Rated 4 out of 5 by profnan Recent vacation
We were here the same time last year and found several changes that were disappointing. No outdoor grill in the morning for pancakes, no free juice dispenser to greet you at the morning breakfast, no frozen grapes or push-pops on the beach, very limited pineapple at the beach. None of these things are major, but just noticed after the wonderful treatment of previous visits. The major complaint is the lack of umbrellas on the beach. There need to be many more and priority needs to be given to hotel guests over the Westin condo guests.
September 15, 2012
Rated 5 out of 5 by Eagles First Class Resort
We stayed went to the St. Regis in Princeville for 7 nights to celebrate our 30th wedding anniversary. It is an outstanding resort with great service and facilities. We had a beautiful junior ocean suite -everything was great from the day we checked in until the day we checked out. We ate breakfast every day in the Makana Terrace – great views ,excellent food, very good service. We had dinner twice in the Kauai Grill- an upscale steakhouse with excellent food. We spent a lot of time in the pool and on the beach. It never seems crowded and was very well laid out. Special thanks to the excellent valet personnel, concierge staff, Richard and Margaret in the Makana Terrace. The St. Regis bar was a great area to watch the sunset and have a drink before or after dinner, highly recommend!
July 18, 2014
Rated 5 out of 5 by CIT85 BEST Starwood Hotel in USA?
We spent 5 nights at the hotel on SPG award end of June, 2011. This was a great use of 88K SPG points (extra 2K per night for upgraded rooms since standard rooms were not available).
As SPG Plat member, I was upgraded to a Jr Suite with view of Wai'aleale, Hanalei Bay and Bali Hai (Napoli Coast). This is one hotel where the view is worth the money, since the view is the best of any SPG property (perhaps St. Regis Bora Bora is better, so I've heard). The Butler Service with morning coffee was excellent.
As Plat, I was upgraded to a Jr Suite with view of Wai'aleale, Hanalei Bay and Bali Hai. This is one hotel where the view is worth money, since the view is the best of any SPG property (perhaps St. Regis Bora Bora is better, but I'm not experienced it).
We arrived at the hote after 10 PM. When we were escorted to our suite, a rollaway bed was already made up for my 15 yr old daughter, great service. There was no charge for the roll away bed. The Butler Service with morning coffee was excellent.
Valet parking was $20 per night. However the service was excellent and this resort did not have a resort fee, so $20 is actually a bargain.
There was a manager's reception for selected guests (Plat, guests in suites, anniversary) with wine (Simi Alexander Valley Cab, quite decent) and light hors d'oeuvres. The GM, Milton Sgarbi, and his management team mingled with the guests and solicited their comments about the hotel. He explained the approach taken on the design of the renovated hotel blending European luxury with Hawaiian tropical essence. The owners spared no expense in the $100M renovation. The GM definitely has a long term view of the future of the hotel. This weekly manager's reception started in May.
Kauai Grill is expensive, but well worth the splurge. We all ordered the tasting menu one night. Everyone of the courses is excellent, worthy of Michelin star. Compared to restaurants in Paris, it's reasonable.
The level of service was very high and everyone had a positive attitute. One bar server commmented that anyone having a bad day just needs to go to the 11th floor, opend the windows and take in the scenery.
I would highly recommend this resort without reservation.
October 21, 2011
Rated 5 out of 5 by Lisa8733 above expectations
The St Regis Princeville went above and beyond to make my stay fantastic! From the pool guys, to the concierge, the bellman, the front desk, the housekeepers, to the valet all made our stay more enjoyable. The food was beyond anything I have ever had at a resort. The spa was pricey but worth every penny! Thank you for making my 10th anniversary a week to remember. I will definitely recommend the St Regis to family and friends. One day we will find our way back to the St Regis. Thanks again! Happy Customer
June 19, 2013
Rated 5 out of 5 by SSK823 Paradise
The moment we walked into the grand lobby, my fiance declared that he was never going to leave. This hotel is truly exceptional! It is located in the best part of Kaua'i and the views of Hanalei Bay from the lobby and rooms are breathtaking. The pool is large and we never felt crowded, and it is located right off of a small beach where you can snorkle. Also, the staff is friendly and eager to accommodate requests. My fiance reluctantly did agree to leave after a few days, but we will most definitely be back!
June 2, 2014
Rated 5 out of 5 by mj14 Exceeded all expectations
We recently (9-14-9-21) stayed at this property to celebrate our 30th wedding anniversary. We could not have asked a better experience. Every staff member was open, pleasant and totally dedicated to excellent service. We came away with great memories of so many individual staff members. From Scott at the pool, to Josh at the bar, Sophia in the lounge every encounter was tremendous. Each person went out of their way to make us feel welcomed and special. Kaleo who greeted us on arrival and explained the butler service is a unique and irreplaceable member of the staff. Food in every venue was excellent and the spa services among the best we ever experienced.
