Rated 5 out of 5 by DChris35 Home away from home
I travel every week and have spent over 50 nights at this particular property over the last 2.5 years. This is my favorite hotel. Every room is well maintained and decorated. The staff are very courteous, responsive, and knew my name by my second stay.
I have stayed at most SPG properties in Houston as well as at several other hotels in the same category as the St. Regis. This is the best property by far. One slight drawback is that the fitness center is a little small.
December 14, 2011
Rated 4 out of 5 by BaronG not really a 5 star service
Although the hotel has nice interiors and a very efficient staff at the door, the overall service is not 5 star. If you want some food/beverage at the pool, you have to order it yourself through a phone located near the gym and wait for more than 50 min for delivery. Food presentation is inexistent. Nobody was around the pool to clean the tables during my 60 min stay, and I saw several people coming in and leaving right away since there was no place where to seat. In room dining was equally disappointing: the food was average, badly presented and overprice, and the wait over 40 min. The turn down service was sloppy. The maid left pillows and books scattered on the bed and did not put away the ironing board. Overall it was not a big deal, but I found the quality of service lower than the last time I stayed here.
May 6, 2013
Rated 3 out of 5 by Racerboymatt Nice Room, GF breakfast was really bad
To Whom it May Concern,
This was the second time my wife and I stayed at the St. Regis. The first time was a Mother’s Day surprise. The first visit was nice and we had a nice balcany but the club downstairs was very loud and we did not sleep well at all. After that visit, I figured it was just a bad room. So for our 12 year anniversary, we tried again. This time I got a suite and butler service. The room was nice, but I had left several instructions on how to have the room setup and none were followed. I had asked for flowers in the room and a bucket of of ice for champagne. Once in the room, I had to ask for these again. It felt like all the careful instructions I had made did not get fulfilled. We had tea which was wonderful. I will highly recommend it to others. The bed was very soft; really, too soft.
That week I had called and asked about a GF breakfast. I was told they could make pancakes and waffles. We ordered both. They were awful. Whatever brand the hotel buys for flower is terrible. As someone who has been GF for 9 years, I know my flours. You need to by King Author brand flour for pancakes. I almost brought my own to have the restaurant cook and now I know I should have. I payed 87 dollars for a breakfast that was very sub par. I still like the hotel and tea time is great but the service was “meh” and the GF breakfast seriously needs some work.
November 2, 2014
Rated 3 out of 5 by gk1234 great service but the gym is horrible
the title says it all... staff is great but the fitness facility is very small and limited for a hotel of its caliber.
November 24, 2014
Rated 5 out of 5 by Frank55 Best place to stay
From the friendliness of the staff to the quality of the service to the décor and layout, it is all top notch. The conference facilities were very good, the staff was attentive making sure we had everything we needed and more importantly quickly taking care of anything we asked for. This is definitely my hotel of choice in Houston.
November 21, 2014
Rated 5 out of 5 by mattsaracen6 Great hotel for business
Great hotel, staff was attentive and made me feel at home.
November 22, 2014
Rated 4 out of 5 by StanleySF Great staff overcome somewhat dated facilities
Everyone on the staff was amazing, from the porters, to the check in desk to the room service people. The facility itself looks and feels like it came from the 1980's. It needs a refresh (for example, the wood in the lounge at the bar is all cracked from repeated washing). Also, our room was quite cold. But now that we have family who recently moved to Houston, we will be back!
November 19, 2014
Rated 2 out of 5 by Prezgene DISAPPOINTING
Have stayed at this hotel since it was built. Occupancy has increased significantly in the past year, and the staff is simply not up to the task. All are extremely nice and well-intended, but service is erratic and far below par for a luxury hotel. When the hotel is fully committed, the strain on the staff and facilities is particularly noticeable. A sandwich from in-room dining takes forty minutes. Don't waste money on the Astor Level upgrade. Services provided do not justify the cost. Great hotel location, which help justify the rates, but service and facilities are far below par for any other St. Regis in which I have stayed. No one would like this hotel to be first rate more than I; regrettably, that is simply not the case.
