Rated 3 out of 5 by GlobalTravelCognoscenti Wonderful Hotel property but service is lacking.
After 4 stays at this property, I cannot recommend it.
The Hotel is beautiful. but the service is lacking and not consistent.
The rooms are well appointed but cleanliness is spotty as well as functional flaws. Fixtures , HVAC were problematic.
The Restaurant was good some days poor others.
Lack of service at the pool and bar were disconcerting. I suspect to poor management and budget problems.
Appreciated shuttle to Park City but takes a while so if time is precious choose closer to town.
Management made excuses and awarded Starpoints as compensation, but this is not a St. Regis experience. One manager confirmed the staffing problems as I suspected.
Very disappointing and will not choose again.
Perhaps management will not pay corporate lip service with excuses and actually staff and train that staff properly.
January 30, 2013
Rated 5 out of 5 by Ryan13 Incredible staff and incredibly comfortable
My girlfriend and I recently stayed at the St. Regis Deer Valley and were blown away with our experience. The service and staff were exceptional. I'd like to give a special thanks to Joseph who went above and beyond. He was so personable, and did everything he could to make our experience as magical as possible.
On top of the service, the accomodations were absolutely wonderful. Our room was exquisite and exactly what we were hoping for. The Ski Valet makes skiing as fun and easy as you could ever imagine (especially with Jans on-site), the Spa was one of the best I've ever been to, and the food was incredible. Oh and the daily (complimentary) hot chocolate/cider bar and smores were a treat from the heavens. I can't wait to come back!
December 12, 2011
Rated 4 out of 5 by BizTravlr Great Hotel, Great Staff - Horrible Food
My family has been visiting this resort for four years, approximately twice per year. The hotel facility is excellent and the staff is highly accommodating and professional. The major drawback for this resort is the food – the J&G Grill is adequate, though not comparable to a true Jean Georges restaurant and the in-room dining is frankly an embarrassment for the hotel. The hotel did the right thing and comped many of those of bad meals but it was a shame that it got to the point where we were surprised to get a steak prepared properly. Note this is not a comment based on one stay, it spans seven or eight visits and the past two trips have been the worse for food.
March 31, 2013
Rated 5 out of 5 by Lancethepointjunkee All time favorite Luxury Ski resort!!!
Visited this resort to teach my 5 year old daughter how to ski. My 8 year old daughter also joined us. What I absolutely loved was the level of service they provided. I expected the hotel to be plush and luxurious which it was. However, I loved how many of the staff members learned both my name and my daughters. I was only there for two nights but they treated me like I was a resident. Loved the convenience of hotel right on the hill. Where you literally clicked on your ski's and skiied down the run. Also enjoyed the staff assisting us with our boots. Fireplace and hot chocolate was my daughters favorite part at the end of each ski day.
November 18, 2011
Rated 5 out of 5 by Tom18 Outstanding stay
My wife and I had a wonderful five night vacation at the St Regis - Deer Valley. The food and amenities were excellent, the scenery was phenomenal, but what really stood out for us was the service. On several occasions, Robbie at the front desk really went above and beyond. While mountain biking I got a flat and was stranded partway up Bald Mountain. He and Melissa coordinated transportation to help me get back to the hotel. In the process I learned he also leads mountain bike tours. He provided trail recommendations which my wife and I followed up on, absolutely breathtaking views. We can't wait for our next vacation.
June 12, 2012
Rated 5 out of 5 by Ameeth77 Outstanding spa and service
We had an OUTSTANDING stay in December of 2011. Great service, outstanding spa treatment and overall incredible atmosphere. Exceeded all expectations.
Also, Deb in revenue management deserves extra credit -- she did an outstanding job of working with us to help. Thanks a bunch!
January 16, 2012
Rated 5 out of 5 by NBKTRVB80 Best hotel we ever stayed at
We celebrated our 30th Wedding Anniversary there July 10, 2012. What an incrediable experience. David, the one of the managers greeted us by name and was expecting us. They set the room up with candy and champaign. He went the extra mile to ensure we were comfortable. The bathtub was long and deep, very soothing. I am 5"7 and I could stretch out in it. All the staff were professional and outgoing. I love the Funicular ride to the resort. "Over the Top." One evening we parked our car and asked the valet attendant where the ice machines were. He said he would have the butler bring us some ice. By the time we arrived at our room 7-8 minutes later, the ice was already in our room. This is service. You must stay here.
July 13, 2012
Rated 2 out of 5 by arlen69 Management is not first rate
I'm a Gold Star Member, requested early check in, to take advantage of Ski Utah, free lift tickets on first day.Did not gain entry to room until 3:30PM, too late to ski.
Wanted to use Steam Room, was advised , not complimentary at this property.
Requested 2:00 PM check out, even though check in package states 4:00 PM checkout for Gold Members is routine, I was told to check back with the desk, later in week since the hotel was too busy to promise any late checkout.
I eventually was allowed the 2:00 PM checkout but why make a guest feel like every request is a problem
January 14, 2012