Rated 5 out of 5 by Taylor91011 Great DC Stay
From the minute you step into the St. Regis Washington D.C. you are greeted and feel welcomed. This property will go the extra mile for SPG Platinum members as well. Although older, this hotel is well maintained and consistent with the St. Regis brand. I would recommend this property over other D.C. hotels if you are looking for a flawless stay.
August 12, 2014
Rated 5 out of 5 by LHP1018 Best hotel, best staff!
I can't say enough about the St. Regis Washington, DC. We stayed here for my wedding weekend and aside from the bridal suite being the most gorgeous place on the planet, the staff was overwhelmingly sweet and the attention to detail they provided was the very best. Can't say enough!
October 20, 2014
Rated 3 out of 5 by Bedroll The Salad, The Roll and The Telltale Tray
As a SPG Gold member, I was looking to stay at this St. Regis as I usually stay at another luxury hotel in DC. Upon my late p.m. check-in (nice lobby), I was given a perfunctory welcome (no thanks for being SPG Gold) and assured my room was "nice". When I walked in the room, it was clear this was a suite l.r. that had been turned into a bedroom; fine, that happens, but the room wasn't particularly nice. I then called up room service and ordered a pizza and salad off the somewhat spare (for a luxury hotel) all-night menu. The pizza arrived, the salad did not. When I called room service, no one picked up. The operator answered and promised to get me my salad. 5 minutes later the phone rings; the server insisted gruffly that I did not order anything; why was I complaining? I reminded him that he actually delivered the pizza to me but forgot the salad. It was tough to hold onto my temper; it was late, I was famished and wanted my salad. It arrived via the sheepish server who comped it. Meal complete, I placed my tray outside my door as instructed, placed my shoes outside for polishing and sat on the bed to prepare for bed ... and the bed slid across the floor. As did the other bed. So, when the room was set up, someone forgot to lock the wheels; these beds move when any weight is placed anywhere but directly on top. I couldn't lock the wheels so reading in bed as I planned was not possible; the bed kept sliding from the headboard. Fine: I went to sleep. Next morning, I retrieved my shoes; they had been moved but I could not discern any evidence they were polished. As I exited the room for the day, my tray from last night was still on the hallway floor even though my shoes had been moved. My failsafe indicator of a poorly managed hotel: room service trays left neglected in the hall for hours. As I left the hotel, I asked the front desk to please lock the wheels on my bed so it wouldn't migrate across the room. The clerk dutifully wrote down my room number. So here's why I'm writing and why this St. Regis has lost me: I sat on my bed tonight ... and it slip-sided away from the headboard across the carpet. Folks, I've been to better and more responsive Westin hotels. Yes, I'm a picky traveler. But I'm a frequent traveler who expected more from Starwood's premier brand.
September 30, 2014
Rated 5 out of 5 by ChrisInLA A wonderful weekend in a beautiful hotel
It's nice to stay in a place that lives up to its hype.
The hotel is beautiful and well appointed. The location is extremely convenient. The staff completely attentive and helpful. The linens and bedding are of very high quality and extremely comfortable.
It's hard to think of a criticism. Which is rare for me!
October 9, 2014
Rated 1 out of 5 by 2014NeverAgain2014 Not a Luxury Experience
I cannot recommend. If anyone from the hotel would like to contact me I can be more specific. This hotel is not luxury. I cannot stay here again. The staff was very kind and professional, that is about all I can write that is positive. Way over-priced for quality received.
September 8, 2014
Rated 4 out of 5 by problemtochoose Ups and downs of an experience
For professional and personal reasons I have stayed at the now St. Regis/Washington many times during 30 years. This experience was mixed. Excellent service and friendliness from the experienced staff. Friendliness and inefficiency from less-experienced ones. At the restaurant, being served items selected directly from the menu almost one hour too late and following several complaints were met by a smiling "manager" who said they "had just changed the menu".(???) ..In the room, the disappearance of a plastic bag filled with NEW, unused pharmacy items (thrown away as garbage by the clean-up staff and found, only after several complaints, at 10.ooPM) are not experiences one expects at St. Regis hotels. So was the absence of the butler services in all this, after a brief, sole appearance upon my arrival -- I guess she was too busy.
The hotel is a wonderful, historic place.
October 5, 2014
Rated 5 out of 5 by Angie65 Loved the gym and the business center
We so enjoyed the convenience, the service, the courtesies extended by all the staff and the rooms were comfortable and warm. We give you a 10 rating!
October 5, 2014
Rated 5 out of 5 by Gonzalo72 Excellent service and location
Cristina of the front desk offer outstsnding service
October 5, 2014