Rated 3 out of 5 by Kenstephen 硬件达标，服务未能跟上，培训不足，完全无法体现R6的标准
我这次入住的是Cartoline Astor Suite，这个房型会配有个专属Butler，但他的表现很差劲，完全不知道自己该给我提供什么服务，该如何介绍房间，很多东西都是我说了开头，他才接下去说，培训太生疏了，这样的Butler还不如不配~
room service那个炒饭实在是烂，价格还是广州四季的2倍有多，和早餐出品完全不符啊，今天的早餐有鱼子酱... 住这个套房还会送2位自助午餐，对比起早餐的丰盛程度，午餐就显得没那么吸引，就是一般五星自助的标准...
December 12, 2013
Rated 5 out of 5 by Terry 入住感受
December 11, 2013
Rated 5 out of 5 by IvanC This hotel becomes our the most favorite
staffs are well trained, from receptionist/front desk manager, concierge, soul restaurant, to business center, they are professional, smart and nice. especially the young lady works in Business center impress us.
highly reommended for business and vacation!
December 5, 2013
Rated 4 out of 5 by charles3040 有進步 但是還需要努力
接近 1230 時
我表示不用 會準時1400 前退房
到了1330時, 又再次來電, 詢問何時退房,
答說 不是 只是想確認 幫我準備好退房
還讓我等了 15 分鐘 才順利退房
跟我前次入住 check out時
May 28, 2012
Rated 5 out of 5 by GZjackson 现代化融入到生活
March 5, 2012
Rated 4 out of 5 by charles3040 失望的深圳瑞吉入住體驗！
January 12, 2012
Rated 4 out of 5 by Honeymoon123 need improvement - not much surprise for platinum member
Requested English newspaper at check in but only provided Chinese newspaper upon calling them up in the morning, no happy hour cocktail like other SPG group. Butler service takes forever, TV sound system has problem due to loose wire, phone has problem, and finally when check out, staff did not ask how my stay was, need to wear swimming cap when go swimming. Like ipad idea but not function all the time.price is much higher than Bangkok St Regis but service is bad
April 8, 2012
Rated 3 out of 5 by EricHK Below my expectation
I stayed in this hotel between 26-28 Feb.
Building is good and nice. View in room can't complaint.
For Staff, front desk staff better check booking info clearly before reply to guest. My room rate was included breakfast and they told me not when I check-in. Honestly, I check in at night and I really forgot that my rate was included breakfast or not. As a Platinum member, I asked them do they offer free breakfast for me. Their reply was they didn’t have club floor, so they couldn’t offer to me. This is the first time I heard this kind of explanation.
Anyway, after I checked-in sometime, someone call to my room and told me that they made mistake and my rate was included breakfast. I spent around 10min. in front desk and they should have enough time to check. I don't think this kind of mistake can be happened in St. Regis.
Room looks good but still when you check clearly, you will find some facilities need to fix. I'm quite surprise such a brand new and 5 stars hotel, facilities checking and maintenance really need to improve.
As Platinum member, I think I only got internet free. I’m not sure that I got upgraded or not. For other SPG hotels I stayed, I always got upgrade to suite.
Concierge staffs and service was very good. I called taxi at night and heavy rain outside. When I arrive ground floor, taxi was already there. This is really St. Regis service.
One more thing I need to remind you all, please check your points record and they may use wrong exchange rate. I experience this and need to ask back from SPG.
Honestly, I don’t want to write this review as I don't want to stay in this hotel again. But I finally booked this hotel again this weekend as my girl friend want to try. I hope that they can improve their service.
April 11, 2012