Rated 5 out of 5 by CompDoctor A fantastic place to stay in Aspen
I was impressed by the attentive service I received while at the St. Regis. The room and all facilities were top notch.
February 21, 2014
Rated 3 out of 5 by Clark58 service
Service was marginal at best...a lot of smiles and hellos but very little follow through upon requests....there was a mistake on my folio and it took 3 days to get in touch with anyone to help.
February 17, 2014
Rated 5 out of 5 by jlibman Fantastic Hotel
The hotel is hands down 5 stars and we really enjoyed the hot chocolate and s'mores they offered.
I only have 1 complaint. For a hotel that has the 2nd highest rated spa in the USA, I found it very odd that they did not have a swimsuit spinner to dry your bathing suit after using the facilities. I asked my wife and she said the womens side did not have this either. This is standard at other great spa's.
February 12, 2014
Rated 2 out of 5 by Disallusioned We were disappointed with the services.
* Room 332 is located next to service area and very noisy due to ringing phones and talking.
* Dining service for breakfast was non-existent. Water was poured promptly but after twenty minutes, we still had not been served coffee nor asked for our order. The room was one-half full when we arrived. We walked out after twenty minutes of waiting for service.
* The Christmas brunch was "so-so". The ham and desserts were excellent but all else was mediocre. However, there was ample champagne which made it enjoyable. We never did have our "own" server but asked for things as servers walked by our table.
* We did not encounter these problems during previous stays at this hotel.
December 27, 2013
Rated 5 out of 5 by JLA17 Great staffs and features
I stayed here for a week. The staffs are from all over the states and they try to get to know about you so that they can give you a better advice. The features are amazing. Being the top tier of the SPG group hotels, this hotel does serve its state as an exclusive hotel. I do not have any regrets.
February 3, 2014
Rated 5 out of 5 by drmres Drmre
Excellent location, room, and service. Only challenge was out of three hot tubs, only one working over our 5 day stay.
February 2, 2014
Rated 5 out of 5 by Michael1970 Great hotel to enjoy skiing in Aspen
We enjoyed staying at the St Regis for our ski holiday. The facilities are excellent for skiing whether that be preparing to ski or after ski socialising. The staff are excellent. It is well located close to all shops and reaturants. The rooms are clean and fresh.
January 29, 2014
Rated 1 out of 5 by MarcK Extremely disappointed
I brought my family to this hotel as a special treat. I was extremely disappointed with the service and the facilities are incomplete. I wasnt told the hotel was under renovations until two days before my arrival. When I arrived at 4:30pm I was told I would need to wait for up to an hour for either of my two rooms to be ready. I had two small kids with me and we had to wait in the bar area of the hotel. After 70minutes I asked to be let in to at least 1 room and was finally able to do so. It took over 3 hrs to get the other room. The door to the room didnt close, the phone didnt work, there was no hair dryer in the room, only 1 of 3 hot tubs works, the list goes on. The staff was clearly overwhelmed and under trained. This was probably my worst Starwood experience in about 200 nights stayed in the last 18months.
December 20, 2011