Rated 5 out of 5 by vjthomas007 Nice but with those annoying additional charges
I'd like to see hotels publish the actual nightly cost rather than the cost before the state obtains their fees etc...
I object to paying $38 per night for parking and extra for internet. If you need to, include that in the price of the room (one price, includes all) and publish as such. Otherwise, it's smoke an mirrors.
June 1, 2016
Rated 5 out of 5 by ROSIEM THE BEST HOTEL EVER
The hotel is stunning. The staff is exceptional.
Everyone goes out of their way to make me feel at home.
Truly the BEST!!!!!!
May 16, 2016
Rated 2 out of 5 by Charles1982 Not a luxurious hotel
Advertised itself as a resort-hotel with uncompromising luxury is over stretched. Compared to other luxury hotels that we have stayed, St Regis in general is falling further and further behind the competition. It lacks a Club Lounge, library, business center, coffee maker in the room...So called butler service is really room service. We ordered ice, over 5 minutes past, called second time, waited a while again before it was delivered.
As a platinum member, we chose the "breakfast" amenity during check-in. Only at the time of order did we learn that each guest has $19 credit. Coffee is $6, four finger-sized pastry is$11. Tax and gratuity are additional. The front desk manager was kind enough to remove the charge after I talked with him.
May 16, 2016
Rated 5 out of 5 by MohGo1 Loved Every Moment!
I would first like to thank the staff at St. Regis Atlanta for the wonderful hospitality they showed me. I stayed recently to celebrate my birthday. The staff was quick to recommend places nearby like barbershops, atms, etc. The staffs hospitality is what sold me on the St. Regis Atlanta. Whenever I needed help with figuring out the ammenities of the room they were there, needed something like a laundry bag they were there, needed help getting a stain out of my new coat they were there. I would have stayed longer if I had more free time, but my one day there was memorabe. Nelly my 1st butler did a wonderful job helping me better understand the room, hotel, and ammenities. Laney my masseuse put me into a deep peaceful slumber on the massage table (it was my 1st massage, so I hope that means it was good haha). Sarah my second butler who helped me with the stain in my coat even though the hotel's dry cleaner was off that day. The Valets and Bellman were a pleasant help and small talk while waiting/travelling. Also, the receptionist, Azee (I think is how you spell her name) she helped me with an early check-in my suite was ready ~5 mins after I showed up to the hotel (I can't recall the name of the suite right now I just remember it's the one with the big balcony). The hotel is decorated to the brim. I mean when you walk in chandeliers, sprial ball room stairs, bright white every where with hints of black and brown. It felt like stepping into a movie right before the happy ending. I didn't have a chance to try out the pool due to my short stay and lack of trunks, but it looked real nice from my balcony. The breakfast was amazing; hot, fresh, had it's own pizazz, just needed a light touch of salt, and my day was made. All this recap is making me excited for my next stay.
April 6, 2016
Rated 3 out of 5 by PeterandNancy Disappointing
We waited a half hour hour after check in for our bags to be delivered to our room before calling the bellman to inquire about the delay. After being told "they will be right up" I waited another 15 minutes before calling again. After being told "I will bring them up myself right away" I waited another 10 minutes before going to the lobby to inquire in person about the delay. It took another 5 minutes before the bags were discovered in a nearby closet. This was not a good way to start our visit.
Another admittedly minor matters: While checking in, I was asked what newspaper I would like delivered the next morning. It would not matter, since no paper was ever delivered.
January 2, 2016
Rated 5 out of 5 by Doughbuy Exceptional service at an amazing hotel
I frequently travel around the world for both work and travel and I've stayed everywhere from hostels to Island resorts. Most recently, I've been staying at the St. Regis Atlanta for work, and I have to admit that the level of service at this hotel is second to none.
The St. Regis Atlanta is located in Buckhead, the upscale part of Atlanta where you'll find ridiculous mansions, trendy shops, luxury goods, and some good ol college dive bars. It's located across the street from a whole foods, which is amazingly convenient, and within walking distance of world class restaurants and a very lively bar scene. In addition, the In-House restaurant (Atlas) and Bar (St. Regis Bar) is no slouch either, with a sophisticated crowd, great food, and amazing drinks.
Rooms are well appointed and decadent, bathrooms in even the lower tier rooms are what you expect in $1M homes, while the suites take things to a whole new level. Remede bath products are great, and you won't get a better nights sleep in the bed. Even the small things from having a shoe-horn in the closet to complimentary shoe shining makes you glad that you chose to be there.
However, the best part of the hotel has got to be the service. Between the front desk staff that knows you by name and your personal preferences, the butler service who takes care of your every whim, and the housekeeping staff that immaculately cleans your room, folds your clothes, and arranges your toiletries, you will be treated like a King/Queen. The front desk managers (especially Steven) really go above and beyond to make sure every experience is unforgettable.
With the many hotel choices in Atlanta, it's understandable that choosing one can be difficult. Take my advice, splurge a little, and treat yourself. It's well worth it.
December 23, 2015
Rated 5 out of 5 by Mandyj121 The best!!
Always love the St Regis!!perfection
December 22, 2015
Rated 2 out of 5 by Mech47 Carpet Needs Replacement
Honestly the hotel amenities are very nice however the room i stayed in had carpet that was in need of replacement with stains all over it. I was very surprised when i stepped into the room to see that Saint Regis would rent me a room like this.
Butler staff gave me a partial reimbursement of 25% which was an ok gesture but i would have preferred to have just received a room without stains on the carpet. Butler staff acknowledged that the room did not meet their quality expectations so i don't understand why they would rent it to me in the first place. Underwhelming overall experience and response!
December 21, 2015