波多黎各巴伊亚海滩瑞吉酒店

  • 美国
  • 波多黎各,
  • 格兰德河
  • 187 国道 4.2 公里
  • 邮政编码 00745
  • 地图
 

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Age Requirement Policy

All St. Regis Bahia Beach Resort guests must be 18 years old to register. We request that minors be accompanied by an adult.

Rated 4.6 out of 5 by 349 reviewers.
Rated 1 out of 5 by This Hotel Needs More Lounge Chairs & / Or Another Pool When we arrived at the pool we were told there were no more lounge chairs. They said people come to the pool btw 7-8:00AM to reserve chairs. We then proceeded to the beach & just stayed there. The next day we went back to the pool & there were 2 chairs left in the shade so we decided to go to the beach again. Only this time they didn't have any chairs left there either!! OUTRAGEOUS! I have no interest in reserving a chair at 7 AM ... it totally reminded us of a family trip to the Atlantis. RIDICULOUS!!! The manager somehow got us 2 chairs by the pool when we complained & even offered us a cabana. We told him we only wanted the chairs & weren't looking for anything free. After 2 hrs of enjoying the lounge chairs we went to get lunch & left some of our stuff on the chairs only to come back to find our stuff removed! Apparently the cabana was sold & they needed our chairs! NO APOLOGY was even given nor did they find us more chairs!!!! WE WILL NEVER GO BACK. The St. Regis should be ashamed to charge $1000 day without having enough chairs to accommodate ALL their guests. TRULY SHOCKING!! January 23, 2013
Rated 5 out of 5 by 2nd time in 8 months - Excellent!!! This was the second time we stayed at this St. Regis in the past 8 months and another wonderful stay! The first time we stayed here it was just my wife and I and because of our wonderful experience this time we came back with my kids for a family vacation. We have a lot of people to thank for the best service in all of PR! The check in was seamless and the recognition of me being a SPG Platinum member was perfect. Naomi (Front Desk Manager) was great to make sure we where in the best 1 Bedroom Luxury Suite - top floor closest to the pool - thank you Naomi! The Luxury Suite was large and comfortable for a family of 4 that included 2 bathrooms and 2 showers. A great balcony with couches, a table and chairs to relax on made it that much better. My family and I want to personally thank Karlos and Angel as they took care of us the whole time! They truly made us feel at home and my kids still ask about when then can see them again. Thank you both for being very personable, nice and fun to talk with as you made our stay for the whole family very enjoyable!!! On a side note I won't forget you keeping the bar open late for me to watch my football game and we can't wait to see you guys in the near future! (We are all ready planning our next stay for Feb/March 2015). We loved the private 2 mile beach to dinner and breakfast at Fern to the boat house to enjoy the new addition of a kids/dad water park for the kids and me....My family and I enjoyed the bike rides and the kayak’s and paddle boards as well during our stay. I also can't forget Abad (lead butler) as he was great getting me all the things I needed during our stay and lastly Gianluca (Fern MGR) for being so upbeat and nice to speak with! Thanks for making our family vacation one of the best Thanksgiving's we have ever had staying at a St. Regis and we will definitely be back!!! January 18, 2015
Rated 4 out of 5 by Wonderful property except for the beach I really enjoyed my stay at the St. Regis in Puerto Rico. Everything was as expected from a St. Regis quality property. The staff was great, the room amazing, the "fern" restaurant world class, the pool distintive, and the stay incredible. I did not enjoy the beach...was a bit dirty and cloudy water. Unfortunately nothing to be done about the ocen water (there is a river that cuts thru the property that brings lots of "silt" to the ocen from the rain forest), but the would have expected a bit more about the beach...it was quite dirty with debries, platic bottles, etc. December 9, 2011
Rated 2 out of 5 by Service work required. The location of the property is beautiful but the service needs great improvement. The staff is generally slow or nonexistent. With the exception of Jesus and Braulie at the Molasses Restaurant and Kathy at the Fern, the staff was underwhelming. The above mentioned individuals were wonderful . The property needs maintenance and there are not enough employees to service the guests. No guest carts to take guests from the Plantation House to various on property locations. I would not return to this property or recommend it. April 8, 2013
Rated 4 out of 5 by Lovely setting We were a family of 9 for a week right after Christmas. Overall,we had a great stay! The pool was beautiful, rooms nice, and spa services top notch! Our kids utilized the kayaks and bikes and we played golf. The only area where we saw a need for improvement was in the food and beverage service. It was expensive, which is expected at a St. Regis, but the quality did not match, especially at Molasses and Seagrapes. January 13, 2015
Rated 2 out of 5 by Poor follow up with customers I booked my stay for this property over a month in advance before my arrival and chose to use 3 of my earned suites stays that was awarded to me for becoming a repeated Platinum member. When I arrived to the property after my flight, I was told that I wasn't going to be living in a suite during my stay and that I would be placed in a regular/standard room. After speaking with the front counter staff about my suite being taken away, I was told that the suites are upon availability. I explained to staff that I was never informed via telephone or email that I wasn't going to be able to have a suite during my stay prior to my arrival and had I been, I would've re-scheduled my stay for another date or perhaps went to the property in Punta Mita, Mexico instead. I asked to be placed in an ocean-view room (standard) which was available at the time and I was still denied. I felt as though the rug was pulled from under me once I arrived . Room Cleanliness - When I arrived to my room (818) , there was a very bad mildew smell , worms on the floor in different areas and a lizard in the bathroom. Also the lights weren't working in parts of the room in which I called for maintenance to come and fix. I personally cleaned up the worm and lizard problem, but the mildew smell remained . I didn't complain to management about being switched to another room because I didn't want to go through the experience of rejection again . So I dealt with it instead. Follow up with customers - I think that St. Regis fail to do follow up with customers as promised. I was told before checking out of the property on Monday morning that I was going to be emailed information as it pertains to my bill due to some questionable charges that were placed on it . Here it is Wednesday morning 48 hours later and no one has yet to followup with me about the price adjustments being done about my breakfast charges. Not to mention informing me prior to arriving about not being able to live in a suite during my stay. In conclusion - I'd like to say that I enjoy being a platinum member of Starwood, but I didn't feel like a platinum member during my stay at this property. With this being said, these trips and stays don't come cheap. The way you make a person feel and how they're treated always be the deciding factor in the end. I don't want to feel bad about my experience with St. Regis (Bahia Beach) . I want this feeling to go away. Thank you for listening . March 27, 2013
Rated 5 out of 5 by time away with toddler The room and facilities were exactly suited for a family with toddler, and allowed for a great time for all members of the family. The beach was very quiet and provided for nice walks, and the water was suitable for first dip in the ocean by our toddler. Overall, we're thankful for the hotel staff, who warm throughout our stay and accommodated all of our needs. January 12, 2015
Rated 5 out of 5 An overwhelming experience--Already booking a return The Bahia Beach resort continued to exceed our expectations from the moment we walked through the big door until the saddest part--our departure. We highly recommend the rooms with their rain-showers and huge tubs. We loved the personal attention at the dining room at Fern. And, there is no better pool setting which we enhanced by renting a cabana. The prices are marketable for a 5-star resort, so don't expect to pay less. We even did the Zip-line tour and we'll be back! May 31, 2012
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