Rated 5 out of 5 by davesolomon Great location and wonderful Junior suite
Thanksgiving high season time - offered a very small ocean view room initially for our baby moon vacation. Emailed customer service 2 months in advance for nice clean room, but first room was total let down - old room, safe wasn't working, iron wasn't there.
Upgraded after 3 nights to a Junior Suite - beautiful room with an awesome ocean view from room as well as from the restroom. We felt Princeville location is quite far from all the other attractions we were interested, but we mainly were relaxing for most of the time.
Service and managers were awesome for most part. You get free lei everyday. Food is pricey.
April 26, 2012
Rated 3 out of 5 by Jason456 Hotel has nice features, but fails on value
Overall the hotel is beautiful, but it was overpriced for many items. Pool bar had poor drinks for a premium price and were clearly watered down.
In the featured restaurant, the chef and waiter did not know if the steak was dry aged or wet aged. They told me it wasn't aged. All beef is either dry or wet aged for a steak. Just embarrassing for a place with a $72 NY 12 oz steak and you don't know the fundamentals.
I expected better, but didn't receive the class that it was advertised at.
January 18, 2014
Rated 5 out of 5 by Jaferd beautiful but
staff were friendly and superb. location was simply wonderful. gym was a little small and subpar for a facility like this. self-parking would have been nice. voicemail light never did work. entire facility was generally uncomfortably cool/cold.
February 10, 2013
Rated 5 out of 5 by MrsCAC Exceptional
This hotel has harnessed the meaning of grand. The service is exceptional, the views are like no other, and the guest is allowed to enjoy complete rest. We do not regret upgrading to the Prince Suite. We enjoyed every moment of peace that the glorious view and sound of the ocean brought. The butler service was impeccable. We enjoyed conversing with the attentive staff. Our stay was so pleasant. We will certainly return to this special property.
January 20, 2014
Rated 5 out of 5 by flygirlnyc Wonderful Experience
We were so pleased with the beautiful grounds, wonderful facilities and the attentive staff at the St. Regis Princeville. The hotel was a wonderful base of operations for our adventures in Kauai. We enjoyed the sunsets from both our fabulous oceanview room and from the Terrace. We had wonderful meals at both the Terrace and at the Grille. We were surrounded by other vacationers, and yet felt we had a lot of privacy.
December 4, 2013
Rated 5 out of 5 by JoyPark115 Amazing Property
This property is amazing. The lobby and the rooms are beautiful and the staff are welcoming and attentive. I would highly recommend this property to anyone that is going to Hawaii.
January 31, 2012
Rated 3 out of 5 by Sal401 5 star price, 3 star facility
Not enough attention to detail. Staff needs to step up their training. Hotel staff not ready to operate in a 5 star environment. I could go on and on but what's the point.
October 11, 2012
Rated 5 out of 5 by wyotraveller Perfect facilities and location, excellent customer service
As a platinum Starwood member, I have stayed in many Starwood properties in a number of countries. With few exceptions, they have always met or exceeded my expectations. But the St. Regis Princeville is in a class by itself. The location is breathtaking, and the St. Regis did an excellent job of building a luxury property that takes full advantage of this. The staff was friendly and attentive, and made us feel so welcome and comfortable.
January 18, 2014
Rated 5 out of 5 by MichaelT Come for the view, stay for the service...
I’m not sure if there is a more perfect slice of earth than the North Shore of Kauai and there certainly can’t be a better place to experience it than the St. Regis Princeville Hotel. While it may be hard to go wrong with such a stunning location, the hotel’s execution actually enhances this through its tasteful and luxurious rooms and spot-on service from the valet attendants to its butler service. Throw in some great grilled seafood at the Kauai Grill and its really hard to top it for a special destination.
The best rooms face the Napali Coast, which may just be one of the best views on the planet. Of course the resort fully takes advantage of that view in all its public areas, from the “living room” to just about any place you hang out or dine. The greenness of the Napali Coast underscores what might be a negative for some people: this is the rainy side of the island. But in our experience, any rain is brief and pays dividends in the lushness you’re surrounded by.
