Rated 3 out of 5 by Ty66 Nice Location, Terrible Management
Every year i came to Shenzhen, this is my preferred hotel to stay and i been here 4 times. It seem the quality of services and room quality have drop.
1. Few buttons are broken.
2. Toilet sit are not fix probably.
3. Dirty carpet
4. In room beverages such as coffee is not replenished daily.
June 23, 2014
Rated 5 out of 5 Good hotel,Good service
Good location and good view.
Very good service,very quick respond for my requirement.
friendly and professional service.
June 20, 2014
Rated 5 out of 5 by Vincentyao good service
good service, very good view of the room
June 20, 2014
Rated 5 out of 5 by mpinto42 An amazing experience
If you love great architecture and interior design in an outstanding hotel, this is the place to stay. Towering over the city, the view were amazing, staff gracious and accomodating, room wonderful, food excellent, and great location. We plan on making this our home when staying in Shenzhen.
June 9, 2014
Rated 4 out of 5 by SYChan Generally great as usual
As usual.... Maybe the best service among spg hotels in Shenzhen. But overpriced considering the facilities, competitive choices.
Room facilities such as phone, iPad, lightning control didn't work properly.
Also why st Regis has no executive lounge.
June 10, 2014
Rated 5 out of 5 by Francisco09 Awesome service
The staff is very professional and friendly.
The food in both restaurants the Elba and the Social offer enough variety and its delicious.
Furthermore, for nice drinks and to hear good music the Decanter is excellent. The DJ is super. Plus the view of the city from here is just fantastic. If you are a cigar aficionado , they have a great selection of Cigars along with a great drink and some light food.
I want to mention the Gym. Other than not having a spin bike the equipment is well maintained and enough to stay in great physical shape.
May 22, 2014
Rated 2 out of 5 by Yoshi99 hotel has bad butler service and responses
need to train butler to perform reasonable services other than responding guests with "SOP" type of greetings and friendly gestures without real help. Extremely disappointed. Room was particularly NOT clean.
June 3, 2014
Rated 4 out of 5 by Rich2809 Beautiful Building, fantastic views
I am staying here for two nights.
The hotel is beautifully designed and looks fantastic.
The view from the 100th floor is stunning.
Rooms are very comfortable and there is no road noise.
ipad remote control is a little complicated, especially with the tv as you are using the ipad and the tv remote at the same time.
This is a new hotel and the staff are still a little unpolished. Service is good but feels a little strained, I am sure this will improve as the hotel matures.
It is the best hotel I have stayed in in this part of China.
February 15, 2012
Rated 4 out of 5 by CWLyon Best SPG Hotel in Shenzhen
This is my preferred Hotel when in Shenzhen and is over the top Chinese Luxury at its finest. Great views of the city and easy access to shopping, subway and boarder. Italian restaurant is not great- even for China, especially at the price. Decent buffet and good room service options. Decent bar but drinks are expensive as you are paying for the views. Plenty of food options in KK Mall or Mix C mall both are very close. Excellent gym and pool is long enough for lap swimming. There are a few key persons in mgmt that are European and Melanesian which help the operations run smoothly and can assist with lost in translation issues.
March 27, 2013
Rated 5 out of 5 by H00027 Good service
The experience in St.Regis Shenzhen give me a deep impression especially for its service.
I would like to say Thank you for your effort .
Moreover I am really appreciate Amy Ma.She is always warmhearted,kindhearted to me.She is doing so well for her work and surprise me since I cannot believe she is still a student intern.
Amy also coming from the same city with me and I know that she will keep working in St.Regis during the festival.I wish her happy new year.
January 24, 2014
Rated 1 out of 5 by Unimpressed Not for extended stay
Good view and the marble bathroom is beautiful. I am very pleased with the butler service as they checked in with me via email on any requests that I may have, and provided the flowers and pillows that I'd asked for. However...
When I checked into the hotel, I saw a bunch of receptionists standing up gossiping and reading the newspaper. I was thinking, what is this, an SOE? Also when I went to breakfast this morning and was waiting to be seated, the harried maitre d' didn't bother acknowledging me and after five minutes, I had to chase him down to get a table. It was like, are you serious? Am I at St. Regis or some three star motel? So...
