Rated 5 out of 5 by HelenB Fabulous Stay
This is the third year in a row we have stayed at this resort. It is a beautiful hotel and setting. Very convenient location with Bal Harbour Shops across the street and access to restaurants and shopping. The only issue we had was that the service was spotty. One night we called for turn down service and waited an hour and finally we called back and cancelled because we wanted to get our children to sleep. Another time we called to ask for shaving cream to be brought up, nothing ever came. Food service got our order wrong another night. For $1,000 per night…anything less than perfect is unacceptable. Wonderful hotel in general, perfect rooms, but not sure it's worth it's price tag.
April 19, 2014
Rated 4 out of 5 by brunoofbh Family outing to Bal Harbour
Great property. Close to shopping. South Beach accessible (20-25 minute drive).
April 21, 2014
Rated 5 out of 5 by RMKBalt Great hotel
Loved the amenities. It would be nice if there were water sports, etc.
April 18, 2014
Rated 5 out of 5 by Darin Awesome Doorman
Jose Sanchez was probably the best doorman I have ever encountered. I have stayed at some of the nicest hotels in the world and have never had a doorman so attentive to my needs. Most of the time I just ask or told him what I needed and he got it handled.
February 21, 2014
Rated 5 out of 5 by Lloyd1971 Incredible Luxury Retreat
This may be the best of Starwood's properties in the United States! Beautiful resort property, luxurious rooms, awesome spa, and a top-notch staff combine to make the St. Regis Bal Harbour a perfect destination. In room dining and butler services were fast and the food was great. The Shops at Bal Harbour are extremely close - just steps away. We can't wait to return and maybe bring the kids (there is a separate family pool area away from the secluded adults only pool).
April 10, 2014
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 5 out of 5 by noelgt total peace and tranquility
excellent service in all area of servoice. special mention to Giselle Mueller, Concierge. she was fantastic by deliverinf top notch customer service. the from desk was also very efficient and cordial.finally the breakfast staff and the attendants at the entrance were all gtreat in making my stay very enriching.
April 8, 2014