After several stays before its renovation and transformation into the St. Regis, my wife and I had the opportunity to visit the “new” Princeville earlier this year. Besides the newness of the lobby and the rooms, there is a more decided Hawaiian feel that enhances the overall experience. We’ll be back next month as soon as we can clear our dates and we hope to be back as often as we can in the future!
October 21, 2011
Rated 5 out of 5 by Martune Honeymoon Suite
The staff at The St. Regis was incredibly nice to me and my wife. From the second we arrived until the moment we left we felt the love from all of you. When we arrived in our room a beautifully decorated set of chocolate covered bride and groom strawberries awaited us. Nice touch! Our room had one of the greatest views I have ever seen. The dining at the hotel was first class. The views at breakfast were breathtaking. I would highly recommend staying at The St. Regis.
January 16, 2014
Rated 5 out of 5 by WorldTraveler73 Outstanding Hotel in Every Aspect
Superb hotel with a great mountainside location and views overlooking Hanalei Bay. Incredibly friendly staff eager to go out of their way to please (concierge, maids, valet, bellmen etc.). Great dining options at the Kauai Grill and Makana Terrace (including for a New Year's Eve dinner), as well as poolside. A stunning infinity pool and beach that never seems to be crowded (and lots of staff eager to help you set up), with numerous activities like surfing, snorkeling and kayaking. Superfast valets, so I never had to wait for my car. Perfect in every way.
January 8, 2014
Rated 5 out of 5 by Scottedina The Best SPG Hotel In Hawaii
I have stayed at 4 of the SPG Hotels in Hawaii and find this hotel simply the best and up to its SPG level.
Most of the other Starwood hotels in Hawaii I find the service poor but not at this property. Definitely worth the extra money. The rooms are beautiful and roomy and the staff is great.
Also a great hotel to celebrity watch!!!
January 20, 2014
Rated 5 out of 5 by David4 Activities and Beauty in Abundance
We loved our visit to the St Regis in Princeville. Upon arrival the warmth and genuine greeting by the valets and bellman, Erwin, set the tone for our entire stay. He shared his knowledge of the island and some interesting places to visit. That positive tone was continued with our butler Greg. He and the team of butlers were great. We loved our morning coffee and hot chocolate for the kids. The reception staff was also great getting us checked in. We had two rooms, one for our family and one for my parents. We also had great service from Kate at the concierge desk. I was able to write 9 positive reviews for activities and restaurants we tried based on recommendations we received during our stay. We loved the staff at the morning breakfasts we had and the Thanksgiving buffet was excellent. We were able to have all the traditional foods along with some great fresh seafood. The pool and activities staff were also helpful. Everyone in our party had a relaxing and enjoyable stay. When everyone is happy life is good and it makes the entire vacation memorable. So I guess this is my 10th positive review for our time on Kauai.
December 8, 2013
Rated 2 out of 5 by JAM1280 NOT a Five-Star Hotel!
My husband and I traveled to Kauai for our anniversary. The island was beautiful but St. Regis was NOT a Five-Star hotel (closer to a 2.5 star). We were extremely disappointed.
*Bottle water was provided by the valet team upon departure and arrival.
*The pool and beach had water containers for your enjoyment.
*Makena Grill had delicious breakfast and dinner options.
*The beach was clean.
*5 days (out of 8 days) the valet team “ran out of towels.” I put it in quotes because each time we were told they had been out of them for a long time. Why tell me this? Why not go get more towels? When asked where we should go to get towels we were told to “try the pool.” Very annoying and not helpful.
*As mentioned above it was our anniversary. Our travel agent told us that this had been passed along to St. Regis and to show our marriage certificate for a complimentary bottle of champagne. I’ve never had to show a certificate before but each hotel is different so I found ours and brought it along. At check-in I explained that it was our anniversary and asked about the champagne. The lady was very nice and said the champagne would be delivered to our room. It never came. I called the front desk to inquire and again I was told it would arrive shortly. It never came. I gave up.