September 30, 2012
Rated 3 out of 5 by happytoleave Beautiful location
We loved the location of this hotel. Breath-taking views, especially during sunrise and sunset.
The people make your travels.
There were more than a few instances where the waitstaff, at the bar area and at the pool bar area- where it appeared there was a "lax" attitude.
We had to request a server on multiple occasions.
And our food was served cold.
It was the first night we had arrived, so we were exhausted and didn't wish to make a fuss.
Other than those experiences, we enjoyed our stay.
Cuisine wise, the best was the brunch buffet by far.
The Bar food wasn't that great at all.
July 7, 2014
Rated 5 out of 5 by lil1sdr excellent, best hotel on the island
The hotel exceeded our expectations. Wonderful setting.
July 22, 2014
Rated 3 out of 5 by ASK56 good and bad
great location but when i checked in was the start that my rooms where cheanged without our consent. We needed ajoining room for our two boys and did not get especially since i was clear on reservation. made it difficult to monitor boys and really no help at front desk as sold out. $1000. a night per room which mind you where outdated too. Butler service had 3 chance to get my name correct and could not do on first day and never used them ? OK so the check in was weak at best. Food was above average but Terrace dining needs help with Hostesses as long waits to be seated. Grill was Great! and pool servcie. would i come back will look at other locations first. Question to you on mini bar which was there with No amentities. Where we to use butler service? not convient at all. Oh how could we forget fire alarm at 3:30am to be evacuated. Happy Holidays!!!!!
December 27, 2012
Rated 2 out of 5 by Travel123 No upgrade for platinum members
I have stayed at the Princeville several times over the last ten years. My recent stay I booked a ocean veiw room. I requested a upgrade and was told I would have to pay an extra $175 or $500 per night. When I agreed to pay $175 for the upgrade I was told it was no longer available. The only way to get a upgrade was to pay $500 more per night. Which, in my opniun is unreasonable for a life time platinum member. The room I was given was only a partial ocean view. I am very disipointed that platinum members are not reconized at this hotel.
September 22, 2012
Rated 5 out of 5 by Defendem Excellent Service
From the valets to the beach cocktail servers we received excellent service. The butlers especially were wonderful. Filo took excellent care of us arranging to collect our bags and place them in our rental car. We appreciate the excellent service we received
June 14, 2014
Rated 5 out of 5 Dreams Do Come True
This place is enchanting – and was a dream come true for us. The hotel’s location provides an undeniably breathtaking view and it was a joy to have the St. Regis as the perfect location for our dreamy beach wedding on September 21st and celebrate the beginning of our honeymoon. Restaurants, bar, lounge, lobby, spa and pool areas were delightful. All of the hotel staff we encountered, including front desk, maintenance, valet and concierge, were extremely accommodating and gracious in providing excellent service. Our ocean view room was very roomy and comfortable, and actually very quiet which is unheard of in most hotels, so we were able to sleep well. We also enjoyed the chic one of a kind Trina Turk cabana on Saturday afternoon. Luckily I know we will be returning to this beautiful location again soon as it is an experience that you will want to have again and again.
October 5, 2012
Rated 4 out of 5 by jphoto Recent Vacation
Thank you for a lovely stay. Location, location, location!
July 21, 2014
Rated 5 out of 5 by hawaii4me Absolutely amazing
This is an amazing hotel in a perfect location with one of the best views on the island. The staff made our 35th wedding anniversary celebration one that we will never forget. From the moment we arrived the staff made us feel like we were home.
From our ocean view room we were able to see the sunset, a full moon over the Bali Hai and in the morning we could see waterfalls and magnificent rainbows. It is a magical location on the cliffs overlooking Hanalei Bay.
This hotel is a place that everyone needs to stay at no matter your budget — one, three, five or seven nights — it is an experience you will never forget.
September 22, 2012
Rated 5 out of 5 by southernboarder garden isle
This was a vacation for just myself and my girlfriend. We stayed on Kauai at the St Regis and on Maui at the Four Seasons. Both locations and hotels were exceptional, however I give the St Regis the nod for overall beauty, quality, and friendliness.
June 9, 2014
Rated 5 out of 5 by bodo73 Top Class Staff
Excellent customer service from Ashley at the front desk manager & Rachel at the concierge. Both are very knowledgeable & made fabulous recommendations which made my stay enjoyable.
July 18, 2014
Rated 1 out of 5 by denisehn Review
A long wait to check in, 15 minutes. Bathroom sink was not cleaned, had shaving of hair in sink. first day, the rubbish was not emptied. did not like the valet only method of parking. Not having an refrigerator in the room was a dissapointment. Asked for ice, again it came so late, we did without.