November 20, 2013
Rated 4 out of 5 by Dan090807 Staff is Amazing
The staff at this hotel is among the finest in the city. While i was impressed with everyone, their is a young lady at the front desk who checked me in, Amy, who combines efficiency with friendliness. She is truly awesome. After a long day traveling, it was a pleasure to be greeted by her at check in.
November 19, 2014
Rated 3 out of 5 by Udelcor Not up to standard
Internet usage is charged as opposed to free/complimentary. This is unacceptable in this day and age.
Only the first 15 minutes are free. This is just not good enough.
In the room, there is no complimentary period at all.
There are no complimentary water bottles nor water fountains anywhere. At the gym there is no way to stay hydrated unless you drink tab water in the bathroom.
An of corse there is no free internet service at the gym.
Overall not good enough for the quality of the brand.
November 14, 2014
Rated 5 out of 5 by chin724 pure class!
We travel all over the world and first time staying at a St Regis Hotel and I am so glad it is the one in our city because we will be coming back over and over. We were upgraded to Grand Lux room which was spacious and ultra comfortable.
It was my birthday weekend and the staff went out of their way to make me feel special with chocolate covered starwberries delivered to the room.
The high tea is a must do. Harpist a nice touch and the tea dessert and biscuits very good
We have just made another reservation to return for our anniversary.
June 20, 2012
Rated 5 out of 5 by Tiwaworks Amazing stay
I had a great experience at the St.Regis Houston. The 3 days I spent there was amazing. The fast room service came. I ordered 3 times and they all came within 15 minutes of ordering. Very rare for hotels. Great staff and great stay! Will be back!
November 17, 2014
Rated 2 out of 5 by mel12345 average stay -- expect more from a st regis
While the valet staff was excellent, the bell and restaurant wait staff were poor. They had to be reminded multiple, if not three times for sure, for any request. Additionally, I brought my child with me and he found a condom wrapper on the floor adjacent to the bed when we checked into the room. That is unacceptable! We CHOOSE to stay at the St Regis everytime we travel to Houston (which is at least twice a year) . But I am unlikely to do so again.
February 11, 2013
Rated 3 out of 5 by Lyle2116 They took my glasses
While we were gathering our items to check out, we discovered that rooms ervice had taken 4 champagne glasses which we brought for a small party in our room. it is now 3 1/2 days after the stay and no one has responded to the request to reimburse us for the glasses or return them. Not what i woudl call 4 star service.
December 7, 2011
Rated 5 out of 5 by Joseph Best hotel in Houston
This is a fantastic hotel that is always at the top of their game. The staff is always very helpful and does everything they can to make you feel welcome. My family stays here every time we need a hotel in Houston and we have never once been disappointed.
October 25, 2011
Rated 5 out of 5 by SMS777 Houston's Best
Once again this wonderful hotel met our highest expectations. Great location. Beautiful rooms. Exceptional service. This is my wife and I's favorite hotel in Houston. Second place isn't even close.
January 18, 2012
Rated 4 out of 5 by Annie100 Nice hotel
The hotel is very nice and comfortable. The quality and variety of the restaurant food coulbe be better. Also, the heated pool was only heated in the morning.
November 30, 2011
Rated 4 out of 5 by Johann Houston Hotel
All was well except the WiFi connection was terribly slow. I switched to using the cable provided and it was still terribly slow. That needs improvement. The maximum speed I was able to get on checking connection speed was 4.3 mbps.
November 10, 2014
Rated 5 out of 5 by sean1isa Relaxation Location
What a fabulous weekend! The staff of the St. Regis Houston worked so very well together in making our 19th wedding anniversary celebration special. From a tasty dinner in the Remington with a surprise recognition, to the private room for our couples massage, everything was so nicely done. From valet, to doorman, to butler to our masseuse team, and beyond, everyone was gracious and happy to see us. The champagne and strawberries in our room at arrival was a great start. The weather was rainy and cold outside the whole weekend, but warm and relaxing indoors. A great stay, and a great hotel!
