Rated 5 out of 5 by Sugs Excellent Staff Service
My daughter and I only stayed one night but it was well worth our stay! Your hotel was beautiful, clean and comfortable. More that anything, however, your entire staff was friendly, efficient and made us feel so welcome! It was evident they are trained well. Thank you
August 27, 2015
Rated 5 out of 5 by AtlantaPhysician Luxury for Royalty
We were treated as if we were the only guests. The true one and only. Amazing staff and attention.
July 24, 2015
Rated 5 out of 5 by msrobin28 The best hotel in Atlanta
Everything for check-in to check-out was superb! The customer service was almost unreal. Everyone was friendly and helpful. We stayed in the deluxe suite. It was my boyfriend's 40th birthday. Entering into our room there was a beautiful gourmet chocolate truffle cake with chocolate covered strawberries! We loved the pool area too!
July 17, 2015
Rated 5 out of 5 by MomofFourBoys Home away from home
We had to move out of our house for repairs. The staff of the St Regis Atlanta were exceptional. They made us feel at home. They were kind and considerate. They truly made us feel at home. Could not recommend a hotel any higher. Thank you.
July 7, 2015
Rated 3 out of 5 by Euphman171 Expect more from a St. Regis
Being a St. Regis, I expect a certain caliber of the staff and management. Unfortunately, this did not happen as my confirmed upgraded room was not available at check-in, apology gift was sent incorrectly, and at one point, the complimentary shoe shine service messed up my shoes which luckily the butler took action on to resolve but these type of situations are not to be expected at a St. Regis. Pool area and staff at the bar and restaurants made up for this short comings. In addition, some of the floors and carpets are in definite need of a face lift - simple paint and carpet replacement can go a long way as wear and tear is showing and carpets with huge stains isn't very charming for guests.
June 29, 2015
Rated 2 out of 5 by Harry1215 Very big let down
Many stays at this hotel in Atlanta, but by far we were disappointed with this stay. Had a 1:00 PM Cheching In confirmed only to find out that our room wouldn't be ready until 4:00 PM. POOR service for the price paid. Won't ever stay at a St. Regis again.
June 27, 2015
Rated 2 out of 5 by poitier2015 hotel room unsatiesfactory
the carpet was dingy, smelled of dirt/feet and was grossly stained upon entrance to room
the employee said they were in the process of changing all the carpet on the floor. totally unacceptable for the st. regis hotel rates.
also the sofa in the room was dated and worn out as well very distasteful, the sofa in the living area of the suite looked to belong in a motel 6. definitely not as the internet pic implied the room would look.
May 27, 2015
Rated 2 out of 5 by sdodub Massive Disappointment
My expectations for the St. Regis Atlanta were high, as it came highly recommended. Unfortunately, I have never felt so let down by a hotel. Firstly, I want to note that the grounds were gorgeous, the employees were generally friendly, and the standard room felt large and upscale (as it should!). So, it wasn't all bad, but the cons definitely outweighed the pros during my visit. 1) The room was in disrepair. The bathtub drain stopper was non-functioning, preventing baths. The iPod dock was similarly broken. 2) When I left the room for the day and requested for the room to be cleaned, I expected to come back to a clean room, but dirty glasses, towels, etc. were all left (though a bottle was dropped off). 3) Service was subpar for a hotel of this caliber. It took over 5 minutes of calling to get in contact with the valet desk . It took over 15 minutes to get a drink at the poolside bar (and it wasn't busy). Nobody offered to help with bags. And myriad other, admittedly very minor, issues that added up to a disappointing experience. I really try to avoid conflict at all costs, but when asked how my stay was upon check-out, I was honest and mentioned my first point above. The staff member was unapologetic and I think that really sums up the attitude of the hotel. Even when given the opportunity to address the issues, the hotel deflected.
April 27, 2015