Rated 5 out of 5 by Taylor91011 Perfection
We had a perfect stay at the St. Regis Bal Harbour. This property is clearly deserving of it's five diamond status. The reception provided for a warm welcoming which set the mood for the rest of our stay. SPG member recognition is certainly not forgotten here. All in all, this St. Regis exceeds the standard of the brand while still accommodating elite members (that means a lot to a veteran traveler.) Additionally, the location of this property is ideal for those who wish to visit the Bal Harbour Shops. We look forward to our return, cheers!
August 17, 2014
Rated 5 out of 5 by David83 Luxurious Stay, Fantastic SPG Recognition
This is the best SPG property I have stayed at yet. I used points for 3 nights after Labor Day weekend and was upgraded to a suite on the 18th floor. The room was outstanding - two balconies overlooking the pool with amazing views of the ocean and Miami skyline in the distance. The staff was extremely attentive and courteous - from the pool and beach to the dining room where the Platinum breakfast buffet was served (definitely recommend this!). Special thanks to Anthony, Demetrious, Mohammed, Susana, and Angga for their particular service. I can't wait to return!
September 12, 2014
Rated 2 out of 5 by Robertd Disappointed
Not sure what to say except that we were disappointed. Everybody we came in contact with were super nice. In fact too nice bordering on insultingly fake for the purpose of getting tips.
Our room was the extra side room to the "main" room. There was no desk and it was really tight. Mind you we used our Suite Nights awards for this. This was no suite. The room was not made up when we arrived. There were insufficient towels in the bathroom. There was no bath gel or shampoo. There were two basins in the the bathroom but only one soap dish. So I flipped a glass over to put my soap on and for 4 days the maid never moved the soap or the glass.
Repeatedly the bed was not turned down ready for the night and once they came at 9:00pm to do it.
As a SPG Platinum they told us we were entitled to free breakfast. When we had our first breakfast they told us when we got the bill that only the continental breakfast was included not the buffet. This is the first Starwood hotel that has done this.
The elevators are on a different call button system that seems too cute and too complicated.
The details of the property design are magnificent but it comes off as completely irrelevant when the service is so sub par.
May 19, 2012
Rated 4 out of 5 by Krane7 Great hotel, but overall experience was so-so
While there were many wonderful things about the property and much of the staff was wonderful, I was still left with a bad taste regarding the overall experience.
The beach staff took a $10 tip for the 2 minutes it took to set-up my chairs. That was fine, but when they failed to mention I’d have a $50 charge for two umbrellas and that $50 included a gratuity I was bit turned off. It would have been nice had they told me that up front and before I handed them cash. Hard to imagine the oversight when I was one of maybe 4 groups on the beach. It made me feel that the staff was made up of walking ATM’s…
When I checked out I had over $100 in honor bar charges and a $64 buffet charge. I explained that “nothing” was removed from the honor bar and that I had not eaten at the hotel. The gentleman later produced the signed bill from the restaurant and I explained the signature was not even close to my signature and repeated I did not eat in the hotel.
I was polite during the whole exchange, but felt he was very condescending in handling my dispute, which in my eyes was not a dispute, but was black and white. As a platinum member of many years, I don’t expect to be treated as a suspect.
So all and all a wonderful hotel and I’m sure my experience was isolated, but I won’t be back.
April 24, 2012
Rated 3 out of 5 by Skeezicks A lot of bugs
We stayed here in March 2012. we paid a premium rate for an upscale stay for 4 days. this hotel has a lot of bugs to work out. The doors are mal aligned and do not shut so therefore don't lock. Our patio door remained open our entire stay. Housekeeping was very late in making up rooms sometimes turndown was ready and we still were not made up in spite of several calls to housekeeping. Construction on the adjacent tower prohibited us from enjoying our terrace, which was the nicest feature. I chatted with the front desk staff who empathized and apologized they offered to credit my spg account 35000 pts , guess what! No credit yet. There are a lot of bugs to work out here before a room is worth 750 or more per night.
June 17, 2012
Rated 5 out of 5 by StevenCT First rate property
Thanks for the great upgrade and the incredibly kind service from all of the staff! Special thanks to Jose, Leroy, Yandy and Oswaldo for all of their continual kind hospitality. The hotel continues to get better and it's a real testemant to the entire staff! Thanks for another great stay in the best location in S. Florida!
August 2, 2014
Rated 2 out of 5 by Miguel Value Proposition
Simply put, for the price we paid, we didn't get what we believed to be "value". Here are the bullets:
1. The room didn't even a full length mirror - how bad is that for a 5 Star property
2. Door slamming was non-stop. Its not that someone was doing it intentionally, it was because they would let the doors close on their own causing sounds which precluded us from sleeping.
3. No service at pool or beach. We literally had to flag down an attendant to get a drink
4. Put coffee order on paper in room for 7:45am - never received coffee.
5. Got to adult pool only to be told it was closing early for a private event. I don't think I flew down from Atlanta to be told I can't relax by the pool.
The staff attitude was excellent so you can see why this is painful. The team is full of great folks, it just seems like training is a big issue here!
Definitely won't come back. Overpriced and under appreciated.
March 12, 2013
Rated 5 out of 5 by Fern411 The hotel has wonderful features
Upon arrival the staff itsef is the most accomodating & helpful. Everyone is available to assist youn with every whim or wish you may have. The restaurants were an excellent dining experience - both J & G Grill for dinner & then Atlantico for our breakfast. When going to the pool, the lounges were very comfortably & the pool attendants were most accommodating as well.
The gym facilities on site are state of the art.
The suites Provide all of the amenities that one could possibly want as well as having a view of the ocean.
February 29, 2012