Rated 4 out of 5 by Coltrane Aspen Hotel
I was awakened each morning by the loud beeping noises of all the trucks backing just outside my window with the attendant beeping noises. Many private events occurred during my stay probably necessitating those deliveries, but at those prices, I would have expected at least to be able to sleep past 6:30 which is when those noises started. They contented throughout the day so no naps. I attempted to go to the pool on 8 or more occasions. Each time there was no seating available. All of the chaise chairs were occupied the entire trip.
August 17, 2014
Rated 4 out of 5 by NextTrip Excellent Conceirge Services
We have experienced the best concierge services ever while staying here for 4 nights for a vacation trip. Two weeks prior to our arrival, we were contacted by Stephanie, the hotel Chief Concierge on providing assistance in booking restaurants, airport pickup, information on sightseeing or any activities/events around town we like to attend during our stay. For two weeks, we exchanged several emails with Stephanie on restaurant preferences, hiking/biking trails, biking rental, transportation to/from the hotel, meeting musicians at backstage after concerts, and etc. All questions were promptly answers with detailed information along with a day by day itinerary including restaurant reservations, an excellent hiking guide listing all major trails, biking rental coupon and more. Her excellent services saved us a lot of trip/activities planning time, in addition, we had three fantastic dinners at BB's, Aquolina and Wild Figs based on her recommendation. This is what I called going for the "extra mile" to make the hotel guests feel welcome even before we arrived, and ensuring we have a great time during our stay. Martin, the Bartender, makes excellent drinks and also talked about St. Regis Bloody Mary history and the mural behind the bar. It was quite entertaining. The reason I didn't give the hotel a five star is because of its uneven services we received with the Butler Staff for our suite and the breakfast serving staff. Some staff members seemed to be very well trained but the others appeared lost. Since we are SPG members receiving complimentary breakfasts, it was not that clear for the breakfast staff as to what are the complimentary items. One recommendation I would like to suggest is to put all the complimentary and upcharge info on a nicely printed "SPG Member Breakfast Menu" card. This way, the wait staff does not need to remember what's comp and what’s not comp.
August 19, 2014
Rated 5 out of 5 by Bea4 Beautiful Place and Staff
I am particularly taken by the staff! They could not be more helpful and friendly, each and every person is present, upbeat and eager to meet needs of guests from rides, to umbrellas, to directions and guidance in town.
August 16, 2014
Rated 5 out of 5 by brynwill Superb
Spent the weekend celebrating a friends bachelorette party. The staff and service were tremendous..
The shuttles to and from the airport..easy, comfortable and on time. The check in..upgrades and complimentary cocktails..a big plus. Rooms were amazingly well appointed and comfortable..turn down service spectacular..and rooms made up bright and early. The whole experience was superb..and look forward to returning in winter for a ski holiday. Congratulations on a job well done.
August 11, 2014
Rated 5 out of 5 by jjjjjjjj Exceeding expectations
August 6, 2014
Rated 5 out of 5 by MtnExplorer Exceptional as always
What's not to love? The St Regis is an amazing place. The room, food, and service were outstanding.
August 4, 2014
Rated 3 out of 5 by Coaspen2014 Hotel has great decor Staff needs help
This is a beautiful hotel. The staff needs more help. Service was very poor with long wait times and not many staff members available at the bars, restaurant or swimming pool. Quality of food is reasonable but quantity is light for the price.
August 3, 2014
Rated 5 out of 5 by fassberg Great hotel, romm with one small drawback
Everything was great at St-Regis Aspen, except for the room lighting. Maybe something was broken, but I could not get much lighting in the main room even when switching on all lights (including the floor lamp).
Otherwise, an excellent hotel.
August 2, 2014