Rated 1 out of 5 by Joey64 Not luxury as advertised
After a so-so visit in June 2014 I thought I would give this hotel another try. What a mistake! Internet was down in the entire property. restaurant was closed for the weekend since it was slow. No turndown service. A phone I'm my room was broken. Several of the tv stations listed on the printed and on-screen guides were wrong (as they were six months ago), I had a cheap plastic toilet seat that did not fit properly, candy in the candy dish was very old and inedible, the mattress was long overdue for replacement, the shower was 1950's style (and not luxurious like cheaper Starwood Hotel brands) and the ironing board that I requested for my room looked like it belonged in a homeless shelter (last time I checked that were about $15). LUXURY HOTEL are you kidding? An embarrassment to the St. Regis name.
December 1, 2014
Rated 5 out of 5 by Taylor91011 Great DC Stay
From the minute you step into the St. Regis Washington D.C. you are greeted and feel welcomed. This property will go the extra mile for SPG Platinum members as well. Although older, this hotel is well maintained and consistent with the St. Regis brand. I would recommend this property over other D.C. hotels if you are looking for a flawless stay.
August 12, 2014
Rated 5 out of 5 by Sunny47 Breakfast
Do have the pancakes,and the corned beef hash.
December 4, 2014
Rated 5 out of 5 by LucileB Wonderful Stay
I travel to DC frequently and always stay at Starwoods Hotels. This stay at the ST Regis was particularly wonderful as I had a broken R wrist that needed to be iced frequently and consequently had frequent contact with the staff who were all very accommodating and exceptionally nice. The rooms are large and well appointed and the location near the White House can't be beat! There was a lovely send off and a get well card by all of the staff from the restaurant staff to the two front desk agents Cristina and Victoria as well as the concierge and valets . Couldn't have been more pleased and will be back soon!
December 5, 2014
Rated 5 out of 5 by andy22 excellent hotel
Everything is great at the hotel. At 6PM they do the St. Regis traditional opening of the champagne (or sparkling wine). It is a fun tradition. I won't try it at home. Easy cab rides or walks.
November 30, 2014
Rated 2 out of 5 by Vincos The Greater the Hype, the Greater the Disappointment
OVERALL IMPRESSION: Even with 100+ yearly stays, I am still awed by the aura of the St. Regis brand and this stay was meant to be a special occasion to ring in the New Year but I could not have been more disappointed. It would seem there is an attitude that permeates the entire staff: from the porter who unloaded our luggage without even a welcome to the hotel to the supercilious check-in clerk who took a reprimanding tone with me when I complained that my room was not ready at 16h15 (despite having called in the morning to advise arrival time) to the doorman who, on check-out, shouted “You, ready?” rather than, “Sir, May I load your luggage in the car?” Even the bartender who was meant to smooth things over while we waited for our room was flip with us.
SPG RECOGNITION: I used a Suite Award to upgrade to a Caroline Astor Suite and was chagrined to learn that it has no bathtub. Although the hotel had been contacted in advance by my Platinum Liaison, none of the special requests she had lodged with them were honored. No in-room amenity. We opted for the Platinum Breakfast which was a very bare-bones Continental served in a Conference Room with not a single live flower anywhere. No mention was made on the website that the Main Restaurant would be closed during our stay and so this “highlight” we were looking forward to was yet another disappointment. The waiter welcomed us warmly until he saw we had a coupon (and therefore would not be ordering a la carte) and then became immediately stand-offish.
THE ROOM: Stepping off the elevator on the third floor you are hit with the stench of stale cigarette smoke that reminds me of a Las Vegas Casino. This continued into our (supposedly) non-smoking room. No hint of the perfumed air of other Starwood brands here!
The decor, while pleasant, felt dated and the linen curtains were downright drab.
The much-touted television embedded in the bathroom mirror did not work!
LOCATION: Truly the heart of DC within a stone’s throw of the White House.
EXCEEDED EXPECTATIONS: The palatial beauty of the building and the lobby are notable - making the contrast with the deficient service even more glaring.
The mattress and elegant Pratesi bed linens were truly wonderful.
DID NOT MEET EXPECTATIONS: The real treat of this stay was meant to be the butler service. In actual fact, no mention was ever made of such service at check-in and we never even saw a butler. In past St. Regis experiences, I have been introduced to my butler at check-in, accompanied to the room and checked-up on regularly. Here, even pressing the Butler Service button on the phone just got you to Guest Services and a different front-desk voice each time. When I called to ask for a recommendation for a quick, inexpensive dining option for comfort food, the clerk suggested I eat in the hotel - neither quick, nor inexpensive, nor comfort food - and not even in the restaurant as it was closed for renovations and service was in a Conference Room! When I pointed this out, he unimaginatively recommended a steakhouse a couple of yards away where the “inexpensive” main courses hovered around USD50!
January 4, 2013
Rated 2 out of 5 by Anin The Butler Service is NON EXISTENT
We checked into the hotel to celebrate our anniversay and were very pleased to have been upgraded to a Signature suite. The front desk staff and the manager were excellent. That is where the service ended. The butler service was absent. No one came or called to see if they could help. No butler came by to see if they could bring us any tea or coffee. We have stayed in several St. Regis hotels and are aware of the high standards that they maintain. We expected the Washington St. Regis to be a model of the high standards typical of this chain. What a pity! The hotel is housed in an exquisite building which is ideally located.
June 23, 2012
Rated 3 out of 5 by Bedroll The Salad, The Roll and The Telltale Tray
As a SPG Gold member, I was looking to stay at this St. Regis as I usually stay at another luxury hotel in DC. Upon my late p.m. check-in (nice lobby), I was given a perfunctory welcome (no thanks for being SPG Gold) and assured my room was "nice". When I walked in the room, it was clear this was a suite l.r. that had been turned into a bedroom; fine, that happens, but the room wasn't particularly nice. I then called up room service and ordered a pizza and salad off the somewhat spare (for a luxury hotel) all-night menu. The pizza arrived, the salad did not. When I called room service, no one picked up. The operator answered and promised to get me my salad. 5 minutes later the phone rings; the server insisted gruffly that I did not order anything; why was I complaining? I reminded him that he actually delivered the pizza to me but forgot the salad. It was tough to hold onto my temper; it was late, I was famished and wanted my salad. It arrived via the sheepish server who comped it. Meal complete, I placed my tray outside my door as instructed, placed my shoes outside for polishing and sat on the bed to prepare for bed ... and the bed slid across the floor. As did the other bed. So, when the room was set up, someone forgot to lock the wheels; these beds move when any weight is placed anywhere but directly on top. I couldn't lock the wheels so reading in bed as I planned was not possible; the bed kept sliding from the headboard. Fine: I went to sleep. Next morning, I retrieved my shoes; they had been moved but I could not discern any evidence they were polished. As I exited the room for the day, my tray from last night was still on the hallway floor even though my shoes had been moved. My failsafe indicator of a poorly managed hotel: room service trays left neglected in the hall for hours. As I left the hotel, I asked the front desk to please lock the wheels on my bed so it wouldn't migrate across the room. The clerk dutifully wrote down my room number. So here's why I'm writing and why this St. Regis has lost me: I sat on my bed tonight ... and it slip-sided away from the headboard across the carpet. Folks, I've been to better and more responsive Westin hotels. Yes, I'm a picky traveler. But I'm a frequent traveler who expected more from Starwood's premier brand.
September 30, 2014