Rated 4.3 out of 5 by 89
reviewers.
Rated 4 out of 5 by alansissy 我的假期
抽空去了三亚、专门体验了瑞吉酒店
给我的感觉不尽人意，航班晚点、到酒店已经是凌晨2点、当然没有酒店的工作人员、大堂也只有一人、草草的办理入住、居然没有给我三选一的权益。
感觉酒店也就那样、完全不符合瑞吉的精神
谈不上任何管家服务、
May 19, 2013
Rated 5 out of 5 by CindyF 地理位置优越
地理位置很特别，感觉是建在山坳里，无论是海景、园景还是海湾（游艇码头）景观都很美。尤其喜欢卫生间的设计，很大很好用，最喜欢海鲜餐厅的菜（特别是烤鱼和炒饭），宝贝很喜欢游泳池，浅水区的设计很合理好用。服务水平参差不齐，全日餐厅的服务不是很好，儿童乐园的服务员亲和力较差（室内设施也不是很多），海鲜餐厅和沙滩吧的服务很棒！沙滩的沙粒比较粗，不够干净。经历很愉快，还会选择瑞吉！
May 15, 2013
Rated 5 out of 5 by may70 豪华，有特色，有度假的感觉。
亚龙湾瑞吉非常好，设施豪华，房间干净，服务不错，园林也不错，早餐很好。唯一不足是不能到海里去游泳，因海水中有海藻，看起来有些脏。沙滩还不错。
May 3, 2013
Rated 1 out of 5 by mcwongsh 住过的最差SPG酒店
到店后发现酒店房间全满，说是升级套房，但其实换到的房间是很远的房间，里面不仅摆放着户外的东西没有打扫，房间也不如其他房间。外面因为法拉利做活动，搭建了一天，泳池里面也都是垃圾。一直有说话的声音。第二天早上9点，我和朋友的房间的电话不停的在响，管家说我们电话都有故障。门口也有人在说话。结帐的时候还说没有发票，结帐一共用了1小时时间。住过这么多spg酒店，从来没有遇到过这么差的酒店，真是有损瑞吉和spg形象
April 1, 2013
Rated 5 out of 5 喜欢这个酒店
当时入住的是这里的海滩别墅，刚到这里，有个非常热情的女孩迎接我，一直为我介绍以及跑过来跑过去的咨询并回答我不了解的问题。
May 2, 2013
Rated 3 out of 5 混乱的管理和服务，不错的餐饮
先说不爽的地方：
1、虽然说博鳌论坛封闭了，但是酒店至少应该明确的告知接泊车的等待位置，百花谷，拜托你知道拖着几大件行李在人生地不熟的地方来来回回走上将近20分钟是什么感觉？从百花谷到酒店那么近的距离，竟然用了快1个小时，什么度假的心情都没了
2、到了酒店，没有人接待，没有人搭理，好吧，我自己进去，checkin的前台还没搞清楚预定的内容，只是不停的说就是这么记录的。。。。
3、好不容易checkin了，行李房的人看着客人过来，完全无动于衷，还是遇上一个管家，比较热情的帮忙把行李送到房间，要说感谢！
4、晚上使浴缸，发现没有热水，打管家电话，说要等10min以上才有，好吧我等，不过1个小时后，为什么还是冷水？第二天莫名其妙的就有热水了，而且也不用等10min？这个也太忽悠了吧？如果有问题就直接说，为什么要忽悠我等上一个小时？
5、早餐人好多，被几个服务员带过来带过去，一会儿说人满了，一会儿说搞错了，无语了。。。
其他的不一一说了，反正很失望，也很后悔订这个酒店，感觉喜达屋集团这几年扩张太厉害，住过的酒店每况愈下，如果还是这种状态的话，我估计以后都会慎重考虑了。
吐槽完，说说比较满意的，晚餐挺好的，虽然稍贵，但是整体还是觉得不错的，海鲜餐厅和草坪烧烤都不错：）后面试试其他的餐厅和spa
April 5, 2013
Rated 2 out of 5 by MinMommy Western Service Lacking
Crab cakes with no crab! Mojito drink with no mint leaves, substituting Creme de Menthe....ick! Vegetable and Feta cheese sandwich with no Feta cheese. Very much Western 5 star Hotel Extortion prices for food but no discount for key missing ingredients. Complaints met with extreme confusion with limited English. Painful 5 days of Hotel Eating. Wanted to cry at the final bill as none of these pricey meals was memorable. Getting to restaurants outside of the hotel very difficult.
April 8, 2013
Rated 5 out of 5 by iaaylz A Very Enjoyabl Experience When You Come With the Right Expectations
The hotel is nicely located at the west end of the famous Yalong beach, and it’s adjacent to the marina and yacht club. The guest could potentially arrive via waterway if needed. There are well appointed sun beds, cabanas, as well as nice decks, pathways, etc. along the private beach of the hotel. The hotel gardens and villas are marvelously designed. There are swimming pools all around. One of the large pools was heated to 30°C which makes it very comfortable to swim even in the coldest days. The only thing that makes this hotel looks somewhat lacking the St. Regis classiness was those bright yellow colored multi-story columns on the main building and wings.
There are many staffs on the property, and all of them are very friendly and eager to help. You may get 3-4 different people helping but wouldn’t know who suppose to be your butler. I was disappointed that on the day of departure, someone at the front desk rang me at around 2pm (woke me up from my afternoon nap) asking me to check out, disregarding the fact that I was confirmed to check out at 4pm.
Guest rooms are quite large and very comfortable. In room amenities are exactly what you would have expected from a St. Regis. However, privacy could be tricky. From your patio, you may get not only have a good view of the ocean, the garden, the pools, but also a very clear view of some other guest rooms. Since the bathtub is located on the patio through transparent glasses, you could enjoy a nice ocean view while taking a bath, however, only if you don’t mind showing off yourself to others at the same time.
Be careful when using the glass teapot in your room. The stainless steel lid does not have a knob on it, by design. So it’s a challenge trying to open it to add hot water when the teapot is already hot. I raised this issue to one of the managers already and he acknowledged the problem and promised to address it in the near future.
Breakfast at the Social is very nice. Try to get a table outside. Sitting in the morning sun with water fountains around you is a real delight - you will also have a great view of the ocean and the palm tree lined garden. Just to level set the expectations – it’s a buffet breakfast with a variety of selections as would expect from a St. Regis, but there is nothing outstanding as far as the food itself is concerned.
Fine dinning at the Driftwood Seafood Restaurant is highly recommended. This restaurant is at a separate structure near the beach. All the key ingredients were imported from different places around the world, and the head Chef is a German. This restaurant really exceeded my expectations. The food is absolutely excellent and the restaurant manager is very attentive.
The hotel is designed to be kids friendly - playground and Children’s room are very spacious and with abundance of materials that could keep the little ones entertained.
Overall, with some fine tuning, I believe this hotel could be one of top three most exquisite hotels in Sanya. I would recommend this hotel – just come with the right expectations.
December 20, 2011