Rated 5 out of 5 by Taylor91011 Great DC Stay
From the minute you step into the St. Regis Washington D.C. you are greeted and feel welcomed. This property will go the extra mile for SPG Platinum members as well. Although older, this hotel is well maintained and consistent with the St. Regis brand. I would recommend this property over other D.C. hotels if you are looking for a flawless stay.
August 12, 2014
Rated 5 out of 5 Very Pleased
The staff was friendly and professional. Excellent service! My bed was fabulously comfortable and my bathroom was large & beautiful.
September 27, 2014
Rated 1 out of 5 by 2014NeverAgain2014 Not a Luxury Experience
I cannot recommend. If anyone from the hotel would like to contact me I can be more specific. This hotel is not luxury. I cannot stay here again. The staff was very kind and professional, that is about all I can write that is positive. Way over-priced for quality received.
September 8, 2014
Rated 5 out of 5 by FH18 Like your team and the atmosphere
Like your team and the atmosphere
September 13, 2014
Rated 2 out of 5 by Vincos The Greater the Hype, the Greater the Disappointment
OVERALL IMPRESSION: Even with 100+ yearly stays, I am still awed by the aura of the St. Regis brand and this stay was meant to be a special occasion to ring in the New Year but I could not have been more disappointed. It would seem there is an attitude that permeates the entire staff: from the porter who unloaded our luggage without even a welcome to the hotel to the supercilious check-in clerk who took a reprimanding tone with me when I complained that my room was not ready at 16h15 (despite having called in the morning to advise arrival time) to the doorman who, on check-out, shouted “You, ready?” rather than, “Sir, May I load your luggage in the car?” Even the bartender who was meant to smooth things over while we waited for our room was flip with us.
SPG RECOGNITION: I used a Suite Award to upgrade to a Caroline Astor Suite and was chagrined to learn that it has no bathtub. Although the hotel had been contacted in advance by my Platinum Liaison, none of the special requests she had lodged with them were honored. No in-room amenity. We opted for the Platinum Breakfast which was a very bare-bones Continental served in a Conference Room with not a single live flower anywhere. No mention was made on the website that the Main Restaurant would be closed during our stay and so this “highlight” we were looking forward to was yet another disappointment. The waiter welcomed us warmly until he saw we had a coupon (and therefore would not be ordering a la carte) and then became immediately stand-offish.
THE ROOM: Stepping off the elevator on the third floor you are hit with the stench of stale cigarette smoke that reminds me of a Las Vegas Casino. This continued into our (supposedly) non-smoking room. No hint of the perfumed air of other Starwood brands here!
The decor, while pleasant, felt dated and the linen curtains were downright drab.
The much-touted television embedded in the bathroom mirror did not work!
LOCATION: Truly the heart of DC within a stone’s throw of the White House.
EXCEEDED EXPECTATIONS: The palatial beauty of the building and the lobby are notable - making the contrast with the deficient service even more glaring.
The mattress and elegant Pratesi bed linens were truly wonderful.
DID NOT MEET EXPECTATIONS: The real treat of this stay was meant to be the butler service. In actual fact, no mention was ever made of such service at check-in and we never even saw a butler. In past St. Regis experiences, I have been introduced to my butler at check-in, accompanied to the room and checked-up on regularly. Here, even pressing the Butler Service button on the phone just got you to Guest Services and a different front-desk voice each time. When I called to ask for a recommendation for a quick, inexpensive dining option for comfort food, the clerk suggested I eat in the hotel - neither quick, nor inexpensive, nor comfort food - and not even in the restaurant as it was closed for renovations and service was in a Conference Room! When I pointed this out, he unimaginatively recommended a steakhouse a couple of yards away where the “inexpensive” main courses hovered around USD50!
January 4, 2013
Rated 4 out of 5 by Diamond27 Dangerous Shower
I was in room #217. The bathroom was very small and the combination tub/shower was very dangerous to enter and exit. The tub floor was slippery and the stepstool was necessary. I t was ridiculous to have to climb into a tub.
I never received turndown service nor did the maid make up or clean the room during the day while we were out. I had to request cleanup when I got back to my room in the afternoon which was very inconvenient because I did not have clean towels to shower and we wanted to rest undisturbed.
On the positive side the room service response was excellent. My husband wasn't feeling well and I ordered up tea and a plain roll at 5:45 a.m.. The chef baked a fresh roll and it was delivered within 15 minutes.
September 2, 2014
Rated 5 out of 5 by exercise everything was perfect
everything was as we expected from a five star hotel.
September 9, 2014
Rated 2 out of 5 by Anin The Butler Service is NON EXISTENT
We checked into the hotel to celebrate our anniversay and were very pleased to have been upgraded to a Signature suite. The front desk staff and the manager were excellent. That is where the service ended. The butler service was absent. No one came or called to see if they could help. No butler came by to see if they could bring us any tea or coffee. We have stayed in several St. Regis hotels and are aware of the high standards that they maintain. We expected the Washington St. Regis to be a model of the high standards typical of this chain. What a pity! The hotel is housed in an exquisite building which is ideally located.
June 23, 2012