Rated 5 out of 5 by DJL15 An amazing team of hospitality professionals
The entire resort was amazing, I was very impressed with the staff and their commitment to delivering flawless service everyday. This team of hospitality professionals know service. They pay attention, they anticipate and they genuinely care that you enjoy your stay.
August 3, 2015
Rated 5 out of 5 by NJ72 This hotel is a must visit
This hotel has great facilities, very friendly staff, great location. Pool is nice and you are practically on the beach!
July 18, 2015
Rated 5 out of 5 by vastlyoverwhelmed wonderful experience
Everything from arrival through departure was spot on!
Only experience to come close was Westin Lagunamar.
July 18, 2015
Rated 5 out of 5 by Hawaiiboy Well Trained Staff
I have stayed at many St. Regis Properties and it always is so pleasant to find a well trained staff. Unfortunately, the staff must take a little initiative to follow through on quests requests or instructions. For instance, I had two packages delivered overnight to the hotel from Hawaii. Each required refrigeration upon arrival. The packages were clearly marked and the paperwork contained appropriate instructions. However, it seems that no one bothered to read the instructions. This type of service breakdown is truly unfortunate when it impacts guest satisfaction.
July 16, 2015
Rated 5 out of 5 by watchking This is Service
We arrived after a week at Disney World and wanted to relax with my family in Miami. We were acknowledge as Platinum members right away and we were upgraded to a grand suite. This is why I wanted to be a Platinum member. The service they provided was excellent and we loved it.
We came to Florida because my daughter graduated from HS and wanted to go to Disney World. My wife and I wanted Miami so we got both trips in one. The suite was fabulous and had a great view of the ocean beach. There was a cake on the kitchen table for my daughters graduation which was such a nice touch. The room was so big and the shower could fit an entire family. Every where we went in the hotel they knew my name which was impressive.
Where ever I go around the world or close I want the service and luxury I had at the St. Regis Bal Harbor. Thanks so much
June 25, 2015
Rated 5 out of 5 by Maanyc Everything was perfect!
I came to enjoy a long holiday with some friends and everything was perfect the moment we arrived. From our warm welcome and escort by Luis, to our beachside service from Roberto and Juan, we all felt at home and well cared for. We all slept better than we had in months! Thank you!!
June 22, 2015
Rated 5 out of 5 by Alewerth Perfect hotel
The hotel is perfect. Staff, breakfast, pool and beach services, everything worth. I strongly recomend it.
June 21, 2015
Rated 3 out of 5 by gln6237 Bal Harbour
Beautiful facility which the staff cannot live up to. For a hotel this beautiful and pricey you would think that the service would be as over the top as the property - instead it felt like most were staring down their nose at you. The property is amazing however the staff would be better suited at a Four Points.
June 8, 2015