Rated 5 out of 5 by Deanmed Seriously?
A magnificent, totally service oriented hotel. "Over the top!" BUT, sometimes simplicity trumps luxury! 1. Don't expect to be able to charge any of your electronic devices anywhere but in the bathroom. Outlets are few and those are fairly in accessible. Also, 2. if you want a quick cup of coffee in the morning you need to plan ahead and have the butler bring it. All in all a fabulous place with incredible staff. I'd go back anytime.
March 21, 2015
Rated 5 out of 5 by jbailey Great place to stay in Atlanta.
The entire staff was very friendly and helpful. Can't wait to return for another visit.
March 15, 2015
Rated 4 out of 5 by ShaggyMEB Elegant Luxury at a Cost
I recently had the opportunity to spend three nights at The St. Regis Atlanta while on a business trip, my first visit to a St. Regis property. The hotel is located in Atlanta's Buckhead neighborhood, nearby to boutique shopping and some great restaurants.
The attention to detail and service that St. Regis prides itself on is real. I was very impressed with the graciousness of each employee that we came in contact, and was equally impressed to hear them greeting some returning guests by name. We received the same level of service from the front desk to the bar to the butler staff. All top notch.
The room (I was in a double queen room) was very spacious and well appointed. Beautiful furniture, one of the largest and best bathrooms of any hotel I've stayed in, and just about every amenity you could or would expect in a hotel of this caliber. Turndown service was provided nightly and made the room feel that much more inviting upon return, and the morning coffee service in room was also great.
You don't get this level of service, however, without paying for it. The going rate for rooms is usually over $400/night (we were fortunate to have a corporate rate that lowered the nightly rate quite a bit), and the charges for the hotel bar, the room service, the in-room WiFi, etc. are all a bit higher than you might expect to pay at some lesser hotels. Is the St. Regis Atlanta worth that cost? I guess that depends on your budget and what you're looking for. If you're simply looking for the best experience without regard to cost, you're likely to find it here. I don't know that I would personally shell out the money for another stay, preferring to save for other local attractions and dining, but there's no question that when it comes to the service promises that one expects from a hotel at this price point and this caliber, The St. Regis Atlanta delivers.
January 23, 2015
Rated 4 out of 5 by jechho Nice hotel, but...
This was my fourth stay at this hotel, and yet again I encountered a few issues:
- The heater in the living room did not work (had to be repaired while we were there - this was on a very cold day in Atlanta).
- Extra duvet and two pillows were not in the room upon arrival (even though the butler had promised this twice in the pre-arrival email).
- The room was noisy due to being next to service elevator (I had asked for a quiet room...). Tried to switch, but they were fully booked.
- My own pillow was removed from the room without my consent (easy mistake, but still).
- Dinner menu in the Astor Court was very limited and and quite frankly not of very high quality.
- Turn down service came very late (9.30 pm).
- Butler entered room to clear things even though Do Not Disturb was turned on.
On a positive note, Loandi at front desk was super nice and really tried her best to solve the problems. The spg platinum recognition was good, and the welcome amenity was nice. But at this level, I expect top notch - so no five star rating from me.
January 13, 2015
Rated 5 out of 5 by CydN Christmas at The St. Regis Atlanta
This elegant hotel was an absolutely wonderful place for a family gathering this Christmas. The decorations were beautiful - the Christmas Tea was not only delicious but Mr. and Mrs. Claus were charming and attentive to all (and available for all the photos we wanted). The ice rink was incredible! Not huge - but big enough and perfect for any age "kid".
We had exceptional service from all but wanted to make note of our breakfast waiter Freddie and Barra at the skating rink. Excellent service!
This is always a great hotel with delicious food but at Christmas it is simply magical.
December 30, 2014
Rated 5 out of 5 by JES48 Exceptional - Best hotel in Atlanta
The St. Regis is the epitome of graceful elegance. And it is just steps away from the finest shopping and dining in Atlanta. The spa is amazing!
December 6, 2014
Rated 5 out of 5 by Ashleyok The Gem of Buckhead
My husband and I stayed at the ST. Regis recently for a family function and to celebrate life. We were impressed upon walking into the lobby and noticing the tasteful, intimate feel of the hotel. The staff, especially Kevin at the reception desk , the bartenders, the girls in the spa, were all so hospitable and professional. We really felt like we were in a wonderful 5 star boutique hotel. Each evening upon returning to the hotel we enjoyed the lounge. It just so happens this is the hotspot of Buckhead! Even when crowded the service was awesome. The location of this hotel is wonderful also. There are many restaurants and upscale stores to peruse . We had a wonderful spacious room with a great view and open balcony which we would highly recommend. We would finally like to thank our Butler for the surprise Champagne and strawberries.
Missing Atlanta and the St.regis,
Ashley and Jeff
November 17, 2014
Rated 5 out of 5 by AlanK Excellent Hotel
Great Hotel. Excellent Service
November 1, 2014