Rated 3 out of 5 by doctor12345 Big disappointment
Not a patch on the other high end hotels. My first time at a St Regis. Butler? What Butler? Not even a bath tub in the room.
September 23, 2015
Rated 5 out of 5 by cooperg Stellar Service
St Regis is one of my favorite brands. I often call the Mexico City and Atlanta hotels home for extended periods for work. Both have and continue to set very high standards for service and guest personalization. True to form, DC held up this genuine care for their guests. Having left wallet behind at a restaurant on the other side of town, I was going to miss my flight the following morning if I didn't recover it. Calling the concierge in a panic, they quickly sent a bellman over to retrieve it and saved the day. It was above and beyond, but underscores why St Regis is such a great hotel brand.
September 17, 2015
Rated 5 out of 5 by JFdez Exceptional service, exceptional staff
The staff is amazing. Jay Desmond at the front desk is extremely helpful, and friendly. Lida at the concierge, and James at the door are great and so welcoming. Mr. Manuel Martinez is such an amazing host. He really makes a busy city like DC seem like home.
August 26, 2015
Rated 5 out of 5 by MNV11 Amazing Stay!
The staff is friendly, professional and always goes above and beyond. Thank you for such a wonderful, personalized experience.
August 26, 2015
Rated 5 out of 5 by JLGK Great Location
Product in great condition but out dated and need renovation
August 11, 2015
Rated 5 out of 5 by shajuels Luxury at it's finest
Amazing hotel. Really puts all the attention into every detail from cleanliness, excellence, luxury, food, and service. Shout outs to James, Lou, Abel, JF, and Doug for great service. I love this hotel. Room service is worth every penny.
July 14, 2015
Rated 5 out of 5 by Kennedy1234 Amazing stay!
Can't say enough about this property! Excellent location in close proximity to The White House & National Mall. Upon arrival on The 4th of July, trays full of beautifully decorated patriotic cookies were available in the gorgeous lobby along with iced tea and lemonade. The front desk was friendly and courteous. Our room was beautiful and the bed was one of the most comfortable ones we have ever slept in! We did have a mix up with a request for a roll away bed and the manager went beyond our expectations and offered us an additional room at no charge. Exceptional customer service!!! Will definitely stay here again. (By the way, PJ Clarkes across the street is a wonderful restaurant with delicious food and great atmosphere!)
July 7, 2015
Rated 5 out of 5 by NoName99 As good (as excellent!) as ever
I have to admit that I stay here whenever possible on business trips to Washington. I also have to admit that it is a bit pricey, but when I arrive the staff already remember me by name and greet me with genuine warmth. Everything just seems easy. Some have complained that the staff sometimes are overbearing. Perhaps, but only minimally so, and it goes with the atmosphere. Personally I like being a bit spoiled. This last time I was upgraded to a suite, but apparently charged for the upgrade (since the final charge was more than sated on my reservation), which I found a bit annoying.
Nevertheless, I will very happily return.
May 31, 2015