*Housekeeping: AWFUL. At check-in the bellboy makes a big deal about showing you the two buttons at your door “privacy” and “housekeeping.” Three mornings we left for over 6 hours and pressed the “housekeeping button” before we left. We returned with rooms that were still dirty. I was very disappointed when I called the front desk and the woman accused me of leaving the “privacy button” on instead of the “housekeeping button.” She did not even apologize.
*Wake-up calls: Don’t count on them – we missed a planned activity one morning because it never came.
*Yoga: $12/person with dirty mats. If I pay $12 for Yoga I expect the mats to be CLEAN.
*Concierge Service: Was AWFUL. All they wanted to do was have us commit to a TIMESHARE TOUR. I do not consider a hotel luxurious when each time we use the concierge service we have to listen to a timeshare offer.
*Privacy button: Doesn’t work. At 9am on our last day of vacation we had knocking at the door. It was an employee wanting to see if we had any DIRTY GLASSWARE that needed to be cleaned!!!!
Things to Know:
*There is no self-parking. Valet is $30/day. While Tripadvisor reviews spoke about difficulty with obtaining cars in a timely manner we never had to wait more than 5 minutes (and we didn’t call ahead).
August 15, 2013
Rated 5 out of 5 by FBERKNM Nearly Perfect
This hotel carries on the tradition of quality facilities and exceptional service that we find in the other St Regis brand hotels where we have stayed. From the moment we arrived, we were treated with the greatest level of personal service from the valet, front desk and butler staff. It is notable that we used Starwood points for our suite and were still afforded the greatest level of service quality.
The Terrace Grill and Kaui Grill are both fantastic, both in food quality and service. Also, the spa treatment my wife and I enjoyed exceeded those we have enjoyed at most other facilities. We tend to do massages when we travel and the service here sets the bar. Finally, the evening sunset is not to be missed, either from the bar balcony or the beachfront.
Among the rare disappointment, we noticed a distinct difference in the quality of service at the poolside bar as compared to the exceptional quality service we received everywhere else in the property. On two occasions the bartender at the poolside bar was not too willing to interrupt his personal conversations with someone to get us some champagne to toast at sunset. I am certainly willing to pay for the exceptional service of the St Regis, but in exchange I expect more attention and greater speed everywhere in the facility. After the second negative experience, my wife simply bought our champagne at the local store and carried it down to the beach. Notable that the butler was happy to provide ice and champagne flutes for us to use with our store-bought champagne.
Additionally, and just a small nit, the fitness facility, albeit seemingly consistent with those at other St Regis hotels, is inadequate. This is likely just not a brand imperative.
Nonetheless, everything else was exceptional and we are happy to grade this facility as Five Star. We will most certainly return as our schedules allow. Have Fun!
April 23, 2012
Rated 5 out of 5 by IngeVH Beautiful hotel & setting but it's the wonderful staff that made the experience absolute world class
The hotel itself and its setting on the beautiful North Shore are excellent. Clean, spacious rooms - beautiful amenities ...but what we considered absolutely to be top class was the friendlyness and kindness of the staff (ALL of them). They made our stay truely exceptional. Congratulations.
December 2, 2013
Rated 5 out of 5 by ntran Absolute paradise!
We had an amazing stay. We came for our destination wedding and it was perfect. The butler service accommodated every single wish and even reminded us of what we didnt think about. A very special thanks goes out to our wedding event manager who was a godsend. Her friendly attitude and her desire to make our wedding as beautiful as possible, really eased all of our stresses the entire stay. We were so surprised to be called by our names everywhere we walked within the resort, and just shows how much of an effort they give to make us feel comfortable. The hotel room was spacious and luxurious as in the pictures. The view of Hanalei bay was absolutely gorgeous during sunrise and sunset. At night, we like that theres a bar with live music so we didn't have to travel anywhere. Overall, highly recommended.
January 13, 2014
Rated 5 out of 5 by CIT85 BEST Starwood Hotel in USA?
