kettle is PLASTIC instead of steel AND rusty element. Duty manager could not be reached for 4 hours despite being asked for urgently and very poor customer service who kept defending / blaming the staff instead of recognizing and apologizing for the extremely poor experience. Lastly, NO offer to make up at all, a mere 5000 pts was given after I suggested and then later told max is 10k, but the room requires MORE than 10k pts to redeem! totally frustrated and disappointed amongst the starwood range. AFTER 48hrs, duty mgr still hasn't contacted me yet despite committing to do so. Lastly, I didn't get any birthday recognition not even a wish but another guest got a 'belated birthday wish', totally disappointing. ONLY Vickness our butler deserves mentioned for apologizing and listening genuinely for the bad experience.
October 7, 2014
Rated 5 out of 5 by icha0911 great hotel
really love this hotel, love the ambiance, love the room, love the location, friendly and helpful staf, definitely will come back.
October 5, 2014
Rated 5 out of 5 by RoadWarrior914 Home Away from Home
From the moment I walked into the lobby upon check-in to checking-out and departing for Changi, the staff at the St. Regis Singapore were attentive to my needs. The room was fantastic and served as a great base for both business and relaxation. I was a bit under the weather during my stay and the room and bath allowed me to recover and continue my business without skipping a beat. I definitely recommend this hotel and look forward to my next visit.
October 1, 2014
Rated 5 out of 5 by LandedSPG My only 5 Star vote in Asia
Here is why I think the St. Regis Singapore is the best hotel in Asia; they listened to me and accommodated accordingly.
Forget the fact that everything about this hotel is top notch, state of the art and super cutting edge.
Ignore the beautiful architecture and super attentive staff who speak English better than some American hotel staff.
Only take into account the following experience, which represented the entire identity of the hotel:
I was visiting Singapore for the first time with my girlfriend and was using 5th nigh Free points option and once I explained that to the front desk not only they upgraded me to a suite without hesitation, on the third night a better suite become available and they upgraded us again. I am sure this is not standard practice, but for a category 6 property, they made be feel comfortable and wanted, even with using points!
Everything in this hotel is expensive but you get what you pay for: super high end quality and service.
October 28, 2011
Rated 3 out of 5 by AndrewL poor service and breakfast offering
this time around, i am quite disappointed by the experience at St Regis.
first of all, when i got back to my hotel room, i found that the room cleaning service had left my door open. thankfully i didn't lose anything, but this is basic 101 requirement for room cleaning service.
second, breakfast assortment was not attractive, not up to par for a five-star hotel. in addition, staff service was poor. nobody was around to answer for service. when i was about to leave and asked if i needed to sign anything, staff listened and left, with no further follow up. i had to personally go to the reception and call out people to ask what i needed to sign. i could have simply walked away.
August 1, 2014
Rated 4 out of 5 by freakshow rendevous
spent my anniversary there
September 24, 2014