Rated 4 out of 5 by FrequentFlyer2012 Ready for a revamp
It's still a St. Regis, but it's getting tired. The bar is beyond boring and the restaurant both empty and uninventive. The concierge described the spa as "intimate" but should have said piecemeal and awkward. The bathrooms need a redo. That being said, the guest rooms were very comfortable, especially the bed. Service was personal and prompt. But the overall facility needs an investment. Great for business travel. If personal, stay at the Four Seasons.
December 18, 2013
Rated 5 out of 5 by ACS2008 Great (little) girls weekend!
A friend and I stayed the weekend with our 4-year old daughters. I have visited before with my husband and have always been impressed, but the attention the hotel showed to our little ones was amazing. They sent up delicious cookies upon our arrival and there was a ballet-themed step stool in the girls bathroom along with kid-sized plush robes in the closet. When we came back from dinner the first night, the dolls the girls had left out on the floor had been placed on the bed and under the covers. I had originally been a little hesitant to bring the young kids to this hotel, but after this visit will not hesitate the next time we are in town!
December 9, 2013
Rated 5 out of 5 by Harold The most elegant hotel in Houston
I have been staying at the St Regis Houston for the past 15 years. The Hotel and staff attention to details and personal comfort is beyond anyone's expectation. I have stayed in various rooms and each is comfortable and elegant.
December 18, 2013
Rated 3 out of 5 by Emgar Very good
Very confusing SPG guest benefits. Emilio.
December 8, 2013
Rated 5 out of 5 by Willshay Always perfect
Never had a bad stay here. The rooms are very nice and the staff is always very cordial.
December 2, 2013
Rated 2 out of 5 by Prezgene DISAPPOINTING
Have stayed at this hotel since it was built. Occupancy has increased significantly in the past year, and the staff is simply not up to the task. All are extremely nice and well-intended, but service is erratic and far below par for a luxury hotel. When the hotel is fully committed, the strain on the staff and facilities is particularly noticeable. A sandwich from in-room dining takes forty minutes. Don't waste money on the Astor Level upgrade. Services provided do not justify the cost. Great hotel location, which help justify the rates, but service and facilities are far below par for any other St. Regis in which I have stayed. No one would like this hotel to be first rate more than I; regrettably, that is simply not the case.
November 20, 2013
Rated 5 out of 5 by SwampMan58 Hotel staff was friendly and courteous
Enjoyed my stay everyone made you feel welcome. Hotel staff was fantastic, Valet and Doormen were very freindly and helpful
November 21, 2013
Rated 5 out of 5 by DChris35 Home away from home
I travel every week and have spent over 50 nights at this particular property over the last 2.5 years. This is my favorite hotel. Every room is well maintained and decorated. The staff are very courteous, responsive, and knew my name by my second stay.
I have stayed at most SPG properties in Houston as well as at several other hotels in the same category as the St. Regis. This is the best property by far. One slight drawback is that the fitness center is a little small.
December 14, 2011