Rated 5 out of 5 by Robert4633 St. Regis Washington DC -- excellent hotel and location
Everything excellent, particularly the staff. If there is room for improvement, it would by the TV system. Slow to respond, and no sleep timer function (or at least I could not find it).
December 7, 2013
Rated 5 out of 5 by rolandozc Sober and comfortable hotel, well located
I do like St. Regis because is very weel located, its classy welcome in the room makes you feel quite comfortable and well treated.
Comfortable room at all and bathroom.
I absolutely recommend it
December 5, 2013
Rated 5 out of 5 by ricka101 Outstanding stay
we loved our stay, and can't think of much that could've been better. we'll be back for sure
December 4, 2013
Rated 5 out of 5 by Ash808 Flawless Hotel
Beautiful hotel in the heart of the Capital. Loved staying here!! Would do it again in a heart beat!
December 2, 2013
Rated 2 out of 5 by Vincos The Greater the Hype, the Greater the Disappointment
OVERALL IMPRESSION: Even with 100+ yearly stays, I am still awed by the aura of the St. Regis brand and this stay was meant to be a special occasion to ring in the New Year but I could not have been more disappointed. It would seem there is an attitude that permeates the entire staff: from the porter who unloaded our luggage without even a welcome to the hotel to the supercilious check-in clerk who took a reprimanding tone with me when I complained that my room was not ready at 16h15 (despite having called in the morning to advise arrival time) to the doorman who, on check-out, shouted “You, ready?” rather than, “Sir, May I load your luggage in the car?” Even the bartender who was meant to smooth things over while we waited for our room was flip with us.
SPG RECOGNITION: I used a Suite Award to upgrade to a Caroline Astor Suite and was chagrined to learn that it has no bathtub. Although the hotel had been contacted in advance by my Platinum Liaison, none of the special requests she had lodged with them were honored. No in-room amenity. We opted for the Platinum Breakfast which was a very bare-bones Continental served in a Conference Room with not a single live flower anywhere. No mention was made on the website that the Main Restaurant would be closed during our stay and so this “highlight” we were looking forward to was yet another disappointment. The waiter welcomed us warmly until he saw we had a coupon (and therefore would not be ordering a la carte) and then became immediately stand-offish.
THE ROOM: Stepping off the elevator on the third floor you are hit with the stench of stale cigarette smoke that reminds me of a Las Vegas Casino. This continued into our (supposedly) non-smoking room. No hint of the perfumed air of other Starwood brands here!
The decor, while pleasant, felt dated and the linen curtains were downright drab.
The much-touted television embedded in the bathroom mirror did not work!
LOCATION: Truly the heart of DC within a stone’s throw of the White House.
EXCEEDED EXPECTATIONS: The palatial beauty of the building and the lobby are notable - making the contrast with the deficient service even more glaring.
The mattress and elegant Pratesi bed linens were truly wonderful.
DID NOT MEET EXPECTATIONS: The real treat of this stay was meant to be the butler service. In actual fact, no mention was ever made of such service at check-in and we never even saw a butler. In past St. Regis experiences, I have been introduced to my butler at check-in, accompanied to the room and checked-up on regularly. Here, even pressing the Butler Service button on the phone just got you to Guest Services and a different front-desk voice each time. When I called to ask for a recommendation for a quick, inexpensive dining option for comfort food, the clerk suggested I eat in the hotel - neither quick, nor inexpensive, nor comfort food - and not even in the restaurant as it was closed for renovations and service was in a Conference Room! When I pointed this out, he unimaginatively recommended a steakhouse a couple of yards away where the “inexpensive” main courses hovered around USD50!
January 4, 2013
Rated 2 out of 5 by Anin The Butler Service is NON EXISTENT
We checked into the hotel to celebrate our anniversay and were very pleased to have been upgraded to a Signature suite. The front desk staff and the manager were excellent. That is where the service ended. The butler service was absent. No one came or called to see if they could help. No butler came by to see if they could bring us any tea or coffee. We have stayed in several St. Regis hotels and are aware of the high standards that they maintain. We expected the Washington St. Regis to be a model of the high standards typical of this chain. What a pity! The hotel is housed in an exquisite building which is ideally located.
June 23, 2012
Rated 2 out of 5 by Joeytheb Great location
Experience was disappointing from the moment we walked into the room. It smelled as it if had been closed off for awhile, with a hint of cigarette smoke. The temp was set to 69 and despite setting it to 64 by 6 AM the empt only dropped to 66. The room was uncomfortably warm. I stopped at the desk to request that the room be checked as I liked it cooler. Not sure if anyone checked it but the temp only dropped to 65. On Saturday evening, staff removed the used bath towels but did not replace them. On Sunday morning I had to call 3 times to have a bath towel brought up. I appreciate the location but for the price there is better value in DC. Overall a very disappointing experience.
July 1, 2013
Rated 4 out of 5 by LegacyTraveler Pleasant stay
This was my first visit to the St. regis in Washington and it was a pleasnat experience. The Suite was quite large and laid out well. There was an odd "dip" in the floor between the living room and dining area. There was also a few scuff marks on the doors and walls. I did not expect this for a Suite. I actually tripped one time. The room was facing 16 th Street but was well insulated from the noise outside. The staff was welcoming and gave accurate directions.
September 3, 2013