Rated 5 out of 5 by yaodijsl 放松的好地方。
December 18, 2013
Rated 4 out of 5 by NOBOOKINGWESTINTIMESQURE 很棒的酒店
December 16, 2013
Rated 5 out of 5 by xianjianjian 亚龙湾最豪华的的酒店
December 10, 2013
Rated 5 out of 5 by awei111 这家酒店非常让人满意
December 7, 2013
Rated 4 out of 5 by taotao 这家酒店的沙滩很有意思
December 5, 2013
Rated 5 out of 5 by LeoWang 豪华私密的酒店
December 5, 2013
Rated 3 out of 5 by charles3040 Terrible experience...
工程部人員在修理時，我們全家去用早餐，回來時竟然發現門是開的，但是沒人在房間！！我們在房裡待了十幾分鐘，沒人進來！這是很嚴重的問題了！我向管家部回應後，工程人員才又回來，沒人回復我＂門沒關＂的問題！半個小時後，工程人員確認無法修復，我要求見senior management ，但他們似乎認為幫我換個房就可以解決！
換房後，更誇張的是，他們竟然把我加床放在living room跟dinner room間，而不是房間裡！夠誇張！連後來的housekeeper都認為不適當！但他們卻推給runner的問題！唉！
第二次要求見senior management ，來了個不清楚前因後果的助理前台經理！除了道歉，他什麼說法也給不出來！
這一天，等修理燈，unpack / pack ，換房，搬床•••我們家的假期，已經totally destroyed!
更令人生氣的，一個senior management 也沒見到！
August 17, 2012
Rated 5 out of 5 by iaaylz A Very Enjoyabl Experience When You Come With the Right Expectations
The hotel is nicely located at the west end of the famous Yalong beach, and it’s adjacent to the marina and yacht club. The guest could potentially arrive via waterway if needed. There are well appointed sun beds, cabanas, as well as nice decks, pathways, etc. along the private beach of the hotel. The hotel gardens and villas are marvelously designed. There are swimming pools all around. One of the large pools was heated to 30°C which makes it very comfortable to swim even in the coldest days. The only thing that makes this hotel looks somewhat lacking the St. Regis classiness was those bright yellow colored multi-story columns on the main building and wings.
There are many staffs on the property, and all of them are very friendly and eager to help. You may get 3-4 different people helping but wouldn’t know who suppose to be your butler. I was disappointed that on the day of departure, someone at the front desk rang me at around 2pm (woke me up from my afternoon nap) asking me to check out, disregarding the fact that I was confirmed to check out at 4pm.
Guest rooms are quite large and very comfortable. In room amenities are exactly what you would have expected from a St. Regis. However, privacy could be tricky. From your patio, you may get not only have a good view of the ocean, the garden, the pools, but also a very clear view of some other guest rooms. Since the bathtub is located on the patio through transparent glasses, you could enjoy a nice ocean view while taking a bath, however, only if you don’t mind showing off yourself to others at the same time.
Be careful when using the glass teapot in your room. The stainless steel lid does not have a knob on it, by design. So it’s a challenge trying to open it to add hot water when the teapot is already hot. I raised this issue to one of the managers already and he acknowledged the problem and promised to address it in the near future.
Breakfast at the Social is very nice. Try to get a table outside. Sitting in the morning sun with water fountains around you is a real delight - you will also have a great view of the ocean and the palm tree lined garden. Just to level set the expectations – it’s a buffet breakfast with a variety of selections as would expect from a St. Regis, but there is nothing outstanding as far as the food itself is concerned.
Fine dinning at the Driftwood Seafood Restaurant is highly recommended. This restaurant is at a separate structure near the beach. All the key ingredients were imported from different places around the world, and the head Chef is a German. This restaurant really exceeded my expectations. The food is absolutely excellent and the restaurant manager is very attentive.
The hotel is designed to be kids friendly - playground and Children’s room are very spacious and with abundance of materials that could keep the little ones entertained.
Overall, with some fine tuning, I believe this hotel could be one of top three most exquisite hotels in Sanya. I would recommend this hotel – just come with the right expectations.
December 20, 2011