We spent 5 nights at the hotel on SPG award end of June, 2011. This was a great use of 88K SPG points (extra 2K per night for upgraded rooms since standard rooms were not available).
As SPG Plat member, I was upgraded to a Jr Suite with view of Wai'aleale, Hanalei Bay and Bali Hai (Napoli Coast). This is one hotel where the view is worth the money, since the view is the best of any SPG property (perhaps St. Regis Bora Bora is better, so I've heard). The Butler Service with morning coffee was excellent.
As Plat, I was upgraded to a Jr Suite with view of Wai'aleale, Hanalei Bay and Bali Hai. This is one hotel where the view is worth money, since the view is the best of any SPG property (perhaps St. Regis Bora Bora is better, but I'm not experienced it).
We arrived at the hote after 10 PM. When we were escorted to our suite, a rollaway bed was already made up for my 15 yr old daughter, great service. There was no charge for the roll away bed. The Butler Service with morning coffee was excellent.
Valet parking was $20 per night. However the service was excellent and this resort did not have a resort fee, so $20 is actually a bargain.
There was a manager's reception for selected guests (Plat, guests in suites, anniversary) with wine (Simi Alexander Valley Cab, quite decent) and light hors d'oeuvres. The GM, Milton Sgarbi, and his management team mingled with the guests and solicited their comments about the hotel. He explained the approach taken on the design of the renovated hotel blending European luxury with Hawaiian tropical essence. The owners spared no expense in the $100M renovation. The GM definitely has a long term view of the future of the hotel. This weekly manager's reception started in May.
Kauai Grill is expensive, but well worth the splurge. We all ordered the tasting menu one night. Everyone of the courses is excellent, worthy of Michelin star. Compared to restaurants in Paris, it's reasonable.
The level of service was very high and everyone had a positive attitute. One bar server commmented that anyone having a bad day just needs to go to the 11th floor, opend the windows and take in the scenery.
I would highly recommend this resort without reservation.
October 21, 2011
Rated 2 out of 5 by Travel123 No upgrade for platinum members
I have stayed at the Princeville several times over the last ten years. My recent stay I booked a ocean veiw room. I requested a upgrade and was told I would have to pay an extra $175 or $500 per night. When I agreed to pay $175 for the upgrade I was told it was no longer available. The only way to get a upgrade was to pay $500 more per night. Which, in my opniun is unreasonable for a life time platinum member. The room I was given was only a partial ocean view. I am very disipointed that platinum members are not reconized at this hotel.
September 22, 2012
Rated 4 out of 5 by Rob115 Food
Did not live up to culinary expectations having been at your other properties. Hotel beautiful, beach and views are nice but hard to get into water around the rocks. Service staff helpful and friendly.
January 19, 2014
Rated 5 out of 5 by Denis An hotel with a view
This was our second stay at this St-Regis. We were truly impressed by the location of this hotel the first time to warrant a second visit.
From the valet service, to the personal greeting you at the front desk, to the staff greeting your for your meals, to the staff at the pool, you feel everyone's committment to outstanding customer service.
This time we were fortunate enough to be upgraded to a bay & ocean view room.
My wife enjoyed her birthday at this hotel and we surely look forward to another visit.
I keep telling all of my friends that this hotel is the closest one can be to heaven!
Thank you to everyone who is being so nice at this hotel
February 17, 2013
Rated 3 out of 5 by jeepguy16 St Regis should step it up!
Overall I think the St Regis in Kauai is really beautiful hotel, in an excellent setting. The views are fantastic. But overall I thought the food and food service were lacking. The group I was with all throught the food was overpriced and lacked a high quality taste. Additionally each morning at breakfast the servers were not consistent always forgetting something and for $38.00, I dont think the servers should forget coffee two mornings in a row. The rooms were ok, but again for being a destination resort, there was plenty of dust in the bathroom of which I dont believe you should see at a ST. Regis Hotel! In general this is a wonderful hotel, but it lacks consistent service.
December 19, 2013
Rated 2 out of 5 by Warren007 This hotel needs to improve
I did not get the room that I booked. The reservations manager committed to get back to me but failed to follow up.
