Rated 3 out of 5 by JPF312 Beautiful Place, a few issues
Overall, I would recommend this place.
-Fern Restaurant and Staff--grouper was excellent
-Bartenders at main bar--very knowledgable and friendly
-Activities--golf, kayaks, biking on nature trails, paddle boards, sunfish
-Spacious, well decorated room--awesome showers/bath
-concierge was helpful
-Spa treatments were excellent
But there were a few things I do not expect at a St Regis
-A/c didn't work or was on motion detector (was fixed)
-Area just outside room "under construction"
-In room breakfast--Continental breakfast (3 pastries, coffee, juice) coffee and juice were forgotten one morning and 20 min late another morning (to clarify it took almost an hour to get a few pastries)
-At some point, service staff used our umbrella in our room and we had to walk through rain
-I used spa facilities one evening at 5pm--steam room and sauna were Off, had to wait 20 min for them to warm up, returned next day around noon and the bath cloth/water bottle i'd left in sauna was still there
-The Jacuzzi in couples villa at spa was "under construction"
-The pool was over run with children all weekend--we love kids but expect them to be separated on a vacation like this
-Some service staff was aloof
September 23, 2014
Rated 3 out of 5 by sylena I was expecting more.
Based upon their marketing I was expecting a truly luxury environment, it was not the case. Beyond the spacious rooms and service everything else was traditional. I was expecting more for the price per night.
September 22, 2014
Rated 1 out of 5 by Fran This Hotel Needs More Lounge Chairs & / Or Another Pool
When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!!
January 23, 2013
Rated 5 out of 5 by runld The rooms are great
We were very impressed with our hotel room: the view, the amentities, the space, and the offerings. Very happy with our room!
September 16, 2014
Rated 5 out of 5 by JasmineD The best weekend of my life
My boyfriend and I stayed at the St. Regis for Labor Day weekend and we just had the most wonderful time. As an SPG Gold Member, the hotel upgraded us to an Ocean Front room with Butler Service. It was the most beautiful room. The staff was incredibly helpful, sweet, and professional. The grounds are gorgeous. The restaurant, Fern, is delicious. Even the hotel lounge bar is a great place to relax, listen to live music, and have a great pre-dinner cocktail. I just cannot say enough about the St. Regis Bahia Beach Resort. I've never had a more relaxing and wonderful experience at any hotel or resort. We will definitely be returning as often as possible.
September 2, 2014
Rated 5 out of 5 by ovarelajr WOW!!...FIRST CLASS CUSTOMER SERVICE!!
Great overall experience! Awesome customer service. Every single associate we encountered were smiling, friendly and welcomed us to the property. From valet attendants, luggage attendants and shuttle drivers to pool attendants, restaurants servers and boathouse attendants, it was really first class service all throughout the resort!! Lunch at Seagrapes was great. I loved how the resort was incorporated with nature. It was amazing to just walk around and enjoy the scenery. Special thanks to Luis who greeted us at check-in and showed us the property, very professional, courteous and great personality.
September 6, 2014
Rated 4 out of 5 by Nicolas66 Wonderful property except for the beach
I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc.
December 9, 2011
Rated 2 out of 5 by Traveler007 Service work required.
The location of the property is beautiful but the service needs great improvement. The staff is generally slow or nonexistent. With the exception of Jesus and Braulie at the Molasses Restaurant and Kathy at the Fern, the staff was underwhelming. The above mentioned individuals were wonderful . The property needs maintenance and there are not enough employees to service the guests. No guest carts to take guests from the Plantation House to various on property locations. I would not return to this property or recommend it.
April 8, 2013