In conclusion, stay for a night or two is fine for the breathtaking view, but anything longer, I'd go somewhere else as service can be very spotty.
February 26, 2013
Rated 4 out of 5 by Jezz Room for improvement
When we checked into the room it was clear that there were still some teething problems. The room was not as clean as we expected. There were footprints by the window and in the shower unit and glue stains on the wood finishing. The butler was eager to please but did not understand my request for a selection of fruit teas to be left in the room.
Overall we had a nice stay but expected more in terms of the cleanliness of the room.
March 25, 2012
Rated 5 out of 5 by Lee2411 8 tallest building in e world
This is my first time staying in st Regis hotel,
This is also e first time I stay in a room so high ever.
Regis signature Butler is one service u won't get in anywhere in e world simply 6star service.
The Italian restaurant Elba is another place that serve e best candlelight dinner .
I would like to use this chance thanks Miss Loo (director of rooms) for her awesome service during my stay..
May 31, 2013
Rated 5 out of 5 by Giuseppe76 PROBABLY THE BEST HOTEL IN CHINA
The hotel is simply perfect: great location, wonderful new building very modern and classy. Probably the best staff I have ever meet in China... really a perfect hotel in Shenzhen! Swimmingpool , Spa and facility again perfect!
January 24, 2014
Rated 3 out of 5 by davidmal Duplex Disaster
if your going to get an upgrade avoid the duplex disaster.
every time they come to bring you something you have to go down the steps and then all the way back up
the lights are confusing
the shades are worse - 1 set you can only control from upstairs and 1 from downstairs
the butler service is supposed to feel personal
when we came we were greeted by jessica hello i will be your butler and we never saw her again!! she was replace by someone else who in turn was replaced by another no name and in turn replaced with DANIEL who was by far the best butler we had.
May 1, 2014
Rated 5 out of 5 by ixglobal Fantastic Hotel
Service was excellet. A lady followed us to the room and explained the facilities and services involved.
Room was nice and spacious enough.
Will come back definitely!
April 8, 2013
Rated 4 out of 5 by Leee Fabulous views at ShenZhen
I've stayed this hotel at first weekend of March.
This hotel occupies 75~100th floor of landmark which located in the center of ShenZhen city. Having experience like check-in at 96th floor, is very awesome for the guests. Auto-control with Ipad in the room give very special feelings.
Views from the room, bars and almost all kinds of facilities in this hotel were spectacular & overwhelming.
Overall, I satisfied very much on this hotel.
But in the meantime, there are somethings which need to be improved.
1. One bad moment --- In the midnight when I was at Library(which located 100th floor) for enjoying wine & night view, one hotel staff called to my mobile for asking me signing the bill which I had beer at 10 pm. This made my feeling bad on this hotel. Since it was over 12 o'clock and it was my first experience to receive such kind of call from hotel for asking money. What does for deposit then?
2. Staffs, Buttlers are very kind & polite. They're trying to loyal to their guests and I can see that, but sometimes it was not easy for me to communicate in English with them.
3. 96th floor was too loud because of many people. But what I can do? -- maybe a classic music will be helpful?
4. Breakfast at Social(95th floor) --- As everyone has different point of view on foods, I just tell mine. For me, breakfast was just so-so. Except views through window, nothing feels special to me in terms of foods. It looks just normal breakfast which I can see at any other normal hotels.
5. But... Once again, overall experience ath this hotel for me was nice & very good.
March 8, 2012
Rated 1 out of 5 by Woodheaded Worst St. Regis experience
- Room not ready almost 3pm
- No welcome fruit
- No shampoo in room
- cannot turn off room light at 1am!!! Called frontdesk, and wait ~20 minutes before a person can come!!!!
- Did not give me credit card receipt
- Wrong invoice number
Worst St. Regis experience I have ever had. No desire to return
February 20, 2014
Rated 4 out of 5 by Gidtitan This hotel is convenient for me
Enjoy my stay there, enjoy the gym and swimming pool too. Great view and good treatment to Platinum member.
May 1, 2014
Rated 5 out of 5 by VDC1 VDC1
The St. Regis Shenzhen is the best "classically" modern Hotel I have ever stayed in. It is a destination in itself!