February 22, 2012
Rated 3 out of 5 by Houston2013 Great hotel, but missed a couple of little things.
This hotel deserves its great reputation, but missed on a couple of things; the biggest being poolside food & beverage service.
There were probably 30 people at the pool, including our group of 6 adults and 7 kids.
After waiting nearly 30 mins for a waiter or attendant to come out, we had to go inside and ask for one.
After ordering, delivery took nearly an hour.
During our 2 hours at the pool, other other plates, bottles and glasses, which were there when we arrived, were never bussed, attracting bird and flies.
May 6, 2013
Rated 5 out of 5 by jag97 St Regis helped make our celebration special
We chose the St. Regis Houston to celebrate our 23rd wedding anniversary. At every turn, the staff strived to make our stay enjoyable. Our room was upgraded at check-in. The manager sent up a complimentary tray of chocolate-covered strawberries and a card. The butler service was always prompt and efficient. The room service was not only fast; the food was delicious and perfectly prepared and presented. Our room was comfortable, immaculate, and elegant. In short, it was a perfect stay and we will be back again.
January 3, 2012
Rated 5 out of 5 by Urias31 Best Hotel in Houston- Handsdown!
Not only is this the best Hotel in Houston, the Houston St.Regis experience will rate an A+ anywhere for hotels in this class. I stay here everytime I visit the city, I am always treated like family.
The rooms are firstclass and I always get my fair share of upgrades as a Platinum member. The food is superb and the only reason I will go out to eat is to experience the variety of cuisines and people that Houston has to offer.
April 1, 2012
Rated 5 out of 5 by Denise1957 Great Hotel
i only stay in this hotel when travelling to Houston on business. it ticks every box for me by way of comfort, customer service and cost
June 9, 2014
Rated 5 out of 5 by Tim123 Simply the best!
As a P5, Ambassador Level SPG Member, I stay in a lot of hotels every year. The St Regis / Houston is well maintained and staffed with numerous professionals—too many to specifically mention. Hats off to management for a well-run property! Thanks!
January 3, 2014
Rated 5 out of 5 by Wresident My new Houston Home
We stayed at the St. Regis in December and it was beautifully decorated for the holidays. The room was clean and comfortable and the staff was helpful and efficient. This will definitely be our hotel of choice when we are in the Houston area.
December 13, 2012
Rated 5 out of 5 by Tamara55555 Outstanding accommodations!
All staff knew our names and greeted us. Very eager to assist us in any way. Excellent lunch and dinner inside the hotel.
Spotless and roomy.
Only negative- Wifi was not included.
October 20, 2014
Rated 5 out of 5 by MilWil Review
I would like to have coffee service in the room instead of having to call room service or go to the lobby bar.
May 22, 2014
Rated 5 out of 5 by TraceyB Best hospitality and customer service!
I travel throughout the US for business approximately 15 days/month. This hotel ranks at the top of my list for excellent hospitality, customer service, room comfort and cleanliness!
June 17, 2012
Rated 5 out of 5 by Fred63 Above and Beyond
From the moment you walk in until the moment you (unfortunately) leave, the experience at St. Regis is exceptional. I would highly recommend this hotel for any visit to Houston!
October 11, 2013
Rated 5 out of 5 by ACS2008 Great (little) girls weekend!
A friend and I stayed the weekend with our 4-year old daughters. I have visited before with my husband and have always been impressed, but the attention the hotel showed to our little ones was amazing. They sent up delicious cookies upon our arrival and there was a ballet-themed step stool in the girls bathroom along with kid-sized plush robes in the closet. When we came back from dinner the first night, the dolls the girls had left out on the floor had been placed on the bed and under the covers. I had originally been a little hesitant to bring the young kids to this hotel, but after this visit will not hesitate the next time we are in town!
December 9, 2013