August 6, 2013
Rated 5 out of 5 by davesolomon Great location and wonderful Junior suite
Thanksgiving high season time - offered a very small ocean view room initially for our baby moon vacation. Emailed customer service 2 months in advance for nice clean room, but first room was total let down - old room, safe wasn't working, iron wasn't there.
Upgraded after 3 nights to a Junior Suite - beautiful room with an awesome ocean view from room as well as from the restroom. We felt Princeville location is quite far from all the other attractions we were interested, but we mainly were relaxing for most of the time.
Service and managers were awesome for most part. You get free lei everyday. Food is pricey.
April 26, 2012
Rated 5 out of 5 by iskandar1954 I have the most amazing experience with the whole staff.
for the past 40 years I travelled all over the worlds, stayed at some of the best hotel and I NEVER, repeat NEVER treated better. what amazed me is not just one or two but everyone of their staff are amazing.
they are so genuinely care. from the valet, front desk, cleaning staff, pool staff, waiter/waiters, concierge etc. it's truly a paradise.
July 15, 2014
Rated 5 out of 5 by Jaferd beautiful but
staff were friendly and superb. location was simply wonderful. gym was a little small and subpar for a facility like this. self-parking would have been nice. voicemail light never did work. entire facility was generally uncomfortably cool/cold.
February 10, 2013
Rated 4 out of 5 by jet158 Beautiful but WAY too many kids.
I was very happy with the hotel and the staff was wonderful! We were treated very well and the overall experience was good.
However, there were way too many children for a luxury property.
EX. No adults only pool. I basically couldn't use the pool because it was overwhelmed with families. Resorts of this quality should have an adults only pool area.
The live music was wonderful except for the fact that several evenings, people brought their kids and they were allow to run around and scream. I got up and left. That is not acceptable for a property of this level.
Finally, the food was really not very good. The food was very expensive...ie $90,000 for breakfast for two people. I was fine with the price if the food was amazing, but it wasn't. We ended up leaving the property in order to get a good meal.
July 10, 2014
Rated 5 out of 5 by JoyPark115 Amazing Property
This property is amazing. The lobby and the rooms are beautiful and the staff are welcoming and attentive. I would highly recommend this property to anyone that is going to Hawaii.
January 31, 2012
Rated 3 out of 5 by Sal401 5 star price, 3 star facility
Not enough attention to detail. Staff needs to step up their training. Hotel staff not ready to operate in a 5 star environment. I could go on and on but what's the point.
October 11, 2012
Rated 3 out of 5 Wonderful hotel, but not for HONEYMOON occasions.
It’s been almost a month since I left St. Regis at Kauai, but I miss the island already. The hotel and the service staff members were fantastic, however I’m still disappointed by the lack of benefits my wife and I received at the St. Regis for our honeymoon.
I’m a SPG Platinum member and I booked my honeymoon stay at the St. Regis in early January. I also booked my hotel stay in cash instead of points because at the time I didn't have enough points.
Perhaps it's my fault that I expected too much from the hotel, but the only benefit I received from St. Regis for my honeymoon stay was a complimentary champagne bottle. I received a partial upgrade to a suite (first two nights) for being a platinum member, but that was the only benefit. Very disappointing in being a platinum member and paying in FULL for the stay.
I should have gone to Maldives or to Bora Bora for my honeymoon. I hear the honeymoon benefits are fantastic at those hotels. They decorate the honeymooner's beds with rose pedals, candles, etc but in my experience St. Regis will give you a champagne bottle nothing more nothing less. Just don't set your expectation too high like us.
April 29, 2013
Rated 1 out of 5 by Augustmorning St Regis Bar terribly disappointing
Went into the St Regis Sunday night hoping for quick bite and a drink. Stopped at the bar to check out the menu and confirmed with a waitress that they were still serving food and it was open seating. We then preceded to watch the same waitress ignore us twice (despite multiple gestures and a shout) and her co-worker ignore us as well. Worst excuse for service I've ever experienced and certainly not up to St Regis standards. We left without so much as an acknowledgement but given the service (lack of) I'm not surprised. As a Sheraton owner I cannot begin to express my disappointment and displeasure with this experience. I've come to expect so much more of the brand especially the St Regis chain.
February 24, 2014
Rated 4 out of 5 by Bobelfirt Kauai Grill Melt-Down
We had a beautiful visit spoiled by a terrible birthday dinner at the Kauai Grill. The service was awful! One grilled appetizer arrived cold and was sent back. The steak entre was overdone and also cold. We gave up and put it in a box. Mahalo.
