Rated 4 out of 5 by Taralam Birthday weekend stay
The resort itself was beautiful! Overall experience was Good; there are bit and pieces of my expectation that was not met unfortunately.
So we booked this resort over the weekend to celebrate my husband's birthday. Which was mentioned during reservations and prior to arrival via e-mail. When we got there...nothing made us feel that "extra special for our event/celebration"
-We UPGRADED to the "Grand Lux Ocean Front Room"...when we got inside our room (1210) the "view" was on the resort/hotel next to us and a partial ocean view. It seemed that the room was pushed to the side of the Resort. Anyways we did not say anything because we had already settled in and did not want to go through the hassle.
-We wanted to go out and have dinner, we asked valet to bring out our car...the guy (maybe a new hire) had no idea what /or where our car was...he came out 3 times asking the details of our car like it was no where to be found. After a little while he brought it out and we went our way.
-Mid-Night comes around and I go to the snack area to munch..and to my horror some of the items were EXPIRED....so open the fridge to grab coconut water (only other thing I could drink due to my dietary concern) and guess what? IT WAS ALSO EXPIRED! At this point I was skeptical and scared.
-Woke up the next morning(Birthday), and found a HUGE nasty stain on the comforter (which I took a picture of); we did not see it earlier because it was neatly tucked under the mattress (smart).
No breakfast in our system yet because we wanted to get the comforter changed. Called front desk and told them the issue (exactly). 10 min later house keeping comes (W/O a comforter!) so I explain that we need nothing else except the change of the comforter. She calls another staff to bring a comforter and he comes (5 min later) with a new one......and guess what even that had a stain on it :( so he ran out to grab another one. We inspect it carefully and then it was changed.
So this "special day" was starting off on the wrong foot; We had to cancel our breakfast reservation and go to an early lunch instead during an awkward time.
-We returned to the Resort and wanted to explore the resort/pool/beach area. We went to the pool area and was greeted by lovely staff and was seated. When he arrived with covers and towels (to my horror....the stains returned). We asked them to be changed right away. We couldn't go to the beach due to high tides; so we decided to stay by the pool. Ordered food and drinks from FRESCO (loved it).
The rest of the day went as expected.
-After returning from our dinner late night ; we were unable to enter our room. Super exhausted, we call front desk and were advised that security will be on their way asap. No one showed up for a while, so we call again...this time waited on the phone until security showed up. He told us that the battery was dead for the room lock...(at this time we are asking ourselves...WHY US???) We had to wait until he changed the battery because we did not want to leave it dead and something else goes wrong in the morning.
BEAUTIFUL RESORT...nice staff...not the best stay we've had.
October 17, 2016
Rated 5 out of 5 by Khalid55555 Exceptional luxury and refinement
We stayed at St. Regis very recently and it reinforced my faith in the brand as flagship hotels of Starwood. This was my fifth stay at a St. Regis Hotel (globally) and most certainly one of the most enjoyable one.
September 16, 2016
Rated 5 out of 5 by Howard770 Fantastic staff
This is my third time to the Bal Harbor location this year and it has been extreemly pleasurable, due to the physicaliities of the hotel itself which is complimented by the pleasant and helpful staff.
August 29, 2016
Rated 5 out of 5 by palmtree77 Outstanding Stay
Every part of our stay was outstanding. From the incredible room to the high level of service, we could not have asked for me. My favorite hotel...highly recommend!
August 12, 2016
Rated 5 out of 5 by Jazz28 St. Regis is AMAZING!
This was a getaway for my 15th wedding anniversary. From the time we arrived at valet, the staff was AMAZING! We were greeted at check-in with champagne and chocolates by hotel manager and hotel butler. Due to our platinum status, we were able to upgrade to the deluxe ocean front suite. This suite was absolutely BEAUTIFUL! Very spacious with 2 balconies overlooking the beach and ocean. The butler service was a nice touch, but all of the staff went above and beyond our expectations. This was a romantic, peaceful getaway. Just what we needed! This was our first time staying at a St. Regis property. Thank you to all of the St. Regis Bal Harbour staff for making this anniversary trip a special and memorable occasion.
August 10, 2016
Rated 5 out of 5 by Ed1Rod It's not BRAGGING if it's True
Simply put they understand the St. Regis customer and truly value the SPG member.
We have stayed at this Hotel several times... If anything is not perfect, they will do just about anything to make it right. Love that about them... Congratulations on a well trained staff and management team.
August 1, 2016
Rated 5 out of 5 by Knsebti AMAZING EXPERIENCE FROM START TO FINISH!
I recently stayed at the St. Regis Bal Harbour Resort and had the most wonderful experience. The staff, accommodations, décor, ambiance was all spectacular. Particularly, the staff was exceptionally well trained and very pleasant throughout every interaction. Pool/beach staff were very attentive and quick to assist with anything. Housekeeping was very friendly and our suite was immaculate. The butler service is a wonderfully nice touch. I highly recommend booking a suite accommodation with butler. During our stay both butlers we interacted with went above and beyond to ensure that all of our needs were met. When booking a stay in Miami, the St. Regis is a must!
July 23, 2016
Rated 5 out of 5 by Jason7777 Simply Incredible
This was, hands down, one of the nicest properties at which I've ever stayed. The service was second to none, the room was impeccably clean and well appointed, and the restaurants, lobby, and pool areas were lovely. The staff was extremely attentive and truly made us feel special and well cared for. I can't recommend this hotel enough.
July 5, 2016