Rated 4 out of 5 by Flymj Wonderful experience and delicious breakfast
The lobby, the ocean and the garden is fantastic. the room itself is very comfortable not mention the impressive capsule coffee machine.
The bath tub has a very good view of the ocean though it gives us some hard time to get the plug to work.
The Grand ocean view is kind of below our expectation since it actually have less than 60 degree view of the ocean seeing from balcony.
The beach is the worst part and it is not even a safe place for my kid to play due to its steep lope.
The kid's free dinner for SPG member is really impressive.
However the last day's breakfast offers shrimp not that fresh which taste bad.
March 18, 2014
Rated 5 out of 5 by iaaylz A Very Enjoyabl Experience When You Come With the Right Expectations
The hotel is nicely located at the west end of the famous Yalong beach, and it’s adjacent to the marina and yacht club. The guest could potentially arrive via waterway if needed. There are well appointed sun beds, cabanas, as well as nice decks, pathways, etc. along the private beach of the hotel. The hotel gardens and villas are marvelously designed. There are swimming pools all around. One of the large pools was heated to 30°C which makes it very comfortable to swim even in the coldest days. The only thing that makes this hotel looks somewhat lacking the St. Regis classiness was those bright yellow colored multi-story columns on the main building and wings.
There are many staffs on the property, and all of them are very friendly and eager to help. You may get 3-4 different people helping but wouldn’t know who suppose to be your butler. I was disappointed that on the day of departure, someone at the front desk rang me at around 2pm (woke me up from my afternoon nap) asking me to check out, disregarding the fact that I was confirmed to check out at 4pm.
Guest rooms are quite large and very comfortable. In room amenities are exactly what you would have expected from a St. Regis. However, privacy could be tricky. From your patio, you may get not only have a good view of the ocean, the garden, the pools, but also a very clear view of some other guest rooms. Since the bathtub is located on the patio through transparent glasses, you could enjoy a nice ocean view while taking a bath, however, only if you don’t mind showing off yourself to others at the same time.
Be careful when using the glass teapot in your room. The stainless steel lid does not have a knob on it, by design. So it’s a challenge trying to open it to add hot water when the teapot is already hot. I raised this issue to one of the managers already and he acknowledged the problem and promised to address it in the near future.
Breakfast at the Social is very nice. Try to get a table outside. Sitting in the morning sun with water fountains around you is a real delight - you will also have a great view of the ocean and the palm tree lined garden. Just to level set the expectations – it’s a buffet breakfast with a variety of selections as would expect from a St. Regis, but there is nothing outstanding as far as the food itself is concerned.
Fine dinning at the Driftwood Seafood Restaurant is highly recommended. This restaurant is at a separate structure near the beach. All the key ingredients were imported from different places around the world, and the head Chef is a German. This restaurant really exceeded my expectations. The food is absolutely excellent and the restaurant manager is very attentive.
The hotel is designed to be kids friendly - playground and Children’s room are very spacious and with abundance of materials that could keep the little ones entertained.
Overall, with some fine tuning, I believe this hotel could be one of top three most exquisite hotels in Sanya. I would recommend this hotel – just come with the right expectations.
December 20, 2011
Rated 4 out of 5 by Flymj Excellent Resort but bad beach
The gorgeous garden view of the hotel is very impressive but the beach is so bad and my child even cannot find a flat place to play with.
The breakfast buffet is fabulous though the shrimp of my last breakfast is not that fresh which taste b ad.
The grand ocean room has less than 90 degree's view of ocean which does not meet my expectation but the facility insider is worth the reputation.
The well-prepared stuffs for kids make us feel warm and welcomed. the bath tube is very useful for my kid to take the shower.
BTW: I am pretty favor the capsule coffee machine!
March 17, 2014
Rated 5 out of 5 by KCYH The best location on Yalong bay
The St Regis Yalong Bay is probably my favourite hotel in Hainan so far.
It has the perfect location because its on the end of Yalong Bay and is right next to the mountains separated by a lot of palm trees from the resort next door. It also has a marina in the back which means the hotel is surrounded by water.
I stayed in their marina view room which is the standard there and it was very impressive. When you step out onto the balcony you have water and mountain views. The room has a bathroom that is nearly half the size of the entire room itself! The in room sound system with iPod dock was very good too, it actually has a sub woofer built into the cabinet with two speakers and since no one was around I turned it up pretty loud. The internet was free.
The butler service is available for all rooms, you have a butler window next to the door. You can leave your laundry or shoes in there, press a button, they will clean and polish everything then return it without disturbing you. My butler even went to the city and bought me a specific cold medicine on her day off which shows how good the service really is.
December 19, 2011
Rated 2 out of 5 by MinMommy Western Service Lacking
Crab cakes with no crab! Mojito drink with no mint leaves, substituting Creme de Menthe....ick! Vegetable and Feta cheese sandwich with no Feta cheese. Very much Western 5 star Hotel Extortion prices for food but no discount for key missing ingredients. Complaints met with extreme confusion with limited English. Painful 5 days of Hotel Eating. Wanted to cry at the final bill as none of these pricey meals was memorable. Getting to restaurants outside of the hotel very difficult.
April 8, 2013
Rated 5 out of 5 by SFedward Great Vacation Experience!`
Sunny (General Manager) and his staff took great care of us during our 3 nights stay at the resort during the busy Qingming holiday weekend.
As a 15 year SPG member and the past 7 years as a Platinum member, they upgraded us to a Beach Villa despite us staying this time solely with points.
This hotel is new thus not everything was working like a well-oiled machine but it is clear that in due time, it will be the best resort in Hainan.
April 4, 2012
Rated 1 out of 5 by Boeing Poor Service at the St Regis Sanya
Room amenities not replanished. used month wash was put back back into drawer. Asked for English breakfast tea bag was told not available. Lunch menu item not avialable. Services overall very poor. If soemone senior of st. regis would really like to know more and care to find out more please contact me.
January 1, 2014
Rated 2 out of 5 by bill nice hardware and location but the service...
Hotel is situated at a nice location and the facility is equipped with some very good hardware. As to the service, it is really subpar to say the least.
Upon arrival, there was no one in the lobby to greet the guest. The staff at check-in/check-out desk was inexperience and poorly trained. No offer standard greeting gift for platinum member. When I asked for late check-out, it was declined initially without checking membership status. The day we check-out, hotel staff showed up 30 minutes late to help with the luggage after 2 calls (not counting the call I made in the morning to request that). Our stay overlapped with Bo'ao Asia Forum. There was traffic control due to security reason. To go to the airport, everyone had to take hotel shuttle bus to the security checkpoint which is about 5-10 min away from hotel. I requested a day earlier for hotel car waiting for us at checkpoint to take us to airport. When we got there, no hotel car was available!? AND there were a group of unknown drivers (not taxi driver, they claimed they worked for a different hotel nearby) they tried to strong-arm us to use their service and threatened the hotel staff not to interfere!
All in all, I am extremely disappointed with the service. I have never stayed in a St. Regis that is this bad...
April 8, 2013