Rated 3 out of 5 by earlearl Seems enthusiastic, but irreponsive
It was a long story. First comes a conclusion. It is not worthy for a SPG Platinum member to stay; they don't respect your membership.
I had my new year celebration for 2015-2016. I checked in on Dec 31, 2015 stayed for four days. At beginning I tried to ask if it is possible to upgrade, and I am fully aware that during New Year they might lack suites for Platinum member. Of course they said they were unable to upgrade me. That should be fine. At front desk the agent continued telling me though my room was not a suite but I would have a perfect view to see the fireworks. So far I was very satisfied with her introduction. When I arrived my room, I found that the room 2018 was not faced Central World. How could I have perfect view of fireworks? Then I tried to change my room to those which I can face Central World. Finally they let me change my room. When I arrived my new room 1808, I found the room had been downgrade with smaller space. I did not be informed when changing room. However, my girlfriend would like to see the fireworks and what I could do was patient.
One day later on Jan 1, I would like to see if suites were available to get me upgrade. Then I wrote an email to butter services "firstname.lastname@example.org" and let them know if suites were available, I was very pleased to change room "again". They replied very prompt and said no suite was available for upgrade but they would let me know ASAP if suites were available.
On Jan 2 evening, I saw suites available on app and I wrote to inquire if there was suites available for me to upgrade. They replied they had suite and I could change my room. I was very excited and rushed back to hotel. However, when I arrived the suite, it was a smoking suite. We couple were allergic to smoking smell, so I had to turn down the upgrade. I thought they might able to let me know the suite is a smoking one and I didn't need to waste my time back to hotel during peak hours with traffic jam.
On Jan 3, when I fooled around the hotel, I found there was happy hour for SPG Platinum members to enjoy. I have never been told for this benefit. After that I went out for dinner and wrote another email for my possible final night upgrade. However, it seemed that the hotel was offline and no one replied me any email so far.
Let's have something good. I tried to call butler services several time for tea and coffee services. They usually didn't let me wait for too long. However, when compared to St. Regis Osaka, you would not take St. Regis bangkok as a St. Regis.
General speaking, it was still a good hotel to stay. However, when you spent more than THB10k per night, you might not agree with me.
January 11, 2016
Rated 5 out of 5 by PSLim It is becoming my default choice for Bangkok trips
My first stay at Starwood for 2016. Very short stay but left a great impression.
Checkin was a somewhat delayed due to room availability but I did appreciate how the staffs tried hard to find earliest available room.
Room and bed were great. Slept soundly and almost heard no noise due to probably a higher floor.
Breakfast was great; I totally love the quieter ambiance (compared to W Kitchen Table breakfast).
Butler service is unparalleled.Prompt, pleasant, and make me feel home.
January 4, 2016
Rated 5 out of 5 by Iveytrudeau Perfect in EVERY Way!
•What more can I say about this incredible hotel...the service was perfect, room perfectly appointed and unbelievably comfortable, location exceptional, the food amazing even by Bangkok standards. It was 100% perfect. Definitely recommend!
December 31, 2015
Rated 4 out of 5 by jim1069 Not a bad choice
Had 4days 3 nights stay with St. Regis BKK.
Arrived at 10pm and have to wait about 10min for check in, only 2 staffs at the front counter and both guests making complain about the billing.
But the stay so far so good.
Check-in speed: slow
In room dining: food taste so so, noodle is very dry bad thing is very limited choice and no good restaurant or night market around.
Elemis spa: Don't like the hard brush before massage, their skill need to improve, I think street side massage much better than them.
SPG Platimum wine tasting: Staffs are very rude, not friendly at all, no clear signature, not offer me the drink menu, have to ask for drink refill and they can be slow like a snail, stopped me to self service but still have to wait for refil very long.
Breakfast: 4 days of same food.... Just some coffee and light food and leave to have breakfast outside.
There is not coffee machine, instant coffee or coffee powder in the room, need to call the snail speed butler everything when you need coffee.
Room: Got upgrade to a corner room but near to the SKY Train, the noise will wake you up early in the morning.
Pool: Was lucky to watch the horse race but first time see the horse run in slow speed, worth of laughing entertaining.
December 11, 2015
Rated 5 out of 5 by Carrie07 13 Nights Stay @ St Regis Bangkok
Thank you St Regis Bangkok for the great and warm customer service provided throughout my 13 nights stay in St Regis Bangkok. From Warm & Friendly front desk staffs to waiters / waitresses from the restaurants & not forgetting the attentive butlers whom make me feel like at home.
I am given the platinum member benefit of having a free upgrade to Deluxe Room with golf course view. Room is cozy and overall amenities are good and well maintain.
I would like to take this opportunity to also thank the Account Manager of Visa Worldwide Pte Ltd / Visa Inc for the complimentary high tea buffet for two.
I will definitely recommend St Regis Bangkok to my colleagues and friends and not to say re-visit when i am there for business trip or vacation.
December 9, 2015
Rated 5 out of 5 by TheTravelGuy Excellent!
They were extremely gracious, the setting is beautiful. The room was extremely comfortable, and loved the bathroom how it was situated. One of my best stays at St. Regis! Thank you guys!!!
November 10, 2015
Rated 4 out of 5 by JNA1 An attractive property with views over green space - a treat in Bangkok
Positive points - excellent evening treats for regular SPGers; canapés and cocktails in the lounge first class. Suite night award availability here as well.
Not so positive - compared to the last visit, staff seemed to be assuming low profile positions - particularly around the swimming pool. I will not be writing home about the St Regis 'butler service' either. Perhaps they were away during my stay.
The front door and concierge team should however be thanked for their hard work and attention to detail.
Tip 1: Consider those curtains. Some bedrooms are closely overlooked by the neighbours
Tip 2: For simple Thai food, with seating outside, try the Feuang Nara restaurant, 69 Soi 3 in the Silom area
October 26, 2015
Rated 5 out of 5 by DJacobs 6 Star Hotel Experience
Royal, far beyond 5 star!
Very well located with amazing views on the golf club. Direct skywalk access to BTS Ratchadamri, just one stop to Siam.
Superb, high end, luxury designed rooms.
We've been upgraded to the Caroline Astor Suite as a Platinum returning guest.
STAFF / SERVICE: 5/5
Amazing, detailed, well trained staff.
Butler service is amazing.
RESTAURANTS: 5/5 & (VEGETARIAN / VEGAN OPTIONS: 3/5)
Fancy, very tasty high end cuisine.
Breakfast buffet is good, good selection of food.
SPA / FITNESS: 5/5
Very nice, well equipped gym. The Spa is superb, with an oversize sauna and a huge steam room.
SPG RECOGNITION: 5/5
Platinum at its best. Nice Suite upgrades and a lovely wine hour for Platinum's.
SPG recognition and the very polite, well trained staff.
DID NOT MEET EXPECTATIONS:
Does not apply.
VALUE FOR MONEY: 5/5
For sure the most expansive Starwood property in Bangkok, but by far the highest level of service and the best value for money.
ONE THING TO KNOW:
Book a private S-Class Mercedes airport transfer with fast track immigration. (if not traveling in business or first)
October 20, 2015