July 15, 2014
Rated 5 out of 5 by connfam2001 AMAZING
I have never in my life experienced a place so eloquent and amazing, as I did at the St. Regis in Kauai!!! All staff members were awesome, but I really have to give big compliments to Mark and Erin. The first two people we talked to coming into the hotel truly set the whole tone for our stay. Thank you.
July 14, 2014
Rated 5 out of 5 by MichaelT Come for the view, stay for the service...
I’m not sure if there is a more perfect slice of earth than the North Shore of Kauai and there certainly can’t be a better place to experience it than the St. Regis Princeville Hotel. While it may be hard to go wrong with such a stunning location, the hotel’s execution actually enhances this through its tasteful and luxurious rooms and spot-on service from the valet attendants to its butler service. Throw in some great grilled seafood at the Kauai Grill and its really hard to top it for a special destination.
The best rooms face the Napali Coast, which may just be one of the best views on the planet. Of course the resort fully takes advantage of that view in all its public areas, from the “living room” to just about any place you hang out or dine. The greenness of the Napali Coast underscores what might be a negative for some people: this is the rainy side of the island. But in our experience, any rain is brief and pays dividends in the lushness you’re surrounded by.
After several stays before its renovation and transformation into the St. Regis, my wife and I had the opportunity to visit the “new” Princeville earlier this year. Besides the newness of the lobby and the rooms, there is a more decided Hawaiian feel that enhances the overall experience. We’ll be back next month as soon as we can clear our dates and we hope to be back as often as we can in the future!
October 21, 2011
Rated 5 out of 5 by jcooke7austin St Regis... The RIGHT Decision on Kauai
I have a tendency to over research WHERE we're going to stay when we go on vacation. I review Trip Advisor, and ask every friend under the Sun for their advice. Rightfully so when you're celebrating your 7yr anniversary, wife's birthday, and about to drop a LOT of $$$. My biggest dilemma with Kauai, HI was NORTH (Princeville) or SOUTH (Poipu)? TO make a long story short... our stay at St. Regis (Princeville) was DEFINITELY the right decision on Kauai.
When we arrived we were amazed by the hotel grounds, lobby, and panoramic views of Hanalei Bay from our ocean front room; but, it was the SERVICE that truly made our stay memorable. I'm neither rich nor famous; but, for a brief moment, I thought they mistook me for the King of Zamunda or something. Then I realized they truly care and treat EVERYONE like they matter. From the valet service to the front desk all the way to the restaurant & housekeeping staff, everyone's attitude was great, and service was impeccable.
After running the San Francisco NIKE Women's Marathon (Oct 20) the day before our arrival, my wife was also a HUGE fan of the unbelievable spa amenities at The St. Regis; but, I MUST give special recognition to Kate Krieg in Concierge Services who was above and beyond in helping us with our helicopter flight, "must see" places, restaurant reservations, and everything in between.
Marc Pittman was the Manager on Duty during our stay. Talk about making somebody feel special and appreciated! KUDOS to Marc, Kate, & the incredible staff at St Regis - Princeville who truly showed the meaning of Aloha & Mahalo! Once again... St Regis is the RIGHT decision on Kauai.
October 31, 2013
Rated 5 out of 5 by FBERKNM Nearly Perfect
This hotel carries on the tradition of quality facilities and exceptional service that we find in the other St Regis brand hotels where we have stayed. From the moment we arrived, we were treated with the greatest level of personal service from the valet, front desk and butler staff. It is notable that we used Starwood points for our suite and were still afforded the greatest level of service quality.
The Terrace Grill and Kaui Grill are both fantastic, both in food quality and service. Also, the spa treatment my wife and I enjoyed exceeded those we have enjoyed at most other facilities. We tend to do massages when we travel and the service here sets the bar. Finally, the evening sunset is not to be missed, either from the bar balcony or the beachfront.
Among the rare disappointment, we noticed a distinct difference in the quality of service at the poolside bar as compared to the exceptional quality service we received everywhere else in the property. On two occasions the bartender at the poolside bar was not too willing to interrupt his personal conversations with someone to get us some champagne to toast at sunset. I am certainly willing to pay for the exceptional service of the St Regis, but in exchange I expect more attention and greater speed everywhere in the facility. After the second negative experience, my wife simply bought our champagne at the local store and carried it down to the beach. Notable that the butler was happy to provide ice and champagne flutes for us to use with our store-bought champagne.
Additionally, and just a small nit, the fitness facility, albeit seemingly consistent with those at other St Regis hotels, is inadequate. This is likely just not a brand imperative.
Nonetheless, everything else was exceptional and we are happy to grade this facility as Five Star. We will most certainly return as our schedules allow. Have Fun!
April 23, 2012