Rated 5 out of 5 by JohnTampa2013 5 Star
I stayed at the St Regis Bal Harbour with my wife to celebrate our 25th wedding anniversary and the stay was absolutely exceptional. Every member of staff had a warm greeting and most of them mentioned our wedding anniversary. We had two bottles of champagne sent to our room by staff and were made to feel very special. The resort itself is excellent, the suite we stayed in was first class and I had the best night’s sleep in years. I highly recommend this property and I have stayed at many St. Regis hotels around the world.
October 5, 2014
Rated 1 out of 5 by weezie11 TREATED BADLY
I WAS SITTING IN THE LOBBY WAITING FOR MY PARTY TO RETURN AND WAS TOLD BY SECURITY THAT I NEEDED TO GO TO MY ROOM THAT THE HOTEL WAS ON A 12 MIDNIGHT CURFEW????I EXPLAINED I WAS HANDICAPPED AND NEEDED HELP GETTING TO MY ROOM. I WAS TOLD TO CALL MY FAMILY AND GO TO MY ROOM WITH NO EXPLANATION OF WHY I AM 64 YRS OLD AND PAID FOR 2 ROOMS THAT NIGHT AND THIS WAS ABSOLUTELY RIDICULOUS TO BE TREATED LIKE I WAS A TEN YEAR OLD CHILD. I HAVE ASKED FOR REFUNDS AND EXPLANATIONS OF WHY I WAS TREATED LIKE THIS AND SO FAR NOTHING HAS BEEN DONE ABOUT THIS. TOTAL EXPERIENCE WAS RUINED BY THIS TREATMENT.
October 8, 2014
Rated 5 out of 5 by Taylor91011 Perfection
We had a perfect stay at the St. Regis Bal Harbour. This property is clearly deserving of it's five diamond status. The reception provided for a warm welcoming which set the mood for the rest of our stay. SPG member recognition is certainly not forgotten here. All in all, this St. Regis exceeds the standard of the brand while still accommodating elite members (that means a lot to a veteran traveler.) Additionally, the location of this property is ideal for those who wish to visit the Bal Harbour Shops. We look forward to our return, cheers!
August 17, 2014
Rated 5 out of 5 by SuzyD11 5 Star Stay
Loved everything about the St. Regis Bal Harbour! Beautiful.
October 7, 2014
Rated 5 out of 5 by octberstay2014 Wonderful Stay
The St. Regis Bal Harbor made my stay an experience to remember. Their attention to detail as well as willingness to please left me with many fond memories to remember.
October 13, 2014
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 5 out of 5 by Suzie42 Excellent accommodations and staff
Upon entering the driveway, I was immediately greeted by a staff member who introduced me to my person that guided me to the check-in area. My desk contact was pleasant and brought me to my correct elevator by showing me how to use my room key. I was pleasantly surprised with the spaciousness of the room and all its beautiful lighting. My person brought up my luggage and took care of all my questions. I was there for an event that evening which was perfect...the cocktail hour and dinner following was beyond words. All of the staff that I had come in contact with couldn't have been more professional and friendly. I look forward to another opportunity to book a room at the beautiful St. Regis.
September 29, 2014