Rated 5 out of 5 by Grant Class
Stayed here twice now. Both times Wilbert at the pool shone. People make the place and he was absolutely awesome. Had a great upgrade the first time, but last week was just OK. Junior suite has a small kitchen and some other perks, but not worth the price or the suite night upgrade. Staff are fantastic in general. Food fantastic in general. The place has class. Would recommend but don't waste your suite nights. I feel a little let down by the upgrade. But do go, brilliant stay.
August 30, 2015
Rated 5 out of 5 by JTB32 Turning 40 couldn't have been more enjoyable!
I've had the pleasure of staying at multiple St. Regis properties, but between the stunning suite and the impeccable service I can't imagine a better experience than what we had. Our butler George went above and beyond in so many instances to make our stay special I can't even hope to list them all here. Also Andrew and the rest of the world class concierge team further enhanced our trip by setting us up with reservations at some of the finest dining establishments in the area. The only downside was it took us this long to visit the St. Regis Bal Halbour. Truly Miami's Best Address!
August 13, 2015
Rated 5 out of 5 by DJL15 An amazing team of hospitality professionals
The entire resort was amazing, I was very impressed with the staff and their commitment to delivering flawless service everyday. This team of hospitality professionals know service. They pay attention, they anticipate and they genuinely care that you enjoy your stay.
August 3, 2015
Rated 5 out of 5 by NJ72 This hotel is a must visit
This hotel has great facilities, very friendly staff, great location. Pool is nice and you are practically on the beach!
July 18, 2015
Rated 5 out of 5 by vastlyoverwhelmed wonderful experience
Everything from arrival through departure was spot on!
Only experience to come close was Westin Lagunamar.
July 18, 2015
Rated 5 out of 5 by Hawaiiboy Well Trained Staff
I have stayed at many St. Regis Properties and it always is so pleasant to find a well trained staff. Unfortunately, the staff must take a little initiative to follow through on quests requests or instructions. For instance, I had two packages delivered overnight to the hotel from Hawaii. Each required refrigeration upon arrival. The packages were clearly marked and the paperwork contained appropriate instructions. However, it seems that no one bothered to read the instructions. This type of service breakdown is truly unfortunate when it impacts guest satisfaction.
July 16, 2015
Rated 5 out of 5 by watchking This is Service
We arrived after a week at Disney World and wanted to relax with my family in Miami. We were acknowledge as Platinum members right away and we were upgraded to a grand suite. This is why I wanted to be a Platinum member. The service they provided was excellent and we loved it.
We came to Florida because my daughter graduated from HS and wanted to go to Disney World. My wife and I wanted Miami so we got both trips in one. The suite was fabulous and had a great view of the ocean beach. There was a cake on the kitchen table for my daughters graduation which was such a nice touch. The room was so big and the shower could fit an entire family. Every where we went in the hotel they knew my name which was impressive.
Where ever I go around the world or close I want the service and luxury I had at the St. Regis Bal Harbor. Thanks so much
June 24, 2015
Rated 5 out of 5 by Maanyc Everything was perfect!
I came to enjoy a long holiday with some friends and everything was perfect the moment we arrived. From our warm welcome and escort by Luis, to our beachside service from Roberto and Juan, we all felt at home and well cared for. We all slept better than we had in months! Thank you!!
June 22, 2015