Rated 5 out of 5 by John2007 Great hotel, great location
The minute we walked into the hotel we knew we had made the right choice and that feeling was proved correct until the time we checked out. Everything was perfect. The staff were all professional, courteous and helpful. The room was magnificent and the bed so comfy we could have slept until noon but the thought of the delicious buffet breakfast awaiting us and the beauty of Florence on the doorstep was enough to drag ourselves up. A lovely touch for us was the "champagne ritual" each evening at 7.00pm. What better than sitting in the exquisite bar area after a tiring day walking around Florence with a glass of champagne and plate of oysters listening to the piano player in the background. Well done St Regis. If we go back to Florence we will definitely choose to stay there again and and I recommend it to all.
September 18, 2014
Rated 5 out of 5 by kkc1118 i WISH THERE WERE A 10 STAR RATING
After completing my memory book I now want to write my review!! From the time we pulled in front of the hotel this was like living a dream vacation. This being a Christmas present from my son it was not only a gift but memories made for a life time. There was not a person we met or spoke to that made this beyond a 5 star expierence. I wish I had space to name each person that served us but I have to say that Andrea, one of our butlers, was amazing. The upgrade to the suite, the food, the surprises in our room, the kind words on the notes in our room, the great bath products, the personal attention to detail etc. the concern and focus on both of us was beyond perfect. Thank you again for allowing us to make memories.
August 26, 2014
Rated 5 out of 5 by HappyStarwoodFan Probably the best Starwood Hotel i have ever stayed at.
Everything about this grand hotel is exceptional. From the great front desk staff, to the butler, to the breakfast staff, and doorman. I have never had such top notch service. The room was beyond beautiful with original frescos, and updated tv's. There was even a tv built into the bathroom mirror that isn't visible until its turned on. Bed was ultra comfortable, A/C was updated and strong. Breakfast was unbelievable. Also, the best breakfast of all the starwood properties i stayed at in Italy which included the St. Regis in rome, the Westin Excelsior in Rome, and Westin in Venice. This St. Regis Florence is the ultimate in service and comfort. Highly recommended!
August 9, 2013
Rated 5 out of 5 by HiExpectations Will only stay at the St Regis in Florence
My girlfriend and I just returned from a wine and dine visit though Italy and our most memorable stay was at the St Regis Florence. The Butler service started with a call from Ombretta a couple days before we arrived asking what we needed upon arrival and what we wanted to do while in Florence as it was our first trip tjhere together and we wanted it to be romantic. We were made aware of the impending taxi strike and provided options for transportation from the train station. Although we arrived a bit early, upon arrival we were taken to our room which was richly appointed, very clean, and warm. Our floor Butler Elisa spent a few minutes with us telling us about the city and some great places to dine and enjoy wine. We followed her recommendations for lunch and dinner and were never let down as well as some pointers for enjoying the city. Per Elisa and now us - try Gillys in Republic square for hot chocolate and try La Busola for pizza (great sauce), Dinner's you'll have to ask Elisa yourself. Try the bar for a night cap as it is luxurious and has a piano player and give the Negroni a try too as it was made just right. The St Regis rooms are great, the service perfect, and a suberb overall hotel. We will be back.
February 7, 2012
Rated 5 out of 5 by MaryYVR Overall outstanding hotel
Service, cleanliness, staff are outstanding
March 7, 2012
Rated 5 out of 5 by Aloha2 Pampered and Loved It!
This hotel has mastered the art of elegant service. The staff anticipates your needs before you have even thought of it.
August 26, 2014
Rated 5 out of 5 by rijojosh A Bucket List stay
my wife and I traveled for 3 weeks in Italy from mid July to early August. Florence was our midpoint stop. The St. Regis was top of the list, along with the hotels in Venice, Lake Como and MIlan. Management upgraded us to a gorgeous suite overlooking the river. The staff was attentive to all our needs and exceeded all expectations! The concierge staff coordinated a wonderful tour director and car to showcase the highlights in Florence in the short time we were there. If you stay, you must eat in the Westin Hotel's (owned by Starwood) top of the roof restaurant. Clearly a 4 Star restaurant. Stay here once in your life. You won't regret it.
August 25, 2014
Rated 5 out of 5 by KLB25 Fabulous in Florence
My husband and I visited this hotel in May before the hotel was completely opened. The staff from beginning at the reception to the butler coffee service was amazing. They made you feel as if you were staying in your own home. We spent five days there and look forward to returning for a longer stay when we can. The rooms are luxurious and welcoming. I highly recommend this hotel!
November 4, 2011