-I had never availed myself of spa facilities before, but the visit at the iridium spa at the St. Regis Shenzhen has changed my views. Spectacular surroundings and very professional treatment.
-Exceptional decor at the 96th floor reception and the bar further up.
I repeat, the hotel is a destination in itself!
March 26, 2014
Rated 5 out of 5 by Francisco09 A fantastic Hotel!!!
Is simple, the staff that i have dealt with while I'm at the ShenZhen hotel is fantastic. It starts from the 1st floor with great service and help provide, and the great service continuous on the floors above. (Lobby, elevator staff, restaurants, Gym).
I think the decor in the rooms is great. Modern, clean and the view is just awesome.
I would ,however would like to see a spin bike at the gym. Hopefully, this will happen by my next visit there in Mid- January.
December 22, 2013
Rated 4 out of 5 by Alex313 Was great, but put me in a smokey-smelling room
The first room they put me in smelled like smoke so bad that I had to go request a different room. Then, the second room was much smaller and on a lower floor. Overall, the experience was great. I hope next time I stay they will put me in a larger room that doesn't smell like smoke.
March 12, 2014
Rated 4 out of 5 by George The hotel has great hardware
I think that this hotel has great facilities. The amenaties in the hotel room are great. Sometimes, it may be too complicate. However, the house keeper services were not good enough. The house keepers did not come to service evening bed readyness and close curtain during the night I stayed.
March 10, 2014
Rated 5 out of 5 by vincentg88 Best Hotel in Shenzhen
This is the best hotel in Shenzhen with marvelous views and wonderful staff who recognize you as a SPG member.
March 21, 2014
Rated 4 out of 5 by Suds9919 A great place to stay in Shenzhen
This is a great place to stay in Shenzhen - for business or pleasure. The rooms are big, modern, and very clean. The staff is very helpful. The view from the top floors is amazing. A great place to relax after a long business day.
March 8, 2014
Rated 4 out of 5 by Puma Nice hotel
Good service with Good facility. The view is also nice
March 19, 2014
Rated 3 out of 5 by mission88 Nice facilities, but poor service
- Excellent, clean rooms
- Nice views
- Good room service menu
- Free movies
- Close to subway station and the KK Mall
- Housekeeping didn't give me shampoo one day. Took 5 minutes on the phone to explain that I needed shampoo. Most folks here speak minimal English.
- Seems a little understaffed. There were times when nobody opened the car door, waiters at Social were always in a hurry to collect the bill and not available to seat me immediately, and had to wait to talk to someone at the front desk so I could extend my stay.
- Service just seems generally cold, compared to other western hotels in the area.
- People from outside the hotel can't call you -- apparently it's against hotel policy to transfer their call to you. This is strange, because other hotels in the area will just call you and ask if it's okay to transfer the call to you. Not here.
July 6, 2013
Rated 2 out of 5 by jin33 st regis with no butler nor service
with the price i paid, this must be the worst st regis in the world. what butler? what service? when checking out i didnt know to bring my parking ticket up with me , insted of finding a way to make my trip more plesent they told me i had to go down 100 level to retrive my parking ticket and bring it up to get it validate. and may i remind you this is a hotel that is supposly to be know for there butler service.
July 7, 2013
Rated 5 out of 5 by Canuck1000 The Best
In all of my travels I have never come across a hotel that per dollar charged and value received that could come anywhere near to matching The St. Regis Shenzhen!
I cannot say enough good things about this hotel.
February 17, 2014
Rated 4 out of 5 by bradly81 nice hotel.
I was really excited about staying at this hotel 'cause it's located at the top of 8th highest building in the world.
But that excitement turned into a bit of disappointment right away after facing that all of duplex suites are only located on the 76th floor which is literally bottom floor of the whole hotel.
It was still amazingly high to stay several nights though. so, I got over it soon.
My butler (I can' remember his name) was very attentive to my needs to see more of other rooms.
And every staff being so caring and adequate to the 5-stars hotel's attitudes.
However, rooms looked aged far more than It had actually been with blurrs, steins and scratches here and there.
Also, turn-down service and room cleaning lacked some consistency and seemed to need more improvement to be more st reigs standard.
I think I enjoyed staying here though and staying at this kind of a high building was a great experience.
September 27, 2013