Rated 5 out of 5 by Floridian2 Bad Timing
We arrived right after a major electrical failure which disrupted some of the food services (all the food had to be replaced due to freezer & refrigerator being offline).
BUT the staff took every imaginable step to make our stay successful.
April 26, 2015
Rated 5 out of 5 by jf52 jf
exceptional stay at your fine hotel!
March 4, 2015
Rated 3 out of 5 by AmyJ12 Beautiful hotel but some significant flaws
This is a beautiful hotel in a gorgeous setting. It has the potential to be an exceptional hotel, but does not hit the mark. This was my third stay, and the issues are always the same. The Good: beautiful facilities, convenient ski valet; the hotel's shuttle service into town or dinner elsewhere on the mountain - while not a well oiled machine, it was convenient; the perks - smores at night and hot chocolate in the afternoon are nice touches at a family ski resort; The Bad: the food here is always mediocre. And it is very expensive. J&G bar for lunch has a limited menu with options that are not very substantial, and the food is just ok. Much better off eating at Deer Valley's options. The "Cheap/casual" breakfast grab and go in the lobby is $12 for a bowl of oatmeal. My kid wanted a banana AND apple (because he is 4 and can't make a decision) and it was $8 for both. Seriously. I don't mind paying for gourmet food or service, but don't appreciate feeling gouged in a place with limited options. When we went to the restaurant for the privilege of paying $36pp for a breakfast buffet, we sat down, and waited for 15 minutes and nobody came by, and we got up and left.. The sheets were not changed on our bed for 3 days in a row and I had to call and ask that they be changed when the crumbs of having a 4 year old eat in bed became too much. But the St Regis should change the sheets everyday. The housekeeper said there were no dry sheets when she made up our room. What??? I could go on, but suffice it to say that the hotel does not overwhelm with service, and they should, because that is how they justify their outrageous prices, which I wouldn't mind paying if the service added up.
February 16, 2015
Rated 5 out of 5 by MaryMJ Awesome property/hotel
Beautiful, huge property on the hill. Breathtaking view from atop. Love the funicular. Bed and pillows a little too firm,but they helped us resolve this. Staff very friendly and attentive. Only negative thing, breakfast at J & G is just ok for the price (overpriced). And it takes them about 10 mins JUST to get you coffee. Thanksgiving dinner though was fantastic!,
December 2, 2014
Rated 5 out of 5 by DigitalMGMT The nicest hotel I've ever stayed in
I stay in dozens of hotels every year. This one takes the cake, literally everything was perfect.
November 30, 2014
Rated 2 out of 5 by HerbertHerbert Meh -- and no coffee maker, either!
The lighting in the bathroom was simply terrible. The brightest light was in the loo, the place you need it least. The mirror above the sink was very poorly lit, so much so that if we were to come again we'd bring headlamps so we could see what we were doing. The major "feature" of that mirror seemed to be the built-in TV. Really stupid.
I realize that it reduces cost if you don't have coffee makers in every room, but that's a dealbreaker.
November 29, 2014
Rated 4 out of 5 by David621 Almost Perfect
Almost everything especially the hotel staff was Perfect! The concierge staff was exceeded our expectations. Everyone went out of their way to make our staff as special as possible. They even sent us champagne and chocolates for our last night just to say thanks. Our only pinch point was the special Octoberfest menu. My wife and I both had to send our meals back. That was very disappointing. Everything else was exceptional. I would stay their anytime. Suzanne and Brina made every detail of our stay the best possible. Thank you.
October 23, 2014
Rated 4 out of 5 by HC1944 The hotel has great features
Room 621 bathroom lighting is terrible. I could hardly see my face to shave. A/C must be getting cut off because I got hot during the nite even though the thermostat was on 69. Other conference attendees mentioned the same thing.
October 10, 2014