Rated 5 out of 5 by RDnmark Board Meeting and DC Vsit
Upon arrival the front desk was very busy, however the front desk clerk was very kind and attentive when it was my turn to check in. My Platinum status was recognized and I was upgraded to a nicer room. The room was wonderful and spacious. The rooms and property were beautiful and reflected the Washington DC culture well.
We did not eat at the restaurant during our stay due to so many engagements, however during our meetings held at the Regis we did order from the catering menu. The food was excellent, very well prepared and presented. The meeting room we reserved was very large and had more than enough too m for us to conduct our business.
During my stay I needed my shirt and suite pressed. Our butler was prompt and fixed one of my buttons as well. I do have to admit that of all the ST Regis properties I have visited, this one is not as expansive. I will say that it does reflect the destination of DC and the location is great. I would recommend this hotel for those seeking to experience ST Regis and DC.
April 3, 2013
Rated 3 out of 5 by Chabohu St. Regis Service You Would Expect-Horrible Rooms
Overall the service and cleanliness of the hotel was what you would expect from a St. Regis. The location is good, but the room views are pretty bad. Most rooms have you looking at the back of an unsightly building and air conditioning unit. I think you can do better in the D.C. area for the price you are paying.
April 23, 2013
Rated 2 out of 5 by Vincos The Greater the Hype, the Greater the Disappointment
OVERALL IMPRESSION: Even with 100+ yearly stays, I am still awed by the aura of the St. Regis brand and this stay was meant to be a special occasion to ring in the New Year but I could not have been more disappointed. It would seem there is an attitude that permeates the entire staff: from the porter who unloaded our luggage without even a welcome to the hotel to the supercilious check-in clerk who took a reprimanding tone with me when I complained that my room was not ready at 16h15 (despite having called in the morning to advise arrival time) to the doorman who, on check-out, shouted “You, ready?” rather than, “Sir, May I load your luggage in the car?” Even the bartender who was meant to smooth things over while we waited for our room was flip with us.
SPG RECOGNITION: I used a Suite Award to upgrade to a Caroline Astor Suite and was chagrined to learn that it has no bathtub. Although the hotel had been contacted in advance by my Platinum Liaison, none of the special requests she had lodged with them were honored. No in-room amenity. We opted for the Platinum Breakfast which was a very bare-bones Continental served in a Conference Room with not a single live flower anywhere. No mention was made on the website that the Main Restaurant would be closed during our stay and so this “highlight” we were looking forward to was yet another disappointment. The waiter welcomed us warmly until he saw we had a coupon (and therefore would not be ordering a la carte) and then became immediately stand-offish.
THE ROOM: Stepping off the elevator on the third floor you are hit with the stench of stale cigarette smoke that reminds me of a Las Vegas Casino. This continued into our (supposedly) non-smoking room. No hint of the perfumed air of other Starwood brands here!
The decor, while pleasant, felt dated and the linen curtains were downright drab.
The much-touted television embedded in the bathroom mirror did not work!
LOCATION: Truly the heart of DC within a stone’s throw of the White House.
EXCEEDED EXPECTATIONS: The palatial beauty of the building and the lobby are notable - making the contrast with the deficient service even more glaring.
The mattress and elegant Pratesi bed linens were truly wonderful.
DID NOT MEET EXPECTATIONS: The real treat of this stay was meant to be the butler service. In actual fact, no mention was ever made of such service at check-in and we never even saw a butler. In past St. Regis experiences, I have been introduced to my butler at check-in, accompanied to the room and checked-up on regularly. Here, even pressing the Butler Service button on the phone just got you to Guest Services and a different front-desk voice each time. When I called to ask for a recommendation for a quick, inexpensive dining option for comfort food, the clerk suggested I eat in the hotel - neither quick, nor inexpensive, nor comfort food - and not even in the restaurant as it was closed for renovations and service was in a Conference Room! When I pointed this out, he unimaginatively recommended a steakhouse a couple of yards away where the “inexpensive” main courses hovered around USD50!
January 4, 2013
Rated 5 out of 5 by judodoc great place to stay
the butler service is awesome. to have someone you can reach out to who is responsive and pleasant is truly a delight. I so thoroughly enjoyed my stay that i am making this my main hotel for DC business thank you
January 28, 2013
Rated 5 out of 5 by Flash5 Evidence of Consistency
To complete this review I could simple cut and paste the comments from my previous review in December 2012. Although it is a different stay, the experience is the same. The hotel team demonstrates a consistent level of high quality service all around - the greeters at the door, the front desk team, and the service teams. I don't often take the time to contribute review comments. Because of the hotel teams consistent first rate performance I feel obligated to do so. Great job team! Again, you've made my stay comfortable and pleasant. You can count on me returning for business and pleasure with my family.
January 11, 2013
Rated 3 out of 5 by HawaiiSamurai Not for Young Kids
This was not the best property for children. There is no kid's club available like there is at other St. Regis properties. Instead, parents must rely on babysitters if they want a night out on the town. While the White House is within walking distance, there are no safe outdoor play areas in the vicinity either. This might be a wonderful place for a romantic weekend or for diplomats in town for visits but no place for families.
July 18, 2012
Rated 2 out of 5 by Anin The Butler Service is NON EXISTENT
We checked into the hotel to celebrate our anniversay and were very pleased to have been upgraded to a Signature suite. The front desk staff and the manager were excellent. That is where the service ended. The butler service was absent. No one came or called to see if they could help. No butler came by to see if they could bring us any tea or coffee. We have stayed in several St. Regis hotels and are aware of the high standards that they maintain. We expected the Washington St. Regis to be a model of the high standards typical of this chain. What a pity! The hotel is housed in an exquisite building which is ideally located.
June 23, 2012
Rated 1 out of 5 by PARKER24 NOT A ST. REGIS PROPERTY!!!!!!!
I was very disappointed with this hotel! I usual not a critical person, but felt let down my this hotel. Either that or my expectations were too high.
HUGE language barrier between the staff and myself. Room service staff lack the knowledge regarding the menu and did not take my food allergies seriously. The staff was informed of this and still managed to mess up. In addition, the food was no consistent. I order a salad one day and had it the next day and it was completely different....No to mention 4/5 times i ordered there was a problem!! The staff was VERY VERY unprofessional!
The room was very dusty.
Expired food items in the mini bar
This was the first time i stayed at a St. Regis and did not have the butler say hello. I stayed at multiple of the properties and was always greeted by a butler.
I highly suggest that you do not stay at this hotel. This was a huge disappointment
June 2, 2012