Hotel was full but understaffed. By way of example, there were long waits for tables caused by too few staff cleaning up after guests finished eating. Pool area similarly under resourced. Calls to make dinner reservations went to voicemail and never a callback.
Staff were very friendly. Beautiful location and facility. In my opinion, just badly managed. Surely, they knew they would be full for the Holidays??
January 4, 2014
Rated 1 out of 5 by Marcos Not a Real St Regis
I have A LOT of time spent at St Regis' around the world and for sure this hotel is detrimental to the brand. It is at best an average Sheraton with St Regis prices. I cannot find the words to describe the appalling food (with the exception of Kauai Grill) that reminds me of airline food.
The lobby smells of fries, night and day, the architecture and decoration one of the tackiest we've ever seen. Guests of other Starwood resorts are allowed to use the facilities, so the pool (whe the food is the worst) is usually crowded. So, here's a tip: If you really have to go, stay at a cheaper resort and use the facilities anyway.
Far overpriced for what it is.
January 10, 2013
Rated 5 out of 5 by cakeboss our rooms were given away!
We were very excited to check in to the hotel and start the second leg of our vacation, however, when we tried to check in they told us they didn't have our rooms - what???? we PRE-PAID the rooms up front! St. Regis said they didn't know what happened so they compensated us for breakfast and our parking the rest of the week after they managed to find a couple rooms for us. It was still disappointing as our rooms were not any where near each other, or even on the same floor, and we were traveling as a family. They said if something became available they could try and get us closer, but I'm sorry, that's the last thing we wanted to do was play musical rooms! We just wanted to unpack and get settled to enjoy the rest of our vacation! VERY disappointing, especially when we had paid up front...
January 6, 2014
Rated 5 out of 5 by WalnutBaron Unforgettable
The St. Regis Princeville is one of the world's great hotels. From its singular perch on a cliff overlooking the incomparable Hanalei Bay with the fabled Bali Hai looming in the background, to the fantastic service where the staff are trained to remember your name from the moment you check in, to the beautiful rooms overlooking the bay and the grounds, to the sumptuous restaurants serving authentic Hawaiian and Asian-Pacific dishes, the St. Regis exceeded our expectations in nearly every regard.
Our only nit--and it's a small one--is that the re-design of the hotel which was executed about a year and half ago was, in our opinion, not an improvement. The hotel lost the classic Old Hawaii ambience that existed when the hotel was known as the Westin Princeville.
November 9, 2011
Rated 5 out of 5 by jk128128 Extraordinary Beauty and Experience
St Regis Princeville is beautiful with gorgeous views of Hanalei Bay and Pacific and has exceptional facilities, services and dining. It provides the opportunity for one of the most memorable and relaxing vacations imaginable. It is highly recommended for discriminating travelers (solo, couple, family) seeking to be in one of the most beautiful places in the world.
October 31, 2013
Rated 3 out of 5 by wlthdoc Not the St. Regist I know
A friend suggested that i stay at this property (this was a brief business trip). I recently stayed at the St. Regis Dana Point and had a wonderful stay. This hotel looked tired, old and not a 5 start level. The furnitures in my room looked beat up, scratches on the desk and lamps. Horrible room service food and the service!! I did enjoy the two restaurants for breakfast and dinner. Great wait staff!! Great location and the view is fantastic. It's shame that the service and rooms are not at the 5 star level.
November 24, 2012
Rated 5 out of 5 by NA11 St.Regis Princeville
After visiting 5 islands in Hawaii and five star properties in all of them, we thank St.Regis .
Until we arrived at St.Regis , we were convinced hotels and service in Hawaii were good but not exceptional. St.Regis is exceptional. Service is amazing and beauty of the location is breathtaking . Spa was extraordinarilly good .
We will definately revisit.
October 24, 2013
Rated 5 out of 5 by Aloha701 Best hotel in Hawaii
Great hotel. Awesome location. Every member of the staff was extremely friendly and helpful. Definitely would recommend and go back again.
January 13, 2014