Rated 1 out of 5 by Eric4730 Room in disrepair
I arrived at this hotel on July 4th for the festivities and was told by the front desk that I had the last available room. I thought nothing of it....After an inspection the room was extremely dusty and the shower handle was not working properly. The biggest disappoint came when we return to the room and found out one of the beds was BROKEN. This room should definitely not have been rented and I fill that I wasted 20,000 SPG Star Points. When I mentioned this to the front desk all they said was "sorry".
July 7, 2014
Rated 5 out of 5 by TravelingMan A very nice downtown DC Hotel
This was one of the last SPG hotels I had left to try in the DC area and it fit the bill. I used one of my Suite Night Awards and had a very large corner room that was very well done. I was in town for work and could see using this for more of that, or simply for pleasure. Great staff and nice stay.
July 6, 2014
Rated 4 out of 5 by HFS23 a beautiful property but services need to be improved
I stayed at this property for 2 nights. A very beautiful property in Washington DC .
However, front desk and butler service operators need to improve their services. They are proper, but lacks on welcoming feeling somehow.
When I ordered tea and coffee thinking it was complimentary as a part of butler service, I was charged $30 without explanation by butler service operator. When I talked to the butler services operator, she said she will reverse the charge. No apologies.
Upon check out, I noticed the charge was not reversed, so I told the front desk. There was not apologies for not having this reversed as the operator told me.
This is just a small incident, but we just did not feel welcomed at this hotel.
We liked bellmen and concierge people. They were friendly.
July 2, 2014
Rated 5 out of 5 by Dmathews2411 Elegance reached to the max
From the time we pulled into the hotel and until we left my family and I felt welcomed at all times. Remembered our names offered any type of assistance. Thank you for a memorable stay.
July 3, 2014
Rated 5 out of 5 by Todd78 A Few Hiccups At the Start
We arrived to an Angry Man who had no hot water, but right on the front desk was the note about the water being out for a certain period and what to do. I am glad we did not change hotels. The room was excellent, internet service consistent, and the breakfast was superb. Location is convenient, and except for someone seemed to call (not hotel but from my office), or the butler wanting to check the minibar, during my afternoon nap, the room would have been perfect. They need to add a spa.
June 30, 2014
Rated 5 out of 5 by Debbie93 Lovely weekend visit
The staff and facility were excellent. Everything we needed was there and the advice on restaurants was perfect. We'll definitely be back.
June 30, 2014
Rated 2 out of 5 by john098654 Loud
There were two wedding going on there and it was impossible to sleep. Also someone charged a tab to my room. It was hard to get it off. It is a beautiful hotel but the situations make it uncomfortable.
June 27, 2014
Rated 5 out of 5 by FirstTimeAtTheStRegis Wonderful stay
I thoroughly enjoyed my time at the St. Regis. The room cleaning services always seemed to be at the right time, and I loved the ambiance created by the turn-down service. The bellhops gave sincere greetings and smiles upon entering and exiting the entrance even though they did so constantly. Just a lovely stay all around.
June 23, 2014