Rated 5 out of 5 by Taylor91011 Great DC Stay
From the minute you step into the St. Regis Washington D.C. you are greeted and feel welcomed. This property will go the extra mile for SPG Platinum members as well. Although older, this hotel is well maintained and consistent with the St. Regis brand. I would recommend this property over other D.C. hotels if you are looking for a flawless stay.
August 12, 2014
Rated 2 out of 5 by Vincos The Greater the Hype, the Greater the Disappointment
OVERALL IMPRESSION: Even with 100+ yearly stays, I am still awed by the aura of the St. Regis brand and this stay was meant to be a special occasion to ring in the New Year but I could not have been more disappointed. It would seem there is an attitude that permeates the entire staff: from the porter who unloaded our luggage without even a welcome to the hotel to the supercilious check-in clerk who took a reprimanding tone with me when I complained that my room was not ready at 16h15 (despite having called in the morning to advise arrival time) to the doorman who, on check-out, shouted “You, ready?” rather than, “Sir, May I load your luggage in the car?” Even the bartender who was meant to smooth things over while we waited for our room was flip with us.
SPG RECOGNITION: I used a Suite Award to upgrade to a Caroline Astor Suite and was chagrined to learn that it has no bathtub. Although the hotel had been contacted in advance by my Platinum Liaison, none of the special requests she had lodged with them were honored. No in-room amenity. We opted for the Platinum Breakfast which was a very bare-bones Continental served in a Conference Room with not a single live flower anywhere. No mention was made on the website that the Main Restaurant would be closed during our stay and so this “highlight” we were looking forward to was yet another disappointment. The waiter welcomed us warmly until he saw we had a coupon (and therefore would not be ordering a la carte) and then became immediately stand-offish.
THE ROOM: Stepping off the elevator on the third floor you are hit with the stench of stale cigarette smoke that reminds me of a Las Vegas Casino. This continued into our (supposedly) non-smoking room. No hint of the perfumed air of other Starwood brands here!
The decor, while pleasant, felt dated and the linen curtains were downright drab.
The much-touted television embedded in the bathroom mirror did not work!
LOCATION: Truly the heart of DC within a stone’s throw of the White House.
EXCEEDED EXPECTATIONS: The palatial beauty of the building and the lobby are notable - making the contrast with the deficient service even more glaring.
The mattress and elegant Pratesi bed linens were truly wonderful.
DID NOT MEET EXPECTATIONS: The real treat of this stay was meant to be the butler service. In actual fact, no mention was ever made of such service at check-in and we never even saw a butler. In past St. Regis experiences, I have been introduced to my butler at check-in, accompanied to the room and checked-up on regularly. Here, even pressing the Butler Service button on the phone just got you to Guest Services and a different front-desk voice each time. When I called to ask for a recommendation for a quick, inexpensive dining option for comfort food, the clerk suggested I eat in the hotel - neither quick, nor inexpensive, nor comfort food - and not even in the restaurant as it was closed for renovations and service was in a Conference Room! When I pointed this out, he unimaginatively recommended a steakhouse a couple of yards away where the “inexpensive” main courses hovered around USD50!
January 4, 2013
Rated 5 out of 5 by ADK75 This is a great hotel
I had a great stay. the only minor problems involved a lamp which was not properly plugged-in and a hall door-latch which had one brass screw missing, which I could not repair, I am sorry that I forgot to tell this to the front office manage, who did a great job fining a larger suite for me. Other than that I could find no problems. I enjoy finding problems and fixing things with my Swiss army knife,
January 8, 2015
Rated 2 out of 5 by Anin The Butler Service is NON EXISTENT
We checked into the hotel to celebrate our anniversay and were very pleased to have been upgraded to a Signature suite. The front desk staff and the manager were excellent. That is where the service ended. The butler service was absent. No one came or called to see if they could help. No butler came by to see if they could bring us any tea or coffee. We have stayed in several St. Regis hotels and are aware of the high standards that they maintain. We expected the Washington St. Regis to be a model of the high standards typical of this chain. What a pity! The hotel is housed in an exquisite building which is ideally located.
