Rated 5 out of 5 by Tamara55555 Outstanding accommodations!
All staff knew our names and greeted us. Very eager to assist us in any way. Excellent lunch and dinner inside the hotel.
Spotless and roomy.
Only negative- Wifi was not included.
October 20, 2014
Rated 5 out of 5 by Texas10 Warm hotel with gravitas
Comfortable relaxing stay. Housekeeping tapped on our door at 8 am on holiday Monday, that was bit odd as we got up to open the door to tell her later. She was about to open the door while we were sleeping. Housekeeping tried again at 10 am on same morning while we were still sleeping. It was a holiday.
October 15, 2014
Rated 5 out of 5 by ddrgdm A very nice experience
Excellent and attentive staff, well-appointed room, restaurant food is quite good (if a little pricey).
Overall high marks.
September 29, 2014
Rated 2 out of 5 by BusinessTravelGuy Far, far from worthwhile
What an all around disappointing stay. From not having rooms ready when I arrived to the busboy who cut me off with the baggage cart and didn't apologize to the in-room movie I was charged for but didn't order, almost nothing met my expectations for the price charged. When I called to have the movie removed from my bill, I was told that had to wait until Monday because the accounting department was closed. What a joke. There are other hotels at this price that have a culture of great service; this place clearly does not. I saw a doorman not get the door for a woman because he was chatting with a co-worker. The room was very nice and the food was fine. However, I don't like paying $300 for a room and then being nickel and dimed for internet service ($12.95/day). There is neither complimentary water nor a refrigerator in the room. Forget your toothbrush? $5. Forget your shaving kit? $7.50. They even charge $5 if you forgot tampons. Take my advice and skip it.
February 9, 2013
Rated 5 out of 5 by DChris35 Home away from home
I travel every week and have spent over 50 nights at this particular property over the last 2.5 years. This is my favorite hotel. Every room is well maintained and decorated. The staff are very courteous, responsive, and knew my name by my second stay.
I have stayed at most SPG properties in Houston as well as at several other hotels in the same category as the St. Regis. This is the best property by far. One slight drawback is that the fitness center is a little small.
December 14, 2011
Rated 1 out of 5 by CS201412 Poor Service and poor attitude
I had a very poor and sad experience at the St Regis Houston. As a business traveler who is on the road 65+ nights a year, I was very disappointed by the service at the St Regis. Fitness is very important to me and I feel horrible if I cant exercise everyday. Upon checking in I was greeted with warmth and told that my company is the hotel's best customer and they value my platinum status. I asked about the gym and was informed that it closes at 11:pm, but they would be happy to open the door for me. After a long work day, about 11:15pm I was ready for my run so I went down to the front desk. I was informed that I absolutely could not use the gym and that I could come back at 5am due to cleaning. I asked why they needed to clean the gym for 6 hours and I was asked my room number. Upon giving my room number, the responce was No! Sir the gym is closed. I left the front desk feeling quite sad and frustrated. I will have a hard time sleeping tonight with such poor service and no run.
August 21, 2014
Rated 5 out of 5 by chin724 pure class!
We travel all over the world and first time staying at a St Regis Hotel and I am so glad it is the one in our city because we will be coming back over and over. We were upgraded to Grand Lux room which was spacious and ultra comfortable.
It was my birthday weekend and the staff went out of their way to make me feel special with chocolate covered starwberries delivered to the room.
The high tea is a must do. Harpist a nice touch and the tea dessert and biscuits very good
We have just made another reservation to return for our anniversary.
June 20, 2012
Rated 5 out of 5 by Joseph Best hotel in Houston
This is a fantastic hotel that is always at the top of their game. The staff is always very helpful and does everything they can to make you feel welcome. My family stays here every time we need a hotel in Houston and we have never once been disappointed.
October 25, 2011