Rated 5 out of 5 by Tiwaworks Amazing stay
I had a great experience at the St.Regis Houston. The 3 days I spent there was amazing. The fast room service came. I ordered 3 times and they all came within 15 minutes of ordering. Very rare for hotels. Great staff and great stay! Will be back!
November 17, 2014
Rated 3 out of 5 by Udelcor Not up to standard
Internet usage is charged as opposed to free/complimentary. This is unacceptable in this day and age.
Only the first 15 minutes are free. This is just not good enough.
In the room, there is no complimentary period at all.
There are no complimentary water bottles nor water fountains anywhere. At the gym there is no way to stay hydrated unless you drink tab water in the bathroom.
An of corse there is no free internet service at the gym.
Overall not good enough for the quality of the brand.
November 14, 2014
Rated 4 out of 5 by Johann Houston Hotel
All was well except the WiFi connection was terribly slow. I switched to using the cable provided and it was still terribly slow. That needs improvement. The maximum speed I was able to get on checking connection speed was 4.3 mbps.
November 10, 2014
Rated 3 out of 5 by Racerboymatt Nice Room, GF breakfast was really bad
To Whom it May Concern,
This was the second time my wife and I stayed at the St. Regis. The first time was a Mother’s Day surprise. The first visit was nice and we had a nice balcany but the club downstairs was very loud and we did not sleep well at all. After that visit, I figured it was just a bad room. So for our 12 year anniversary, we tried again. This time I got a suite and butler service. The room was nice, but I had left several instructions on how to have the room setup and none were followed. I had asked for flowers in the room and a bucket of of ice for champagne. Once in the room, I had to ask for these again. It felt like all the careful instructions I had made did not get fulfilled. We had tea which was wonderful. I will highly recommend it to others. The bed was very soft; really, too soft.
That week I had called and asked about a GF breakfast. I was told they could make pancakes and waffles. We ordered both. They were awful. Whatever brand the hotel buys for flower is terrible. As someone who has been GF for 9 years, I know my flours. You need to by King Author brand flour for pancakes. I almost brought my own to have the restaurant cook and now I know I should have. I payed 87 dollars for a breakfast that was very sub par. I still like the hotel and tea time is great but the service was “meh” and the GF breakfast seriously needs some work.
November 2, 2014
Rated 2 out of 5 by BusinessTravelGuy Far, far from worthwhile
What an all around disappointing stay. From not having rooms ready when I arrived to the busboy who cut me off with the baggage cart and didn't apologize to the in-room movie I was charged for but didn't order, almost nothing met my expectations for the price charged. When I called to have the movie removed from my bill, I was told that had to wait until Monday because the accounting department was closed. What a joke. There are other hotels at this price that have a culture of great service; this place clearly does not. I saw a doorman not get the door for a woman because he was chatting with a co-worker. The room was very nice and the food was fine. However, I don't like paying $300 for a room and then being nickel and dimed for internet service ($12.95/day). There is neither complimentary water nor a refrigerator in the room. Forget your toothbrush? $5. Forget your shaving kit? $7.50. They even charge $5 if you forgot tampons. Take my advice and skip it.
February 9, 2013
Rated 5 out of 5 by Tamara55555 Outstanding accommodations!
All staff knew our names and greeted us. Very eager to assist us in any way. Excellent lunch and dinner inside the hotel.
Spotless and roomy.
Only negative- Wifi was not included.
October 20, 2014
Rated 5 out of 5 by DChris35 Home away from home
I travel every week and have spent over 50 nights at this particular property over the last 2.5 years. This is my favorite hotel. Every room is well maintained and decorated. The staff are very courteous, responsive, and knew my name by my second stay.
I have stayed at most SPG properties in Houston as well as at several other hotels in the same category as the St. Regis. This is the best property by far. One slight drawback is that the fitness center is a little small.
December 14, 2011
Rated 5 out of 5 by Texas10 Warm hotel with gravitas
Comfortable relaxing stay. Housekeeping tapped on our door at 8 am on holiday Monday, that was bit odd as we got up to open the door to tell her later. She was about to open the door while we were sleeping. Housekeeping tried again at 10 am on same morning while we were still sleeping. It was a holiday.
October 15, 2014