June 23, 2012
Rated 3 out of 5 by Bedroll The Salad, The Roll and The Telltale Tray
As a SPG Gold member, I was looking to stay at this St. Regis as I usually stay at another luxury hotel in DC. Upon my late p.m. check-in (nice lobby), I was given a perfunctory welcome (no thanks for being SPG Gold) and assured my room was "nice". When I walked in the room, it was clear this was a suite l.r. that had been turned into a bedroom; fine, that happens, but the room wasn't particularly nice. I then called up room service and ordered a pizza and salad off the somewhat spare (for a luxury hotel) all-night menu. The pizza arrived, the salad did not. When I called room service, no one picked up. The operator answered and promised to get me my salad. 5 minutes later the phone rings; the server insisted gruffly that I did not order anything; why was I complaining? I reminded him that he actually delivered the pizza to me but forgot the salad. It was tough to hold onto my temper; it was late, I was famished and wanted my salad. It arrived via the sheepish server who comped it. Meal complete, I placed my tray outside my door as instructed, placed my shoes outside for polishing and sat on the bed to prepare for bed ... and the bed slid across the floor. As did the other bed. So, when the room was set up, someone forgot to lock the wheels; these beds move when any weight is placed anywhere but directly on top. I couldn't lock the wheels so reading in bed as I planned was not possible; the bed kept sliding from the headboard. Fine: I went to sleep. Next morning, I retrieved my shoes; they had been moved but I could not discern any evidence they were polished. As I exited the room for the day, my tray from last night was still on the hallway floor even though my shoes had been moved. My failsafe indicator of a poorly managed hotel: room service trays left neglected in the hall for hours. As I left the hotel, I asked the front desk to please lock the wheels on my bed so it wouldn't migrate across the room. The clerk dutifully wrote down my room number. So here's why I'm writing and why this St. Regis has lost me: I sat on my bed tonight ... and it slip-sided away from the headboard across the carpet. Folks, I've been to better and more responsive Westin hotels. Yes, I'm a picky traveler. But I'm a frequent traveler who expected more from Starwood's premier brand.
September 30, 2014
Rated 2 out of 5 by Joeytheb Great location
Experience was disappointing from the moment we walked into the room. It smelled as it if had been closed off for awhile, with a hint of cigarette smoke. The temp was set to 69 and despite setting it to 64 by 6 AM the empt only dropped to 66. The room was uncomfortably warm. I stopped at the desk to request that the room be checked as I liked it cooler. Not sure if anyone checked it but the temp only dropped to 65. On Saturday evening, staff removed the used bath towels but did not replace them. On Sunday morning I had to call 3 times to have a bath towel brought up. I appreciate the location but for the price there is better value in DC. Overall a very disappointing experience.
July 1, 2013
Rated 4 out of 5 by LegacyTraveler Pleasant stay
This was my first visit to the St. regis in Washington and it was a pleasnat experience. The Suite was quite large and laid out well. There was an odd "dip" in the floor between the living room and dining area. There was also a few scuff marks on the doors and walls. I did not expect this for a Suite. I actually tripped one time. The room was facing 16 th Street but was well insulated from the noise outside. The staff was welcoming and gave accurate directions.
September 3, 2013
Rated 4 out of 5 by wigstheome Solid Stay
Checked in on a Thursday afternoon, out Friday morning. The hotel is situated in the center of DC, offering excellent access to basically everything, The valet was efficient upon arrival, but was slow bringing my car up at 6:30AM (the 10 minute quote was much closer to 25 minutes), Checkin was simple and I was upgraded to a Carol Astor suite on the 8th floor. The room was comfortable and nicely furnished (great woodwork), and the HVAC system was spot on. The television wasn't working however, although engineering eventually fixed the problem, although internet access remained weak to non-existent. Like other comments, the butler service was also non-existent; neither offered nor seemingly available. Drinks in Decanter were spot on, and the bed was about the most comfortable sleep I can remember in a long while. Certainly not a 10, but a 7 without doubt.
January 26, 2014